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BUILT FOR SHOPIFY TOO

ZigZag Returns & Exchanges for Your Shopify Store. Retain customers and revenue with returns automation

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Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

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The 8 Best Shopify Returns Management Apps In 2025 [Reviewed]

January 27, 2025

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Happy Customers

79% of UK online shoppers would take their business elsewhere following a bad returns experience. Make the switch to ZigZag and provide your customers with a smooth returns process. Our platform allows them to complete the return request in under 60 seconds and easily track it’s progress every step of the way.

+2000 more

Trusted by 2,000+ of the retail industry’s top brands

Return Sustainably

We continually innovate our products because we want to help the retail industry become more eco-friendly. Through our sustainability initiatives that help to reduce carbon footprints, reduce paper waste, and keep goods out of landfill, we aim to be part of the solution, not the problem. Last year alone, we saved over 35 million pieces of paper through our online portal and paperless solution.

ZigZag saved over 35 million pieces of paper.

Increase Profits

Returns can eat into your profits, but with ZigZag, you can finally bite back. We make it easy to introduce paid returns and our fast service gets your products back on sale quickly. Maximize your revenue and minimize your costs with ZigZag.

Trusted by 2,000+ of theretail industry’s top brands

Faster Returnarounds

We understand the need for speed: Fast returns and refunds for your customers and products ready for resale, quicker. And it’s not all about one way returns. Our Live Exchanges make it easier for shoppers to view real-time alternative product options, increasing the retailer’s chance of ‘saving the sale’ and retaining valuable customer revenue

Trusted by 2,000+ of theretail industry’s top brands

Truly Global

We've got you covered all around the world. No customer is left behind. With over 1,000 carrier services spanning across 170+ countries, your customers will have a hassle-free experience returning your goods. Oh, and you can leave the customs worries to us too, we’ll manage it all seamlessly.

Global coverage

220+ warehouses, 1,500+ carriers, 170+ countries.

ZigZag’s pricing tiers

Accelerate your e-commerce sales with end-to-end returns management for UK domestic returns

Price:

FREE

Unlimited returns per month
Ready-to-use carrier services with competitive rates
Returns Portal for self-serve with where order details are auto-filled from your store
Refund to original payment method
Note about the item in the return
Notifications across return events for you and the customer
Automatically sent the label to the customer
& more

Retain revenue, speed up processing with return rules, and customise the branding of the Returns Portal

Price:

£20 per month

100 returns incl. + extras pay-as-you-go and to be first
Everything in Free
Branding and content customisation
Refunds with discount codes on next purchase
Attach image of the return item
Set the tone of voice from the subject line
Upload your own shipping labels
& more

POPULAR

Exchanges and automations to empower the growth of your business

Price:

£50 per month

POPULAR

300 returns incl. + extras pay-as-you-go and to be first
Everything in Silver
Manual returns by your team
Exchanges for product variants
Return rules and automations
Custom content and design templates for messages
Set custom return policies for holidays and peak seasons
& more

The global engine for returns, trusted by market leaders for over 10 years with domestic and cross-border services around the world

1500+ carrier services across 170+ countries with 500k+ drop-off points
Dedicated client support module for label generation
Refund, Store Credit, Gift Cards
Business rules for customer type, country, value and more
Complete post-purchase experience with enhanced communications
Refund deduction fee, paid return and free first return from the order
Tiers based on returns volume per month
Additional modules for data insights, platform integrations, marketplaces and more

and via direct integrations over API or Webhooks

Compare all plans & features

Free

$0

Per month, billed monthly

StartUp Retailers in the UK

Silver

$20

Per month, billed monthly

For scaling retailers who need more volume and cross-border returns

Gold

POPULAR

$50

Per month, billed monthly

For established retailers managing high volume global returns

Subscription Plans