ZigZag Speaks at Post-Expo 2018

We’re happy to announce that ZigZag CEO Al will be giving a talk at the forthcoming POST-EXPO 2018 conference taking place in Hamburg on 8th – 11th October.

With an estimated 4,000 postal professionals in attendance this is one of the biggest conferences of the year.

 

Information on the speaking segment at Post-Expo 2018:

Day:                  Thursday 11 October
Session:            The challenges and opportunities for E-Commerce, domestic and cross-border
Speaker:            Al Gerrie
Speaker slot:    14:00 – 14:15
Moderator:       Gavin Macrae, managing director, Pine Monkey Associates Ltd, UK

 

Presentation title:

How to drive customer loyalty through an enhanced returns experience.

Speaker:

Al Gerrie, CEO, ZigZag Global

 

Brief summary of the talk at Post-Expo 2018

ZigZag helps retailers such as Arcadia and Selfridges cut the cost of a return by as much as 57%. It has cut journey times by 65%, and refund times down from over two weeks to 48 hours. ZigZag has also helped reduce the number of calls into customer services to 40% due to the reduction in refund times. Al will talk through a successful case study of a UK retailer as it transitioned to free returns and a digital returns platform.

 

 


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