Videos

ASOS Bans Serial Returners: What It Means for Consumers, Retailers, and the Future of Online Shopping

ASOS Bans Serial Returners: What It Means for Consumers, Retailers, and the Future of Online Shopping

Al Gerrie, CEO of ZigZag, explained the business rationale behind ASOS's actions.

The Cost of Serial Returners and the Future of Returns: ZigZag & Retail Economics’s Fireside Chat

The Cost of Serial Returners and the Future of Returns: ZigZag & Retail Economics’s Fireside Chat

Key Takeaways from Al Gerrie and Richard Lim's discussion on the world of returns

The Cost of Online Returns to UK retailers

The Cost of Online Returns to UK retailers

Watch ZigZag's Al Gerrie & Retail Economics' Richard Lim explore the true cost of returns at DELIVER Europe 2025

Listen to Al Gerrie on Retail Sector’s Talking Shop Podcast

Listen to Al Gerrie on Retail Sector’s Talking Shop Podcast

Key Takeaways from the Eliminating Serial Returners weekly podcast

Black Friday 2022: How consumers shopped for bargains ahead of Christmas

Black Friday 2022: How consumers shopped for bargains ahead of Christmas

We take a look back at the Black Fridays of the past with 2022's blockbuster peak season.

Al Gerrie presents at ZigZag's Checkout Smarter Returns 2024

Al Gerrie presents at ZigZag's Checkout Smarter Returns 2024

ZigZag's Founder & CEO explores the returns policies of the UK's leading retailers

Laura Davies and Jason Taylor speak at ZigZag's Checkout Smarter Returns 2024

Laura Davies and Jason Taylor speak at ZigZag's Checkout Smarter Returns 2024

ZigZag's Directors looked into the strategics and tactics retailers can use to satisfy all types of returners

Smarter returns and how to deliver it with New Look

Smarter returns and how to deliver it with New Look

Drapers Connects hosted webinar on what customers want from their returns experience

Richard Lim talks at ZigZag's Checkout Smarter Returns 2024

Richard Lim talks at ZigZag's Checkout Smarter Returns 2024

Retail Economics' CEO discusses the 4 types of returner cohorts identified by ZigZag's Annual Shopper Research

Watch ZigZag on ChannelX

Watch ZigZag on ChannelX

ZigZag's Al Gerrie explores innovations and data insights for eCommerce returns

ZigZag discusses paid returns on BBC Radio 4

ZigZag discusses paid returns on BBC Radio 4

ZigZag Founder & CEO Al Gerrie unveiled the latest consumer research on the You & Yours radio segment