We’re happy to announce that ZigZag CEO Al will be giving a talk at the forthcoming POST-EXPO 2018 conference taking place in Hamburg on 8th – 11th October.
With an estimated 4,000 postal professionals in attendance this is one of the biggest conferences of the year.
Day: Thursday 11 October
Session: The challenges and opportunities for E-Commerce, domestic and cross-border
Speaker: Al Gerrie
Speaker slot: 14:00 – 14:15
Moderator: Gavin Macrae, managing director, Pine Monkey Associates Ltd, UK
How to drive customer loyalty through an enhanced returns experience.
Al Gerrie, CEO, ZigZag Global
ZigZag helps retailers such as Arcadia and Selfridges cut the cost of a return by as much as 57%. It has cut journey times by 65%, and refund times down from over two weeks to 48 hours. ZigZag has also helped reduce the number of calls into customer services to 40% due to the reduction in refund times. Al will talk through a successful case study of a UK retailer as it transitioned to free returns and a digital returns platform.
Get in touch to have a chat or arrange a demo