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About ZigZag Global

ZigZag Global was founded in 2014 by Al Gerrie and Laurence Guy. Since then it has gone on to be a leader in returns management working with some of the world’s largest retailers and brands.

Our mission is to improve the customer service and international returns proposition of online retailers, reduce costs, boost their customer retention and increase their sales.

We strive to improve the overall image of the online retailer and therefore stimulate growth of online shopping. ZigZag aims to increase customer satisfaction when customers deal with retailers, to speed up the returns and customer service process when retailers communicate with customers, and to streamline the returns solution order in all possible ways, whilst creating new revenue in an efficient way that is also environmentally friendly.

The Management Team

Al Gerrie

Founder & CEO

Laurence Guy

Co Founder

Patrick Eve

Managing Director

Jamie Powell-Tuck


Lawrence Melville


Iain MacLaren

Chief Financial Officer

Adrian Calvert

Legal Counsel

Anastasia Heaslewood

Operations Manager

Sara Hickman

Account Director

Nabil Qamar

Account Director


World Retail Congress 2016
The PostalPitch Startup Innovation Award
ShopTalk Europe Startup Award €25,000 Winner
IRX 2017 Innovation Award
FTA Sustainability Innovation Award, Milan
London Technology Week
Retail Week Tech and Ecomm Awards
Alpha Startup Web Summit
Retail Week Supply Chain Awards
E-Commerce and Innovation awards at the World Post & Parcel Awards 2018


Department for International Trade

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