We are returns

Through our intelligent returns platform and our global carrier network, we provide personalised returns solutions for your customers, using our vast experience and unrivalled customer service.

£2 Billion

worth of refunds
processed in 2023

+1,500

1,500+ carrier
services

500,000+

Pick-up drop-off
locations

+220

Warehouses in over +170 countries

Through our intelligent returns platform and our global carrier network, we provide personalised returns solutions for your customers, using our vast experience and unrivalled customer service.

Our Platform

The No.1 Returns Solution

Return Anywhere

Insights to reduce returns

Return Successful

Paid Returns

Boost profitability by charging for returns costs

Paperless Returns

Efficiency and sustainability combined

Live Exchanges

Exchanges instead of refunds keep your customers happy

Return to Store

Drive footfall to your physical stores

Save the Sale

Save the Sale via a replacement or a refund to gift card/store credit

Reporting Hub

Gain valuable insights to reduce your returns

Why ZigZag

Why ZigZag

Happy 

Customers

Happy 

Customers

Happy 

Customers

Happy 

Customers

Happy 

Customers

Case Studies

The net result?

Loyal shoppers, more profitable retailers, and
more sustainable retail.


We live for smarter returns: for retailers,
customers, and the planet. 

ZigZag. Smarter returns.

“ZigZag is so flexible. As a retailer, when you work with ZigZag you know you are getting a really supportive partner that will help you get to the goals you want to get to.”

Rachel Troke
Senior Product Manager

“ZigZag is so flexible. As a retailer, when you work with ZigZag you know you are getting a really supportive partner that will help you get to the goals you want to get to.”

Stuart Hill
Chief Operating Officer

“ZigZag has allowed us to provide customer friendly return processing times within in our warehouse.”

Sportsshoes.com

Logistics Manager

“The reporting has helped Customer Care and Logistics move from being reactive and at the receiving end of issues, to being proactive.”

Dan Grunwerg
Ecommerce Director

About ZigZag

Pioneering Returns Solutions
as a Global Impact Business

ZigZag Global, now proudly owned by Global Blue, was founded in 2015 by industry visionary Al Gerrie. It is a leading SaaS platform that revolutionises the e-commerce returns experience for consumers and retailers worldwide. With a mission to optimise e-commerce growth, ZigZag's innovative technology simplifies returns, reduces costs and offers a wide range of shipping options. Partnered with Global Blue, we are committed to shaping the future of retail with omnichannel solutions and exceptional customer experiences.

Reports

Download the UK Study

With expert advice on how to create a customer centric returns policy to the importance of sustainability, our extensive Retail Returns Study will help you reduce returns, increase profitability, and generate loyalty.

FAQ's

What is ZigZag?

ZigZag is a market-leading global returns solution provider. Through our intelligent returns platform and our global carrier network, we provide personalised returns solutions for your customers, using our vast experience and unrivalled customer service. We help retailers save the sale and boost your retention and loyalty with meaningful data insights, and better visibility.The result? Smarter returns; for retailers, customers and the planet.

What size companies do you work with?

We work with companies both big and small, and everywhere in between. From fashion enterprise businesses such as Selfridges, MandM Direct, Zara, Superdry, and Ted Baker, to small electronics resellers or homeware outlets. If you have an online presence and returns, its likely we can help you out.We also white-label our solution to some of the best carrier services, marketplaces, and 3PLs in the world including Evri, DHL, and We Are Pentagon.

What eCommerce platforms do you work with?

Retailers connect directly via API or use our ready-made Shopify, BigCommerce, & Magento cartridges in as little as 1 hour. There’s always a way to get you up and running on our award-winning platform.

Book Demo

Get a free
consultation
Get a live demo of
our product
Discuss our full range
of implementation solutions
Jason Taylor
Commercial Director

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Smarter Returns

ZigZag is a market-leading global returns solution provider. 
Smarter returns; for retailers, customers and the planet.  

We are returns

Smarter
Returns

Through our intelligent returns platform and our global carrier network, we provide personalised returns solutions for your customers, using our vast experience and unrivalled customer service.

£1.5 Billion

worth of refunds
processed in 2022

+1000

1,000+ carrier
services

500,000+

Pick Up DropOff
locations

+170

Warehouses in over
+170 countries

Our Platform

The No.1 Returns Solution

Paid Returns
Increase Profits

Paperless Returns
Return Sustainably

Paid Returns
Increase Profits

Paperless Returns
Return Sustainably

About ZigZag

Pioneering Returns Solutions as a Global Impact Business

ZigZag Global, now proudly owned by Global Blue, was founded in 2014 by industry visionaries Al Gerrie and Laurence Guy. It is a leading SaaS platform that revolutionises the e-commerce returns experience for consumers and retailers worldwide. With a mission to optimise e-commerce growth, ZigZag's innovative technology simplifies returns, reduces costs and offers a wide range of shipping options. Partnered with Global Blue, we are committed to shaping the future of retail with omnichannel solutions and exceptional customer experiences.