Narvar Pricing: How Much Does It Really Cost? (2025)

Even though Narvar does not disclose its pricing on its website as it is fully custom, we managed to find user reviews and spoke to ex-customers of Narvar to find how much it cost for them.

In this guide, we’ll review Narvar’s pricing structure, going over how they figure out how much to charge you, and discuss reported numbers.

➡️ At the end of this article, we’ll introduce you to an alternative to Narvar that offers better customer support, is easier to set up, and does not require you to use your carrier accounts.

How Does Narvar Calculate Its Pricing?

Narvar calculates its pricing based on a few criteria, including (but not limited to):

• eturn volume per year (e.g., 10,000 returns per year).
• The number of carriers that you want to use. The platform charges you per carrier.
• Additional add-ons and features that you’d like to use so you can only pay for the features you need.

Narvar expects you to use your carrier accounts (e.g., Royal Mail account) so you can use its platform.

➡️ According to one of our customers, they got rejected as a prospect from Narvar since they’ve got no carrier accounts.

How Much Does Narvar Really Cost?

According to one of Narvar’s ex-customers who spoke with our sales team, they were paying £49,000/year for 100,000 returns/year.

They also had to use their own carrier account since Narvar required them to be plugged in.

Another price number we have is from a smaller retailer who left a review on Capterra, claiming that they were required to pay $5,000 a year.

To make matters worse, Narvar mentioned to them that they will take them to collections (debt collection) if they do not pay the full annual amount – even though the platform was never implemented and never used on customers.

It’s safe to say that:

• If you are a small or medium-sized retailer, you can expect to be quoted a few thousand dollars per month.
• If you’re a large retailer expecting many returns – you will be quoted in the tens of thousands of dollars/pounds.

Looking For A Narvar Alternative?

Considering the fact that Narvar costs an arm and a leg for SME retailers and the fact that the platform is notoriously difficult to set up, some merchants have been looking for Narvar alternatives.

“Smaller enterprises with limited budgets might find it costly.“ – Capterra Review.

ZigZag Global (that’s us) offers the best Narvar alternative on the market for merchants looking to optimise and automate their returns process.

Unlike Narvar, ZigZag offers:

• Best-in-class key account management and customer support.
• Implementation support to ensure that you can get your returns portal live in a matter of weeks and not months.
• Our own carrier accounts so you would not have to use your own carrier account.
• A bigger range of return options for shoppers, including return to store credit, paid returns, and in-store returns.
• A comprehensive range of international carrier integrations so you can scale your returns management abroad, instead of using multiple returns management software for the different markets.
• Small-business-friendly pricing, as our returns management solutions aims to serve both SMEs and large organizations.

Note: Even though ZigZag Global is our returns solution, we’ll aim to provide an unbiased perspective on why we offer the best Narvar alternative on the market in 2025.

Our enterprise-grade returns solution lets you build a custom returns portal and offers your shoppers different return options that help you keep capital in the business and lower the costs of returns.

We also provide retailers with access to 220 localised warehouses and over 1,500 international carrier services, all across 170+ origin countries.

Here are the features that make ZigZag Global the best Narvar alternative:

Customisable Returns Portal

ZigZag offers a customisable returns portal that enables retailers to change returns rules alongside white-labelling the portal to reflect their brand.

You can adapt various new returns solutions (such as a gift card, exchange, or cash refund) depending on shoppers’ reasons for returning.

Possible reasons could be that the product was faulty, did not fit, or was unsuitable.

Get a feel of how ZigZag’s platform works in our guided demo: 👇

Single Click Shopify Integration

Is your online store on Shopify?

Our returns management solution can also be set up on Shopify with as little effort as a single click.

Here’s why merchants love our Shopify integration:

• One-click installation: You can install the ZigZag plugin with a simple click to offer hassle-free returns to your shoppers.
• Save the sale with exchanges: Offer exchanges or refunds to gift cards instead of a full refund.
• Cut the costs of your returns: Save up to 57% in your return costs with our consolidation and efficient routing of e-commerce returns.

💡 Our research on returns found that 57% of shoppers who are considering returning items would accept a gift card as a refund.

This return option lets you keep money in your business while benefiting shoppers with a quick gift card option they can use in your store.

International Returns To 170+ Countries With 1,500+ Carrier Services.

The ‘’Global’’ part of ZigZag Global is because our returns software is ideal for international returns, as our software facilitates international returns in 170+ countries by connecting you with 1,500+ global carriers.

➡️ Our returns portal can accept multiple currencies & provides different language settings for international shoppers, which is ideal for international brands.

Instead of using multiple return management platforms for the USA, Europe, and other regions, you can use ZigZag Global as a global return logistics solution.

Comprehensive Range of Return Options For Consumers

The goal of our global returns solution is not only to manage your returns but to help you save time, money and improve the loyalty of your shoppers.

This is why ZigZag Global offers the following returns options for your shoppers:

In-Store Returns

In-store returns are when shoppers return the product to your store in person to save the costs of a paid return online.

Your store can implement free in-store returns to slash shipping costs, boost foot traffic to your physical store, and give consumers more ways to get a refund.

💡 ZigZag Global also offers in-store drop-off kiosks for companies that are hassle-free for your shoppers (we’ll provide an example retailer who introduced it later).

Store Credit To Save the Sale

Return to store credit is when shoppers get a refund in the form of a gift card to your online store, instead of a monetary refund in their bank account.

As consumers are happy to accept store credit instead of a refund (since it’s usually of greater value), we added the option of this return to our retailers’ portal so you can keep capital in the business.

➡️ Return to store credits allows you to increase and maintain the customer lifetime value.

Paid Returns

As 48% of consumers are happy paying for returns, there has been a 32% rise in paid returns since last year.

This is why we’ve started recommending the retailers we work with implement paid returns in their stores, as the behaviour towards paid returns is changing.

That means asking consumers to pay a small fee to return their products.

Here are a few reasons why merchants have been offering paid returns:

• Returned costs are covered, so your company is not on the losing end.
• Consumers can’t exploit the free returns policy to engage in wardrobing.
• Shoppers are likely to make better buying decisions.

💡 You can check out our recent article on how merchants can deal with wardrobing and staging, as we went over that paid returns are the solution to wardrobing.

➡️ Interested in how much money ZigZag’s paid returns save your organization? You can check out our ROI Calculator.

Here’s a scenario where you have 5,000 returns per month, and 20% of them are paid returns of £3.

That’ll save you a total of £3,000 per month.

Advanced Returns Analytics

Our returns app offers advanced reporting that tracks everything for our retailers to view and manage from one portal, such as:

• Comparing the popularity of refund solutions.
• Evaluating the most common reasons why consumers return products.
• Reviewing revenue generated from paid returns.
• Detecting suspicious returns behaviour from shoppers.

➡️ The merchants that use ZigZag Global are able to reduce their returns in the long-run after evaluating the common reasons of why people return products.

ZigZag Global Pricing: How Is It Different Than Narvar’s?

ZigZag Global, unlike Narvar, discloses our pricing to Shopify merchants.

We also do not expect you to plug-in your carrier accounts as we have accounts with carriers with favourable prices for our retailers.

ZigZag Global’s Shopify pricing is based on returns per month as well as the level of automations and customisation you’d require.

Our platform has 3 pricing tiers for Shopify merchants:

• Silver: $20/month, which gives you access to 100 returns a month, Evri, Collect+ & USPS labels or the ability to upload your own, returns analytics, and customer updates.
• Gold: $50/month, which gives you access to 300 returns a month, auto one-click refunds, auto-exchange order creation, return-to-store credit, and custom email templates.
• Platinum: $500/month, which gives you access to 3,500 returns a month, portal styling assistance by our team, quick support response time and technical support.
• Enterprise: Custom price for a custom amount of returns a month, which lets you use your own carrier accounts, access to a dedicated account manager, and the ability to connect your systems via our platform APIs.

💡 All of our Shopify pricing plans except the Enterprise plan come with a 14-day free trial.

Note: If your plan exceeds the returns limit, you’ll be charged $0.20 for each additional return.

➡️ Are you not on Shopify? You can book a demo with one of our returns management experts to get a personalised quote.

Case Study: New Look Introduced Convenient Drop-Off Kiosks At Selected UK Shops

New Look, a retail chain company, partnered with ZigZag Global as it was facing high return costs and could not understand why customers returned items.

With our returns management solution, New Look introduced free and paid return options, where the in-store returns were free of charge, and there was a charge of £2.50 for paid returns.

The merchant transformed its returns experience and has:

• Received a 20% decrease in return status queries when the improved tracking was implemented.
• Doubled their in-store returns via the combination of easy in-store returns and paid online returns.
• Increased their rating from 4.3/5 to 4.7/5 on Trustpilot.

Beofre ZigZag this is what New Look's return process looked like:

Next Steps: Offset Costs & Battle Return Fraud With ZigZag Global

Built for merchants who operate globally, ZigZag offers an all-in-one returns platform that is designed to take over any online store’s post-purchase experience.

Regardless if you’re an e-commerce leader or a SME, our returns management platform offers:

• A customisable returns portal that can be personalised to your shoppers.
• Wide range of return options, such as paid returns, return to store credit, and return to gift card.
• Access to detailed analytics and reports on what drives shoppers to return products.

Then you can book a demo to learn more about ZigZag Global.

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