ZigZag Smarter Returns

01

Truly Global

We've got you covered all around the world. No customer is left behind. With over 3,000 carrier lanes spanning across 170+ countries, your customers will have a hassle-free experience returning your goods. Oh, and you can leave the customs worries to us too, we’ll manage it all seamlessly.

Why ZigZag

Global coverage

02

Happy Customers

Customers want flexibility. They want convenient carrier options. They want fast refunds. They want to be updated.Free returns, for many businesses, are unsustainable. But if you are going to ask your customers to cover some of the cost, you need to be able to offer them more…a seamless post-purchase and returns experience.

View Case Studies

+2000 more

03

Increase Profits

Returns can really eat into your profits, but with ZigZag, you can finally bite back. Turn your post-purchase experience into a profit driver with personalised tracking pages that promote products and drive website traffic. Recoup the cost of returns by charging for them. Maximise your revenue and minimise your costs with ZigZag.

ROI Calculators

04

SMARTEr INSIGHTS

Unlock smarter decisions by analysing your carrier and returns reasons data with ZigZag’s powerful post-purchase reporting.

But it’s not just our platform that helps — our people do too. We survey thousands of shoppers each year, analyse data from hundreds of leading retailers, and host events for professionals shaping post-purchase and returns.

Reporting Hub

"We have saved hundreds of thousands of pounds already by moving from our old returns provider’s rates to ZigZag’s more competitive fees.” - Boden

80% of UK shoppers would boycott a retailer after a poor returns experience.

71% of consumers would prefer paying a flat fee for returns rather than see overall prices increase.

We pioneered digital returns 11 years ago and we continue to push the boundaries smarter post-purachse.

Why ZigZag

More with zigzag

Drag

Shopify

ZigZag Returns & Exchanges for Your Shopify Store

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Grading

ZigZag’s Returns Hub
in Germany

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Carrier Network

Your (genuinely)
global returns partner

Find out more

White Label

Your brand our solution

Find out more

Shopify

ZigZag Returns & Exchanges for Your Shopify Store

Find out more

Claims

Automated process
for recovering

Find out more

Grading

ZigZag’s Returns Hub
in Germany

Find out more

Carrier Network

Your (genuinely)
global returns partner

Find out more

White Label

Your brand our solution

Find out more

Claims

Automated process
for recovering

Find out more

Case Studies

View all case studies

Book a demo

Zigzagging
to Growth

01

New Look

“ZigZag is so flexible. As a retailer, when you work with ZigZag you know you are getting a really supportive partner that will help you get to the goals you want to get to.”

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Rachel Troke

Senior Product Manager

02

ECCO

“The reporting has helped Customer Care and Logistics move from being reactive and at the receiving end of issues, to being proactive.”

DG

Dan Grunwerg

Senior Director

03

Boden

“We went from being in a position where the returns solution we had wasn’t doing everything we wanted it to, with a terrible roadmap, to a position where everything is great with ZigZag.”

CD

Colin Dawes

Head of Logistics

04

Courir

“The customer experience from order to delivery is seamless andconsistent. Our DNA is even reflected in the carrier notifications."

GK

Graziella Kaeuffer

Director of Omnichannel Customer Experience