ZigZag's Returns Platform

Returns Portal

We’re not Revolutionising Returns

We’ve already done that

Our Returns Portal blends cutting-edge technology with unparalleled service. With a state-of-the-art platform designed for seamless integration, coupled with the expertise of our dedicated ZigZag team, we've revolutionised the returns landscape, since we launched 10 years ago.  

Our mission revolves around diminishing the cost, waste, and friction associated with returns, benefiting both you and your customers on a global scale.  

Our commitment to innovation and sustainability has not only earned us accolades but also translated into tangible results for retailers. As part of the solution, our focus remains on harnessing loyal shoppers, boosting retailer profitability, and nurturing a sustainable future for all.

See how it works

Features

Paid Returns

Boost profitability by charging for returns costs

Return to Store

Drive footfall to your physical stores

Live Exchanges

Boost profitability by charging for returns costs

Refund to Store Credit

Save the Sale via a replacement or a refund to gift card/store credit

Reporting Hub

Gain valuable insights to reduce your returns

Paperless Returns

Efficiency and sustainability combined

ZigZag is easy to integrate

1.

Call us for a demo to learn about our product

2.

Obtain API credentials from ZigZag

3.

We help you integrate ZigZag into your website

Book a demo

“ZigZag is so flexible. As a retailer, when you work with ZigZag you know you are getting a really supportive partner that will help you get to the goals you want to get to.”

rt

Rachel Troke

Senior Product Manager

“The reporting has helped Customer Care and Logistics move from being reactive and at the receiving end of issues, to being proactive.”

DG

Dan Grunwerg

Senior Director

“We went from being in a position where the returns solution we had wasn’t doing everything we wanted it to, with a terrible roadmap, to a position where everything is great with ZigZag.”

CD

Colin Dawes

Head of Logistics

Case Studies

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FAQ’s

Need a quick answer.
Read our FAQ’s and find out more.

How does your payment model look and how much does it cost?

We work a SaaS based model, where we charge an implementation fee, monthly subscription, and a transaction fee per return generated for which the cost is based on the number of annual returns for the business.

What does the implementation process look like & how involved is your team?

We can manage the integration for you and one of our Project Managers can build API’s. We have experienced tech and integrations teams on hand to guide you through the process seamlessly. Alternatively, we can give you access to our API and you can build it yourself. This really depends on what you want the portal to do and how you want it to look and feel but we can discuss this during the initial onboarding calls.

Do you continue to offer support after go-live?

All our customer and technical support is managed internally by ZigZag staff and nothing is managed by 3rd parties. One of our USP’s is that we built it, we maintain it, and we continue to enhance it, all inhouse. Along with this, you will have a dedicated Account Director that will work with you when you’re live to monitor your returns and offer advice on how to improve your returns rate through implementing additional features such as paid returns, live exchanges, refund to store credit, and more.