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The 8 Best Outvio Alternatives & Competitors For Returns Management
Are you looking for Outvio alternatives to streamline your order shipping process and optimise your returns process to offset costs?
The 3PL and shipping software offer a returns management solution that helps you expand into new markets.
Despite that, some retailers mention that there are tracking page inaccuracies and limited reporting capabilities on top of pricing concerns.
We researched 30+ returns management software, looked at verified retailer reviews on G2, and talked to e-commerce managers to create a list of the eight best Outvio alternatives on the market.
In this guide, we will cover each tool’s features, pricing, pros/cons, and use cases to help you make a more informed decision.
➡️ Disclaimer: This article will focus on the best Outvio alternatives for returns management and post-purchase support for shoppers.
Before we start, let’s go over why retailers might consider switching from Outvio in the first place. ⤵️
While Outvio has received praise for its shipping management capabilities and 3PL software, some users have reported issues that might lead businesses to consider alternatives.
Here are the most commonly mentioned drawbacks:
Several users have reported problems with Outvio's tracking page functionality.
The tracking page often misses updates and provides incorrect location information.
This can lead to confusion for both businesses and their customers, potentially damaging the overall shipping experience.
‘’Tracking page needs work. Will miss updates and provide wrong locations.’’ – Capterra Review.
Some users find Outvio's pricing model to be a significant drawback.
While the service is good, it is considered too expensive when compared to alternatives in the market.
This is especially true for businesses that want to have more than one warehouse, as the costs can increase significantly.
Nothing pains a business quite like unexpected costs. It is vital that your returns solution is able to keep you on reliable carriage and doesn’t overcharge. Returns can be costly enough on their own!
A few users have expressed dissatisfaction with Outvio's reporting capabilities.
Some businesses need specific return reports that are currently not available in Outvio.
Others feel that the platform lacks more comprehensive data analytics.
For businesses that rely heavily on detailed analytics and reporting for decision-making, this limitation could be a significant drawback.
‘’For some internal management tasks in our company, we need several reports that are not available on their platform... at the moment. Outvio has committed to implementing this functionality in the coming months.’’ – G2 Review.
Finally, as pointed out by the below user, the customer service team from Outvio is generally not the most responsive.
A good returns partner needs to be responsive and available to its retailers.
When evaluating the best Outvio competitors for returns management, we looked at the following criteria:
💡 We also looked at the return platforms’ user reviews by retailers so we could provide an unbiased perspective on strengths and weaknesses.
Let’s now go over the best returns solutions that meet this criteria:
ZigZag Global (that’s us) offers the most comprehensive Outvio alternative on the market for global retailers looking to optimise and automate their returns process.
Unlike Outvio, ZigZag offers:
Note: Even though ZigZag Global is our returns management solution, we’ll aim to provide an unbiased perspective on why we offer the best Outvio alternative on the market in 2025.
Our returns platform lets you build a custom returns portal and offers your consumers different return options that help you keep capital in the business and lower the costs of returns.
We also provide retailers with access to 220 localised warehouses and over 1,500 international carrier services, all across 170+ origin countries.
Let’s go over the features 👇 that enterprise merchants like SportsDirect, Ted Baker, Puma and Swarovski love about ZigZag Global.
ZigZag offers a customisable returns portal that enables you to change returns rules alongside white-labelling the portal to reflect your brand.
Your e-commerce team can adapt various new returns solutions (such as a gift card, exchange, or cash refund) depending on shoppers’ reasons for returning.
Reasons could be that the product was faulty, did not fit, or was unsuitable.
Get a feel of how ZigZag’s platform works in our guided demo: 👇
Our returns management solution can also be set up on Shopify with as little effort as a single click.
Here’s why merchants love our Shopify returns management integration:
💡 Our research on returns found that 57% of shoppers who are considering returning items would accept a gift card as a refund.
This return option lets you keep money in your business while benefiting shoppers with a quick gift card option they can use in your store.
The ‘’Global’’ part of ZigZag Global is because our returns software is ideal for international returns, as our software facilitates international returns in 170+ countries by connecting you with 1,500+ global carriers.
➡️ Our returns portal can accept multiple currencies & provides different language settings for international shoppers, which is ideal for international brands.
Instead of using multiple return management platforms for the USA, Europe, and other regions, you can use ZigZag Global as a global return logistics solution.
Unlike Outvio, our global returns solution does not only exist to manage your returns but to help you save time, money and improve the loyalty of your consumers.
This is why ZigZag Global offers the following returns options for your customers:
In-store returns are when your shoppers return the product to your store in person to save the costs of a paid return online.
Your online store can implement free in-store returns to slash shipping costs, boost foot traffic to your physical store, and give consumers more ways to get a refund.
💡 ZigZag Global also offers in-store drop-off kiosks for companies that are hassle-free for your shoppers.
Return to store credit is when customers get a refund in the form of a gift card to your online store, instead of a monetary refund in their bank account.
As shoppers are happy to accept store credit instead of a refund (since it’s usually of greater value), we added the option of this return to our retailers’ portal so you can keep capital in the business.
Live Exchanges on the other hand stop the return from happening, giving consumers a second chance to pick an item they want.
➡️ Return to store credits allows you to increase and maintain the customer lifetime value.
➡️ Live Exchanges ensures consumers get what they want without having to wait for a refund.
As 48% of consumers are happy paying for returns, there has been a 32% rise in paid returns since last year.
This is why we’ve started recommending that the retailers we work with implement paid returns in their stores, as the behaviour towards paid returns is changing.
That means asking consumers to pay a small fee to return their products.
Here are a few reasons why merchants have been offering paid returns:
💡 You can check out our recent article on how merchants can deal with wardrobing and staging, as we went over that paid returns are the solution to wardrobing.
➡️ Interested in how much money ZigZag’s paid returns save your organization? You can check out our ROI Calculator.
Here’s a scenario where you have 5,000 returns per month, and 20% of them are paid returns of £3.
That’ll save you a total of £3,000 per month.
Unlike Outvio, our returns management platform offers advanced reporting that tracks everything for our retailers to view and manage from one portal, such as:
➡️ The merchants that use ZigZag Global can reduce their returns in the long run after evaluating the common reasons why people return products.
SportsShoes partnered with ZigZag to deal with their issues of slow refund times and costly return solutions.
With over 1,500 carrier services across over 170 countries, partnering with ZigZag to manage the international returns experience allowed SportsShoes to tap into our vast logistics network.
SportsShoes is now able to bring returns back in a time-efficient and cost-effective manner to its warehouses.
The online retailer transformed its returns experience and has:
✅ 1,500+ global carriers to manage international returns.
✅ Advanced reporting and returns analytics to uncover why customers return products.
✅ Wide range of returning options for your customers, such as paid returns, return to store, and return to gift card.
✅ 500,000+ drop-off locations worldwide.
✅ Customisable returns portal with multiple currencies.
❌ Shipping back from the EU might take some time, according to a G2 review.
❌ Some retailers note that some of the carriers can be slower than others.
To learn more about smarter returns with ZigZag, book a demo to see the portal in action and discuss tailoring a solution for your business.
Loop Returns offers a global reverse returns management app that lets retailers offer their consumers a range of return options.
The platform’s smart routing helps you save on shipping, satisfy end users, and keep e-commerce operations running smoothly.
Loop Returns has recently removed their $29/month/ plan.
To access unlimited destinations and their ‘’Shop Now’’ feature, you’d have to be on their 3 paid plans:
✅ Smart rate-shopping and routing.
✅ Seamlessly link with carriers, 3PLs, WMSs, ERPs.
✅ Shop Now functionality to enable customers to check out products when exchanging.
❌ The set-up of the platform can take a while, which is why some retailers have been looking for Loop alternatives.
❌ The pricing model penalises companies for exceeding the returns limit with high charges, according to G2 reviews.
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Narvar offers a post-purchase experience solution that lets your consumers receive clear delivery expectations and track their returns.
The platform is a viable alternative to Outvio for retailers looking to reduce their cost of returns with the platform’s smart routing.
Narvar does not currently disclose its pricing, so you’d have to contact them to receive a quote.
➡️ But we’ve got the numbers: In our in-depth Narvar pricing guide, we found how much the platform really costs after consulting with insiders.
✅ Advanced return rules for faster value recovery.
✅ Narvar’s Network data lets you reduce fraudulent returns, which benefits larger retailers.
✅ Returns portal that can be customised to your brand.
❌ Fewer carrier integrations than other alternatives on the market.
❌ It takes 60-90 days for full implementation and integration of the Narvar software, which is why some merchants have been looking for Narvar alternatives.
ReturnGO offers a sustainable returns management solution that focuses on enabling merchants to save money from returns while tackling waste.
The returns software is a nice alternative to Outvio for enterprises that want to set up an automated and environmentally friendly return experience.
ReturnGO bases its pricing on a tiered pricing structure that includes features and an annual returns allowance.
There are 3 paid plans for retailers:
✅ Refunds, gift cards, and store credit return options.
✅ Customisable returns portal that can be set up with up to 5 languages.
✅ Advanced returns automations.
❌ Starting price may not be very small-business-friendly, which is not ideal for smaller businesses looking to switch from Outvio.
❌ Premium and Pro plans support only Shopify, which is why merchants have been looking for alternatives to ReturnGO.
ReBound offers an international returns management solution that helps merchants reduce the cost of returns with the platform’s efficient RMA and reverse logistics management.
The returns platform is ideal for enterprises looking to take care of the entire returns flow for all sources of their returns.
ReBound does not currently disclose its pricing, so you will have to contact them to receive a quote.
✅ Return tracking with branded push notifications for your consumers.
✅ One-click Shopify integration that adds different return options.
✅ Efficient RMA management to reduce returns costs.
❌ Some end users have lost orders with their service, according to TrustPilot reviews.
❌ Fewer return options for shoppers than other ReBound competitors on the market.
Aftership is a post-purchase experience platform for merchants that helps you set up rule-based returns automations.
The platform is a viable alternative to Outvio for retailers looking for more customisation options on their returns portal.
Aftership has four monthly plans that are based on how many shipments per year your brand is expecting.
The Essentials plan starts from $19/month for 720 returns per year and includes their integration with 1,200 carriers and a customisable returns portal.
To gain access to the tool’s advanced features, you’d have to be on the Pro plan ($49/month) or the Premium plan, which costs $199/month.
✅ Rule-based return automations with eligibility criteria.
✅ SME-friendly pricing that starts from as little as $19/month.
✅ Good range of carriers when compared to Outvio.
❌ The analytics and data insights may not be as useful and powerful on lower tiers.
❌ Not as easy to set up and use, which is why some merchants have been looking for alternatives to Aftership.
Sendcloud is a returns management and reverse logistics solution that helps merchants automate label creation and streamline their e-commerce returns.
The returns software has a ‘’Free Forever’’ plan that appeals to smaller online stores, making it a viable alternative to Outvio for start-ups.
Sendcloud has a free version of its solution that lets you get access to up to 2 shop integrations, 50 shipments per month and API access to the platform.
To access the tool’s better shipping discount rates and get access to more shipments per month, you’d need to be on their Lite plan, which starts from £21/month.
The tool’s Growth (£63/month) and Premium (£125/month) plans offer more shipments per month and cheaper price/label rates if you exceed your monthly limit of returns.
✅ Advanced return analytics with data-driven insights.
✅ Real-time return shipment tracking.
✅ Generous freemium plan.
❌ The analytics dashboard is only available in the Premium plan, which costs £125/month.
❌ There are fewer carrier options than other Sendcloud alternatives on the market.
ShipStation offers a returns management solution that helps enterprises set up a branded returns portal to manage cross-channel returns.
The platform is a good option for large organizations looking to save money with pay-per-use return labels, which is ShipStation’s ‘’bread and butter’’.
ShipStation’s pricing is primarily based on shipments per month:
✅ Brandend labels and tracking of returns.
✅ SME-friendly pricing with a generous plan for Enterprises with unlimited shipments.
✅ You can send return labels with your orders, which is a good way of dealing with staging in e-commerce.
❌ Carrier rates are not as good as other ShipStation alternatives on the market.
❌ Does not support FedEx, according to G2 reviews.
Each returns management platform that we went through has its strengths weaknesses.
We discussed the 8 best competitors of Outvio for returns management that can help you optimise your returns process by offsetting your cost of returns and offering more return options for your consumers.
Built for retailers who operate locally and internationally, ZigZag offers an all-in-one returns management platform that can take over any company’s post-purchase experience.
If you’re looking for a returns software that offers:
Then you can book a demo to learn more about ZigZag Global.
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