Blogs

Fastway Couriers Ends Irish Operations – What Retailers Must Do Now to Protect Their Returns, Reputation, & Cash Flow

Fastway Couriers Ends Irish Operations – What Retailers Must Do Now to Protect Their Returns, Reputation, & Cash Flow

The Fastway receivership news highlights to retailers to offer multiple carriers, even in international markets, to protect against supply chain disruption.

The 8 Best Outvio Alternatives & Competitors For Returns Management [2026]

The 8 Best Outvio Alternatives & Competitors For Returns Management [2026]

Are you looking for Outvio alternatives to streamline your order shipping process and optimise your returns process to offset costs?

How to Return Online Purchases to a Retailer's Store and Why Retailers Love It

How to Return Online Purchases to a Retailer's Store and Why Retailers Love It

Online shopping offers unbeatable convenience, but when the product just isn't right, consumers want the return process to be just as easy.

The 7 Best EasyShip Alternatives & Competitors For Returns Management [2026]

The 7 Best EasyShip Alternatives & Competitors For Returns Management [2026]

Let’s go over why retailers might consider switching from EasyShip to ZigZag and other returns providers

How To Reduce Returns In E-Commerce [ 2026 ]

How To Reduce Returns In E-Commerce [ 2026 ]

Return rates across the UK are on the rise, driven mainly by the surge in online shopping, with e-commerce retailers shouldering the costs.

DHL eCommerce UK expands partnership with ZigZag to offer international returns

DHL eCommerce UK expands partnership with ZigZag to offer international returns

DHL eCommerce UK has announced that it is expanding its partnership with ZigZag, the returns management specialist, to offer an international returns solution for shoppers.

The 10 Best Loop Returns Alternatives & Competitors In 2026

The 10 Best Loop Returns Alternatives & Competitors In 2026

If you’re a merchant looking for Loop Returns alternatives to streamline your returns process this buyer guide is for you.

The 8 Best parcelLab Alternatives For Returns Management In 2026

The 8 Best parcelLab Alternatives For Returns Management In 2026

In this guide, we will cover each tool’s features, pricing, pros/cons, and use cases to help you make a more informed decision.

Action Plan: Transitioning to a Digital Returns Solution

Action Plan: Transitioning to a Digital Returns Solution

Should you move to a digital returns portal?

When should you start preparing your returns for peak?

When should you start preparing your returns for peak?

Returns Ready Day is 30th June - calendar deadline date pinpointed for retailers to ensure optimised peak performance

What type of returners does your retail business have?

What type of returners does your retail business have?

Understand the 4 returner cohorts and learn how to segment for success

Shift4 to acquire Global Blue: A New Strategic Milestone

Shift4 to acquire Global Blue: A New Strategic Milestone

Global Blue and Shift4 have entered into a definitive agreement under which Shift4 will acquire 100% of Global Blue shares.

Narvar Pricing: How Much Does It Really Cost? (2026)

Narvar Pricing: How Much Does It Really Cost? (2026)

According to one of Narvar’s ex-customers who spoke with our sales team, they were paying £49,000/year for 100,000 returns/year.

The 8 Best ShipStation Alternatives & Competitors For Returns Management [2026]

The 8 Best ShipStation Alternatives & Competitors For Returns Management [2026]

Looking for ShipStation alternatives to streamline your order shipping process and optimise your returns process?

Returns Management for Small Businesses: Our Guide for 2026

Returns Management for Small Businesses: Our Guide for 2026

In this article, we’ll look at returns management for small businesses, the benefits of using a returns partner, and the steps they can take to improve returns management processes.

ZigZag Celebrates Managing Over £2 Billion Worth of Returns

ZigZag Celebrates Managing Over £2 Billion Worth of Returns

Award-winning returns solution provider reaches another impressive milestone

Why retailers need to offer multiple carriers and return methods

Why retailers need to offer multiple carriers and return methods

How to keep your business flexible, costs low, and customers happy

Slow returners expected to impact Black Friday sales and beyond

Slow returners expected to impact Black Friday sales and beyond

The cost of consumers sitting on their returns to cost retailers £5.8bn in the UK in 2024.

How To Combat Slow Returners In Your Online Store In 2025

How To Combat Slow Returners In Your Online Store In 2025

Despite making up for only 11% of e-commerce, slow returners generate 24% of returns for online stores.

Importance of a Seamless Returns Process for Luxury Retailers

Importance of a Seamless Returns Process for Luxury Retailers

From staging to sizing issues, discover why returns matter for high-end retailers

How to Combat Serial Returners: 7 Ways to Protect Your Business

How to Combat Serial Returners: 7 Ways to Protect Your Business

ZigZag dives into how you can protect your retail business from wardrobing and more

ZigZag partners with JogOn

ZigZag partners with JogOn

ZigZag has Partnered with JogOn to Help Stop One Million Shoes from Going to Landfill

ZigZag partners with Relay to make reverse logistics cheaper, faster, and greener.

ZigZag partners with Relay to make reverse logistics cheaper, faster, and greener.

ZigZag announces its new partnership with Relay, the innovative tech-enabled carrier taking the UK logistics industry by storm

The 9 Best Returns Management Software For E-Commerce In 2025

The 9 Best Returns Management Software For E-Commerce In 2025

Are you looking for the best returns management software for your e-commerce store to delight your customers?

What is Bracketing & how can you deal with it in your e-commerce store?

What is Bracketing & how can you deal with it in your e-commerce store?

ZigZag defines of bracketing in online shopping and provides retailers with actionable advice on how to reduce its impact.

7 things retail brands need to know about online returns in 2025

7 things retail brands need to know about online returns in 2025

The returns must-knows for retailers this year

Why Fast Fashion Retailers Need a Seamless Returns Process

Why Fast Fashion Retailers Need a Seamless Returns Process

Explore the challenges and opportunities with the fast fashion market and its returns

2023 UK Report

2023 UK Report

Download the 2023 UK retail returns study

Recouping the Cost of Returns

Recouping the Cost of Returns

Discuss how retailers are recouping costs with ZigZag

New Look & ZigZag introduce drop-off returns kiosks

New Look & ZigZag introduce drop-off returns kiosks

The convenient drop-off kiosks reduce staff handling times and improve data collection

Why are retailers charging for returns?

Why are retailers charging for returns?

Find out which retailers have moved to paid returns and how they did it.

29 Need to Know Ecommerce Returns Statistics

29 Need to Know Ecommerce Returns Statistics

Insights that will guide retailers into creating the perfect returns process

FedEx Europe extends returns capabilities by collaborating with ZigZag

FedEx Europe extends returns capabilities by collaborating with ZigZag

Collaboration provides online shoppers with more drop-off locations for their 2023 holiday season returns

Portless partners with ZigZag

Portless partners with ZigZag

The alliance will make international returns more sustainable and cost-effective

Retail’s Success Strategies: A New Look Interview

Retail’s Success Strategies: A New Look Interview

How New Look introduced paid returns and improved its in-store returns experience with ZigZag in their own words

10 ways to reduce eCommerce returns & their cost

10 ways to reduce eCommerce returns & their cost

ZigZag CEO AI Gerrie shares his personal Top 10 tips on how retailers can make reduce the often-costly number of returns.

Boden chooses ZigZag as its Global Returns Partner

Boden chooses ZigZag as its Global Returns Partner

Boden saves on returns carriage costs by switching to ZigZag's returns solution

The 10 lessons from ZigZag's Checkout Smarter Returns Event

The 10 lessons from ZigZag's Checkout Smarter Returns Event

From discovering the 4 returner cohorts to sharing experiences with other retailers.

Visit ZigZag at Deliver Europe 2024

Visit ZigZag at Deliver Europe 2024

Take at look at our award-winning platform at Stand D30 or book a meeting

ZigZag's Black Friday Returns Review & 2023 Predictions

ZigZag's Black Friday Returns Review & 2023 Predictions

What should retailers expect from their Black Friday weekend returns?

Paid Returns the Hot Topic

Paid Returns the Hot Topic

Learn more on the hot topic of paid returns with ZigZag

The 8 Best Enterprise Returns Management Software Companies For Large Retailers [2025]

The 8 Best Enterprise Returns Management Software Companies For Large Retailers [2025]

Are you looking for the best enterprise returns management software for your large e-commerce store to save on returns and delight your shoppers at scale?

Holiday returns on the rise as convenience takes centre stage for UK shoppers

Holiday returns on the rise as convenience takes centre stage for UK shoppers

ZigZag and DHL reveal returns volume growth in the build up to peak

What is Wardrobing and How Can You Stop It?

What is Wardrobing and How Can You Stop It?

From bracketing, to wardrobing and staging, find out how to prevent returns abuse and fraud

10 ways to stay on top of your returns this peak

10 ways to stay on top of your returns this peak

ZigZag's Founder outlines the techniques for managing your returns over peak

Top 11 Emerging E-Commerce Returns Trends in 2024: How You Can Compete

Top 11 Emerging E-Commerce Returns Trends in 2024: How You Can Compete

Discover how you can transform your returns with Live Exchanges, AI, Home Collection, and more

Customer-Centric Returns

Customer-Centric Returns

Build a customer-centric returns policy with ZigZag

3PL Returns: Definition, Benefits & Best Practices

3PL Returns: Definition, Benefits & Best Practices

Looking to update your returns practices? Here is everything you need to know about 3PL returns processing.

The benefits of white-labelling returns

The benefits of white-labelling returns

For 3PLs, postal operators, & parcel carriers

How to Handle Shopify Returns & Exchanges (2024)

How to Handle Shopify Returns & Exchanges (2024)

A guide to helping you set up your returns on Shopify

ZigZag at Deliver 2023

ZigZag at Deliver 2023

Discover more about returns with ZigZag

What Is Return Material Authorisation Software?

What Is Return Material Authorisation Software?

Which RMA software is the best for my retail returns?

What Is Return to Vendor? Definition and Best Practices

What Is Return to Vendor? Definition and Best Practices

This post covers what return to vendor (RTV) means, along with best practices to create a smarter, sustainable returns system.

Revolutionising the eCommerce Returns Experience with AI and Machine Learning

Revolutionising the eCommerce Returns Experience with AI and Machine Learning

7 ways AI and Machine Learning is being adopted in eCommerce and Returns