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57% of consumers, and 71% of 18–25-year-olds, would opt for a refund to store credit
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85% of consumers expect to be refunded within a week of sending off their return
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Choose how to trigger and process refunds directly through eCommerce account
As a retailer, you can decide to incentivise shoppers to choose the refund to store credit.
68% of 26–35-year-olds would choose store credit if offered a 10% or 20% additional monetary incentive. So, why not refund £110 via store credit compared to the actual £100 they would get through a bank refund.
Incentivise. Publicise. Capitalise.
The retailer can also choose the specific group of customers to include and exclude based on various business rules.
Retailer can also choose when the gift card should be issued, i.e. when return label is generated or when the return has been checked at the warehouse.
The returns journey for the unwanted item is exactly the same as refund to the original payment card.
The customer chooses the most convenient return option (i.e. home collection, post office, local store, returns locker) and is provided with a digital returns label.
This customer is provided with confirmation of their choice of refund to store credit, at the same time as they are provided with the returns label for their unwanted item.
On the tracking page, the customer sees the status of the return package and the status of the refunded payment to the gift card.
The customer is emailed their store credit voucher, the expiration date for the voucher date is decided by the retailer.
ZigZag support multiple gift card providers.
The customers simply adds the gift card code to the payment page when they place their new order.
This calculator will help you understand how refund to store credit can generate revenue for your business and save you costs. For a more detailed ROI calculation contact us.
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Need a quick answer.
Read our FAQ’s and find out more.
Yes, you can tailor the refund option. Through the admin portal, you set the stage with business rules that suit your business. You control when the customer will receive their store credit details. You can reward your most loyal customers with fast refunds on first scan and others once you have received the return. This way your business is safe and your most valuable customers are happy.
Yes, you can tailor the refund option. Through the admin portal, you set the stage with business rules that suit your business. You control when the customer will receive their store credit details. You can reward your most loyal customers with fast refunds on first scan and others once you have received the return. This way your business is safe and your most valuable customers are happy.
Yes, you can tailor the refund option. Through the admin portal, you set the stage with business rules that suit your business. You control when the customer will receive their store credit details. You can reward your most loyal customers with fast refunds on first scan and others once you have received the return. This way your business is safe and your most valuable customers are happy.
Yes, you can tailor the refund option. Through the admin portal, you set the stage with business rules that suit your business. You control when the customer will receive their store credit details. You can reward your most loyal customers with fast refunds on first scan and others once you have received the return. This way your business is safe and your most valuable customers are happy.
Yes, you can tailor the refund option. Through the admin portal, you set the stage with business rules that suit your business. You control when the customer will receive their store credit details. You can reward your most loyal customers with fast refunds on first scan and others once you have received the return. This way your business is safe and your most valuable customers are happy.
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