My bank statement shows a payment to ZigZag Global – what is this for?

ZigZag manages returns for retailers such as Topshop, Mahabis and many other online retailers who use our services for shipping labels to send back returned goods. We take payment in some instances where the retailer charges for returns. Please note this payment is only to facilitate the shipping and we are not responsible for the refund of the actual goods – please get in touch with the retailer who sold you the goods. Thank you for using the ZigZag Global returns service.

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