Competitive
International Rates

A great selection of ready-to-use carrier services and an option to upload your own labels for the returns.

Save the Sale and
Retain Revenue

Boost customer satisfaction with seamless exchanges and offers with discount codes.

Power Your Business
with Global Returns

ZigZag brings 10 years of global reverse logistics expertise to Shopify with its Returns & Exchanges app.

retain revenue with Shop Now
and Shop Later features by ZigZag

Turn returns into new revenue opportunities with continued shopping journeys and targeted incentives across the returns flow.

ZigZag’s Save the Sale features are now available on Shopify to help merchants reduce refund losses, increase exchange rates, and keep customers engaged with the brand.

Shop Now

Make exchanges simple when customers want a variant, like a differnet size or colour, or an alternative product with a higher value. Guide and incentivise shoppers toward an in-stock replacement before the return is complete.

Protect your revenue, reduce refunds, and create upsell opportunities through a smoother customer experience.

Shop Later

With Shop Later, you get an additional opportunity to ‘save the sale’ by offering your customer an incentivised store credit rather than a refund.

Give your customers the flexibility to shop again when they are ready. This also allows your business to retain revenue, drive repeat purchases, and build long-term loyalty.

Our Happy Customers

“Very straight forward platform to use. Great to ease the workload of our customer service team. Good courier options for returns.”

Lisou
3 years using the app

“The app is highly functional, and I was very impressed with the excellent support team. Their assistance was prompt and helpful, making the experience even better.”

Triangl
5 years using the app

“The app is great, easy to use for me and my customers and the customer service is quick and helpful!”

Aarabhi London
4 years using the app

Easy for Customers to Buy More

with Stripe integration and
automated payments

Make higher-value exchanges simple during the returns journey.

Stripe integration and automated payments let shoppers pay the difference quickly when choosing a more expensive product. This reduces friction, improves the exchange experience, and turns returns into additional revenue.

With ZigZag, your payments are not only secure but also easy to track across your systems, with clear references and full control over confirmations.

Effortless to Add, Trustworthy to Use

No additional coding or development skills required

Configure the Shop Now customer experience as easily as writing an email subject line. Set it up quickly, adjust the journey to match your returns policy, and give customers a clear path to exchange or upgrade their purchase.

Keep reporting clean and reliable

Track the value of exchanged and returned items with clear references across your systems. Gain real insight into retained revenue without disrupting your reports or adding operational complexity.

Up and running in 16 minutes or less

Subscribe to Premium

Set business rules

Toggle on

ZigZag’s pricing tiers

Accelerate your e-commerce sales with end-to-end returns management for UK domestic returns

Price:

FREE

Unlimited returns per month
Ready-to-use carrier services with competitive rates
Returns Portal for self-serve with where order details are auto-filled from your store
Refund to original payment method
Note about the item in the return
Notifications across return events for you and the customer
Automatically sent the label to the customer
& more

Retain revenue, speed up processing with return rules, and customise the branding of the Returns Portal

Price:

£20 per month

100 returns incl. + extras pay-as-you-go and to be first
Everything in Free
Branding and content customisation
Refunds with discount codes on next purchase
Attach image of the return item
Set the tone of voice from the subject line
Upload your own shipping labels
& more

POPULAR

Exchanges and automations to empower the growth of your business

Price:

£50 per month

POPULAR

300 returns incl. + extras pay-as-you-go and to be first
Everything in Silver
Manual returns by your team
Exchanges for product variants
Return rules and automations
Custom content and design templates for messages
Set custom return policies for holidays and peak seasons
& more

The global engine for returns, trusted by market leaders for over 10 years with domestic and cross-border services around the world

Book demo

1500+ carrier services across 170+ countries with 500k+ drop-off points
Dedicated client support module for label generation
Refund, Store Credit, Gift Cards
Business rules for customer type, country, value and more
Complete post-purchase experience with enhanced communications
Refund deduction fee, paid return and free first return from the order
Tiers based on returns volume per month
Additional modules for data insights, platform integrations, marketplaces and more

and via direct integrations over API or Webhooks

Install

Get the ZigZag app and start for free

Grow your business with "Save the sale" features and low-cost carrier rates for international returns. See why 400+ merchants rated our returns solution above 4.8 stars.

Compare all plans & features

Free

$0

Per month, billed monthly

For new and small UK-based retailers starting with domestic returns

Silver

$20

Per month, billed monthly

For scaling retailers who need more volume and cross-border returns

Gold

$50

Per month, billed monthly

For high-volume retailers needing automation and savings

Platinum

14 DAYS FREE

$199

Per month, billed monthly

For high-volume retailers wanting to secure their sales by encouraging users to use exchange options

Install on Shopify

See the full list with features

Our Happy Customers

3 years using the app

“Very straight forward platform to use. Great to ease the workload of our customer service team. Good courier options for returns.”

3 years using the app

“Very straight forward platform to use. Great to ease the workload of our customer service team. Good courier options for returns.”

3 years using the app

“Very straight forward platform to use. Great to ease the workload of our customer service team. Good courier options for returns.”

Smarter Returns with ZigZag

Easy setup and hassle-free returns

Give your customers the convenience they want with one click and watch your bottom line improve. With ZigZag Returns & Exchanges for Shopify, your customers will love how simple it is to return.

ZigZag's Shopify app is appreciated by merchants around the world for its easy setup and custom branding of the Returns Portal, among many other reasons. We have a responsive and helpful support team that is often called out by Shopify store owners, just read the reviews!

Save significant time managing returns and customer enquiries with the app's comprehensive features.

Retain Revenue

The customers of your Shopify store expect flexibility in the returns process, particularly when they love your product they just want another size or colour.

Offer your customers the option to exchange their products for in-stock alternatives with easy to use interface.

You can also offer customers a monetary incentive, through additional credit or a discount code, or a faster refund for opting to take the refund as store credit.

You know your customers better than anyone else. So, with ZigZag, you can customise your portal to align with their behaviours and demands. Set business rules and return windows that balance the customer experience with your operational capabilities.

Get started today!

With you at every step

Emerging businesses with a few thousand returns per year are facing the same challenges as the globally operating fashion retailers.

ZigZag is just as proud to support startup retailers, just beginning their retail journeys, as it is to work alongside experienced brands well-known internationally.

With our click-to-run solution, ZigZag Returns & Exchanges, available on the Shopify app store, and our enterprise integration, we are here to help you throughout the reversed logistic journey of each parcel.

Are you AN enterprise retailer?

for Domestic and International Shipments

The global engine for returns, trusted by market leaders for over 11 years,
with domestic and cross-border services around the world.

Enterprise

Key features

1500+ carrier services across 170+ countries with 500k+ drop-off points
Tiers based on returns volume per month
Complete post-purchase experience with enhanced communications
Refund, Store Credit, Gift Cards
Refund deduction fee, paid returns and free first return from the order
Dedicated client support module for label generation
Business rules for customer type, country, value and more
Additional modules for data insights, platform integrations, marketplaces + more

and via direct integrations over API or Webhooks

Book a call

Explore more

FAQ’s

Need a quick answer. Read our FAQ’s and find out more.

What is ZigZag?

ZigZag is a market-leading global returns solution provider. Through our intelligent returns platform and our global carrier network, we provide personalised returns solutions for your customers, using our vast experience and unrivalled customer service. We help retailers save the sale and boost your retention and loyalty with meaningful data insights, and better visibility. The result? Smarter returns; for retailers, customers and the planet.

Why choose ZigZag Returns & Exchanges app for my Shopify store?

Retailers of any size can take advantage of the smarter returns with ZigZag.

Our Shopify clients remain at the forefront of all platform changes. Unlike many of our competitors, we support all eCommerce platforms, so we probably don’t shout about our Shopify integration enough. But rest assured, we have plenty of Shopify brands that trust and champion our platform.

How easy is it to install and work with the ZigZag app?

It’s so hassle-free to get set up that you can be connected in the single click of a mouse. ZigZag can get you quickly set up directly through your Shopify account without the need to bring in your developers. Our pre-built cartridge connects you seamlessly to the Shopify app.

Do you offer Live Exchanges through the ZigZag Shopify app?

Yes. We have a number of ways to get Live Exchanges up and running through your Shopify account. Get in touch with your Account Manager or through our website to find out more.

What is the difference between ZigZag Shopify App and ZigZag Enterprise?

The ZigZag Shopify App is specifically designed for Shopify merchants looking to streamline their returns process and enhance the post-purchase experience. ZigZag Enterprise is a sophisticated global returns management platform designed for large retailers and enterprises with complex operational needs. It provides extensive carrier coverage, advanced features, and seamless integrations across different systems and platforms.

Get started with ZigzAG

Join the world’s most connected post-purchase and returns network.

Book a demo

Retours faciles pour
Votre boutique Shopify

Ajoutez des retours primés, avec
un simple clic

Démo du livre Découvrez comment cela fonctionne

Récompensé
Gestion des retours

Ajoutez des retours primés
Gestion de votre boutique Shopify avec

Un clic

Rationalisé
Retours

Coûts de retours réduits grâce à notre
consolidation et efficacité du routage
retours

57 %

Réduisez les coûts avec
retours payés

des détaillants proposant des retours payants, voir
impact négatif faible ou nul sur les ventes

Récompensé
Gestion des retours

Ajoutez des retours primés
gestion de votre boutique Shopify avec

Un clic

Rationalisé
Retours

Coûts de retour réduits grâce à notre
consolidation et acheminement efficace des retours

57 %

Réduisez les coûts avec
retours payés

des détaillants de ZigZag facturent désormais les retours

Un clic
Installation

En un seul clic, vous pouvez offrir à vos clients le confort dont ils ont besoin et observer l'impact positif que cela a sur vos résultats. Avec notre plugin ZigZag, vos clients adoreront la facilité et la simplicité avec lesquelles effectuer des retours.
‍
En moins d'une minute, ils peuvent demander un retour via votre magnifique portail de marque. De plus, ils ont la liberté de choisir parmi une variété de points de dépôt pratiques, de casiers et d'options de collecte à domicile, proposés par notre vaste réseau mondial de transporteurs. Vous pouvez même proposer des options sans imprimante pour une expérience ultime
pour plus de commodité.
‍
Et grâce à des mises à jour de progression en temps réel et à des remboursements déclenchés automatiquement via Shopify, votre
les clients seront ravis de votre
réponse rapide.

Enregistrer
la vente

Notre système de gestion des retours ne se contente pas de permettre les retours, il vise également à réduire les ventes.
Offrez à vos clients la possibilité d'échanger leurs produits contre des alternatives en stock grâce à notre
interface simple.
‍
De plus, le remboursement des cartes-cadeaux est une option populaire auprès des clients, et nous la proposons
facile à mettre en œuvre pour vous. Vous pouvez même définir des dates d'expiration et inclure des incitations telles que l'émission instantanée ou l'augmentation de la valeur.
‍
Ou que diriez-vous de proposer des retours payants ? L'introduction des retours payants peut être une option lucrative, car de nombreux détaillants n'ont que peu d'impact sur les ventes. Plus de la moitié de nos détaillants proposent désormais des retours payants et la plupart n'ont que peu d'impact sur les ventes.

Réduisez les coûts
des retours

Comment se passe la réduction de 25 % des frais de retour ? Bien, non ? C'est l'économie que réalisent généralement nos détaillants grâce à la consolidation et à l'efficacité de l'acheminement des retours et à notre aide pour vous aider à récupérer vos marchandises.
vendez plus rapidement.

Téléchargez ZigZag
sur Shopify

Outre la rationalisation des retours, notre système contribue à un environnement plus vert. Grâce à la dématérialisation des retours et à un routage intelligent, nous contribuons à réduire l'impact sur l'environnement. Nous proposons également des options pour envoyer des produits indésirables à des œuvres caritatives, afin de soutenir davantage les efforts de développement durable.

Réservez une démo

Avertissez-moi

FAQ

Certaines solutions de gestion des retours s'adressent uniquement aux détaillants Shopify. Proposez-vous le même niveau d'assistance ?

Nos clients Shopify restent à l'avant-garde de tous les changements de plateforme. Contrairement à la plupart de nos concurrents, nous prenons en charge toutes les plateformes de commerce électronique. Nous ne parlons donc probablement pas assez de notre intégration avec Shopify. Mais rassurez-vous, de nombreuses marques Shopify font confiance à notre plateforme et la défendent.

Est-ce facile à mettre en œuvre avec mon compte Shopify ?

La configuration est tellement simple que vous pouvez vous connecter en un seul clic de souris. ZigZag peut vous permettre de vous configurer rapidement directement via votre compte Shopify sans avoir à faire appel à vos développeurs. Notre cartouche préfabriquée vous connecte facilement à l'application Shopify.

Proposez-vous des échanges en direct via Shopify ?

Oui Nous avons plusieurs moyens de mettre en place et de faire fonctionner Live Exchanges via votre compte Shopify. Contactez votre responsable de compte ou consultez notre site Web pour en savoir plus.

Accomplissez davantage

Avec ZigZag, vous pouvez faire plus.  Des clients fidèles, une rentabilité accrue et un commerce de détail plus durable.

Nous visons des rendements plus intelligents. Pour les détaillants, les clients et la planète.

Zig-Zag. Des retours plus intelligents.