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ZigZag Talks at Retail Week

We’re happy to announce that ZigZag CEO Al will be giving a talk at the forthcoming retail week taking place in London on 12th – 13th September.

As one of the biggest events in the UK for retailers ZigZag is excited to be giving a talk on returns and e-commerce.

Information on the speaking segment at Retail Week 2018:

Day:                   Thursday 13th September
Session:             The challenges and opportunities for E-Commerce, domestic and cross-border
Speaker:            Al Gerrie
Speaker slot:    14:10 – 15:00
Moderator:       Gavin Macrae, managing director, Pine Monkey Associates Ltd, UK

Presentation title:

How to drive customer loyalty through an enhanced returns experience.


Al Gerrie, CEO, ZigZag Global

Brief summary of the talk at Post-Expo 2018

How ZigZag global has been able speed up returns from taking over two weeks to around 48 hours, this has enabled our clients such as Arcadia and Selfridges to save up to 57%. This has also enabled us to cut their emissions by reducing journey times by 65%. The live tracking and quicker turn around un returns have created a 40% reduction in calls to customer service centres regarding refunds and returns. Al CEO and founder will walk through a successful case study showcasing how a UK retailer moved to free returns and a digital returns platform.

Get in touch to have a chat or arrange a demo