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Discover the hidden issues impacting your business's profitability and customer satisfaction with ZigZag's Returns Reporting Hub.
By analysing your returns data, you can make smarter decisions that drive sustainable growth for your brand.
Dive deep into the details to uncover the root causes behind performance changes, understand return reasons, and optimise your product portfolio to reduce returns.
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Stay ahead of the game with our Returns Reporting Hub. Receive early alerts for high return-to-outbound ratios, allowing you to take swift action on toxic products before they become a problem. Uncover Insights on Paid Returns as well, tracking the revenue generated by paid returns and comparing your paid vs. free returns ratio. Gain valuable insights into the impact of different return types on your business.
Keep an eye on carrier transit times to identify any delivery issues and optimise shipping routes. Improve customer experience by removing any obstacles in the delivery process. You can also use the data to closely monitor carrier performance and ensure compliance with service level agreements.
With ZigZag's Returns Reporting Hub, you can even identify the impact of stuck-at-border issues. Empower Buyers with Product Analysis by supporting your buyers and merchandisers. Provide early notifications of specific product issues, such as sizing or manufacturing faults, to stay ahead of the curve and ensure your product offerings meet customer expectations."
Analyse return data for
smarter decisions.
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Stay ahead of
returns Issues
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Optimise shipping and
customer experience
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Anticipate product issues
Need a quick answer.
Read our FAQ’s and find out more.
This feature is in addition to what we already offer. There will be a free trial period for people to try out this feature as well to see whether they like it or not, and hopefully you will find it immensely valuable.
Each dashboard and report refreshes every morning to ensure you get the most up-to-date information available, allowing you to make informed decisions that meaningfully impact your business.
ZigZag’s Returns Reporting Hub can be used to identify problematic products which may have sizing issues or defects. Some retailers have used this information to adjust sizing guides on their website, use different models to showcase the product, and even tackle the issue at a manufacturing level. The return reasons report may also show a list of products coming back due to “arriving damaged”, which the retailer can flag to suppliers or carrier services.
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