8 Best Returns Management Platforms For Health & Beauty Retailers

Are you a health and beauty retailer looking for a returns management solution to handle complex returns while reducing costs and protecting your margins?

For health & beauty retailers, returns management isn’t just about convenience.

It’s about protecting your brand’s safety and reputation, complying with strict product and labelling rules, preventing liability from contaminated or expired goods, and preserving customer loyalty through clear, trust-building experiences.

➡️ A good platform can turn costly returns into opportunities for retention: think guided exchanges (right shade/variant), sample-led recovery, subscription fixes, and sustainability-forward disposal or resale that strengthens brand trust.

In this article, we’ll go over the 8 best returns management solutions for health & beauty retailers in 2025.

Before diving into the tools, let’s outline what you should prioritise when evaluating a solution tailored for health & beauty: ⤵️

What Factors To Consider When Evaluating Returns Management Platforms For Your Health & Beauty Brand

When evaluating a returns management tool for health & beauty, you should be looking at the following criteria and capabilities:

• Scalability & Hygiene-Safe Reverse-Logistics: Handling large volumes while enforcing hygiene rules, including automated quarantine routing for opened/contaminated items, batch/lot and expiry-date handling, and conditional disposal workflows for expired or unsafe returns.
• Out-of-the-box connectors for e-commerce platforms, POS, ERP, inventory management, CRM, etc, keeping lot numbers, expiry dates, customer allergy flags, and subscription data synced in real-time.
• A multilingual, fully branded self-service portal that clearly communicates hygiene and usage policies, offers prepaid labels or in-store drop-offs, pickup options, safe-disposal choices, and real-time status updates.
• Configurable refund & return policies: The ability to add rules for opened vs. unopened items, partial refunds for used products, restocking fees, cosmetic vs. functional defect pathways, return windows tied to expiry, and fraud-mitigation rules for high-value cosmetics.
• Advanced reporting, including SKU- and lot-level analytics on return reasons (allergic reaction, scent, texture, efficacy), return rates by batch/expiry, defect vs. preference splits, and resale potential.
• Safety, regulatory & quality controls, including built-in support for compliance workflows (labelling, safety data, recalls), audit trails for lot recalls, integration with adverse-event reporting systems, and secure recordkeeping to meet regional pharmaceutical rules.

💡 To finalise this list, we also reviewed verified feedback from other health and beauty retailers to highlight each tool’s real-world strengths and limitations, so you can make a confident decision.

👉 Next, we’ll break down the 8 best returns management platforms for the health and beauty industry in 2025.

What Are The Best Returns Management Solutions For Health & Beauty Retailers On The Market?

ZigZag offers the best returns software for health and beauty retailers with its global carrier network, advanced returns analytics, and flexible return options (exchanges, store credit, eco-friendly disposal, and paid returns).

#1: ZigZag Global

ZigZag Global offers the leading returns management platform for health & beauty retailers looking to optimise and automate their returns process on a local or global scale, while keeping their brand experience seamless and premium.

Our platform supports multiple return methods (drop-off points, lockers, pick-up, etc.) across 220+ countries, reducing friction for customers whether they’re returning foundation that wasn’t the right shade or high-value skincare items.

Here’s why health & beauty brands choose ZigZag Global:

• All-in-one returns portal that can be fully white-labelled, so shoppers experience your beauty brand’s look and feel from start to finish.
• Best-in-class account management to guide you through setup and ongoing operations — particularly important for products that may have specific return rules (e.g., unopened vs. used cosmetics).
• ZigZag’s own carrier accounts with broad coverage, enabling safe and compliant returns of delicate or regulated products.
• Expanded return options, including resale and refurbish channels where possible (e.g., gently used hair tools), alongside traditional refunds and exchanges.
• In-store and partner drop-off kiosks, helping health & beauty chains drive foot traffic while lowering shipping costs.
• International carrier integrations, so global beauty brands can manage returns seamlessly from multiple markets in one portal.
• Advanced return analytics that help you spot common issues such as shade mismatches, allergic reactions, or damaged-in-transit products.

ZigZag also enables automated refund and exchange rules, such as:

• Instantly approving exchanges for another shade or fragrance.
• Processing refunds only when items are scanned by the courier.

💡 Example: A shopper buys a health and beauty foundation online but finds the shade too light. Within ZigZag’s portal, they can request an exchange for a different shade instantly, without contacting your support team.

Book a demo with ZigZag now

We also provide merchants with access to 220 localised warehouses and over 1,500 international carrier services across 170+ origin countries.

Let’s go over the features 👇 that health and beauty retailers love about ZigZag Global.

Multilingual & Customisable Returns Portal

ZigZag’s white-labelled portal ensures your beauty brand voice shines through.

You can:

• Adapt rules for different product categories (e.g., unopened cosmetics vs. beauty devices).
• Offer alternative return solutions such as store credit, shade exchange, or gift card refunds.

Get a feel of how ZigZag’s platform works in our guided demo: 👇

Single-Click Shopify Integration

Running your beauty brand on Shopify?

Our returns solution can also be set up on Shopify with as little effort as a single click.

Here’s why merchants love our Shopify integration:

• One-click installation: You can install the ZigZag plugin with a simple click to offer hassle-free returns to your shoppers.
• Save the sale with exchanges: Offer exchanges or refunds to gift cards instead of a full refund.
• Cut the costs of your returns: Save up to 57% in your return costs with our consolidation and efficient routing of e-commerce returns.

💡 Our research on returns found that 57% of shoppers who are considering returning items would accept a gift card as a refund, which is ideal for health & beauty retailers where repeat purchases are common.

This return option lets you keep money in your business while benefiting consumers with a quick gift card option they can use in your store.

International Returns To 170+ Countries With 1,500+ Carrier Services.

The ‘’Global’’ part of ZigZag Global is because our returns platform is ideal for international merchants, as our software facilitates international returns in 170+ countries by connecting you with 1,500+ global carriers.

➡️ Our international returns software can accept multiple currencies & provides different language settings for international shoppers.

Instead of using multiple return management solutions for the USA, Europe, and other regions, you can use ZigZag Global as a global return logistics solution for your health and beauty brand.

A Comprehensive Range of Return Options For Shoppers

The goal of our global returns solution is not only to manage your returns but to help you save time, money, and improve the loyalty of your shoppers.

This is why ZigZag Global offers the following return options for your consumers:

In-Store Returns

In-store returns are when your customers return the product to your store in person to save the costs of a paid return online.

You can implement free in-store returns to slash shipping costs, boost foot traffic to your physical store, and give consumers more ways to get a refund.

💡 ZigZag Global also offers in-store drop-off kiosks for companies that are hassle-free for your shoppers.

Store Credit and Exchanges To Save the Sale

Return to store credit is when consumers get a refund in the form of a gift card to your online store, instead of a monetary refund in their bank account.

As consumers are happy to accept store credit instead of a refund (since it’s usually of greater value), we added the option of this return to our retailers’ portal so you can keep capital in the business.

➡️ Return to store credits allows you to increase and maintain the customer lifetime value.

Exchanges allows consumers to get a second chance at ordering the right size or colour. Easy exchanges rose in adoption by 40% over peak 2025/26.

Paid Returns

As 48% of consumers are happy paying for returns, there has been a 32% rise in paid returns since last year.

This is why we’ve started recommending that the health and beauty merchants we work with implement paid returns in their stores, as the behaviour towards paid returns is changing.

That means asking consumers to pay a small fee to return their products.

Here are a few reasons why merchants have been offering paid returns:

• Returned costs are covered, so your company is not on the losing end.
• Consumers can’t exploit the free returns policy to engage in wardrobing.
• Shoppers are likely to make better buying decisions.

💡 Check out our recent article on how merchants can deal with wardrobing and staging, as we went over how paid returns are the solution to wardrobing.

➡️ Interested in how much money ZigZag’s paid returns save your organisation? You can check out our ROI Calculator.

Here’s a scenario where you have 5,000 returns per month, and 20% of them are paid returns of £3.

That’ll save you a total of £3,000 per month.

Advanced Returns Analytics

Our returns platform offers beauty retailers like you with advanced reporting that tracks everything for our retailers to view and manage from one portal, such as:

• Comparing the popularity of refund solutions.
• Evaluating the most common reasons why consumers return products.
• Reviewing revenue generated from paid returns.
• Detecting suspicious return behaviour from shoppers.

➡️ The merchants that use ZigZag Global can reduce their returns in the long run after evaluating the common reasons why people return products.

Case Study: How fashion, health, and beauty marketplace reseller Secret Sales uses ZigZag for its returns experience

Secret Sales is a premium online fashion marketplace that offers consumers access to top designer brands at discounted prices, without compromising on brand integrity.

The online retailer transformed its returns experience and has:

• Cut costs on its international carrier rates
• Grow quickly into new markets with a returns management solution that is flexible and responsive
• Been able to charge customers for their returns, using a payment gateway they are familiar with regardless of market.

“I would recommend ZigZag to people outside of Secret Sales who are looking for a returns solution. ZigZag has always delivered on what has been asked for.” Secret Sales's VP of Logistics

To learn more about smarter returns with ZigZag, feel free to book a demo to see the portal in action and discuss tailoring a solution for your business.

ZigZag Pros & Cons

✅ 1,500+ global carriers to manage international returns.

✅ Advanced analytics to uncover why beauty products are returned (shade mismatch, damaged packaging, wrong product).

✅ Flexible return options: paid returns, store credit, or shade exchanges.

✅ 500,000+ drop-off locations worldwide.

✅ Customisable returns portal with multiple currencies.

❌ Shipping back from the EU might take some time, according to a G2 review.

❌ Some retailers note that some of the carriers can be slower than others.

#2: ReturnGO

ReturnGO enables retailers to automate returns with options like exchanges, store credit, or partial refunds that keep customers engaged.

It stands out in the health and beauty industry for its ability to route returns intelligently, whether for defective items, warranty claims, or in-store drop-offs.

Features

• Seamless online and in-store return processing simplifies warranty and repair workflows for health and beauty.
• Set up branded order tracking notifications to improve consumer loyalty.
• Return automations, such as ‘’request approval’’ automation and ‘’mark as done’’.

Pricing

ReturnGO bases its pricing on a tiered pricing structure that includes features and an annual returns allowance.

The platform’s paid tiers start from $121/month for up to 2,000 annual returns.

The tool’s Pro plan costs $297/month and gives you access to white-labelling options, item validation features, and packaging slips.

ReturnGO has an Enterprise plan with custom pricing that offers advanced features, such as advanced automations, ERPs and notification integrations.

Pros and Cons

✅ Refunds, gift cards, and store credit returns options.

✅ Customisable returns portal that can be set up with up to 5 languages.

✅ Advanced returns automations.

❌ The starting price may not be very small-business-friendly.

❌ The Premium and Pro plans only support Shopify stores, which is why some merchants have been looking for alternatives to ReturnGO.

#3: ClickPost

ClickPost provides health and beauty retailers with real-time, multi-carrier return tracking and automated label generation to manage returns efficiently.

It is recognised for helping brands cut operational costs and ensure end-to-end visibility for fragile or high-ticket health and beauty shipments.

Features

• Centralised tracking that lets retailers monitor the return journey of valuable devices across carriers in real time.
• Live exchanges: Offer exchanges with the same or different products to keep revenue in the business.
• ClickPost’s NPR (non-pickup report) module collects shopper feedback to initiate the pickup re-attempt if there is a failed pickup.

Pricing

To access ClickPost’s returns platform, you’d have to be on their ReturnsPro plan, which does not have transparent pricing.

Pros and Cons

✅ A good range of carrier integrations.

✅ Single-view order management.

✅ Good customisation options with on-brand return tracking.

❌ Not as many return options as other alternatives to ClickPost.

❌ The analytics and reporting are not always correct, according to G2 reviews from merchants.

#4: Loop Returns

Loop Returns is a returns management app that helps health and beauty retailers offer flexible exchanges and store credit options to retain revenue from costly devices.

It is valued in the health and beauty sector for its customizable workflows and package tracking, which reduce fraud risks and streamline returns of high-value items.

Features

• Automated fraud filters block duplicate or suspicious claims to protect retailers from losses on expensive health and beauty.
• Efficient tracking: Keep shoppers up to date with transparent order, return, and exchange status updates.
• A good variety of return options, including exchanges, drop-off returns and Loop’s ‘’Shop Now’’ feature.

Pricing

Loop Returns offers a usage-based plan that starts from $29/month and offers automated returns policies and access to one destination.

To access unlimited destinations and their ‘’Shop Now’’ feature, you’d have to be on their more expensive plans:

• Essential: $155/month, which adds unlimited destinations, automated return policies, workflows, and carrier rate shopping.
• Advanced: $299/month, which adds Loop’s ‘’Shop Now’’ feature, Instant Exchanges, Bonus Credit, and fraud prevention features.

Pros and Cons

✅ Customisable returns portal that offers a good range of returns options.

✅ Fraud prevention features to battle wardrobing and staging.

✅ Shop Now functionality to enable customers to check out products when exchanging.

❌ The set-up of the platform can take a while, similar to platforms like Narvar.

❌ The pricing model penalises companies for exceeding the returns limit with high charges, according to G2 reviews.

#5: Outvio

Outvio combines fulfilment, returns, and customer support in one platform, giving health and beauty retailers a unified post-purchase operations hub.

It is known for its branded return portals, automation, and integrated support tools that help manage customer questions about devices and accessories.

Features

• Create international return policies for different countries of operation.
• Integrated live support within the returns portal helps resolve health and beauty-specific issues such as missing parts or compatibility concerns.
• Automatically generate return labels and automate product exchanges for any product variant.

Pricing

Outvio has 2 paid plans for their international returns:

• Grow: €125/month plus order processing fee, which lets you return products with 90+ couriers and access to smart returns and exchanges rules.
• Conquer: €250/month plus order processing fee, which adds fully branded notifications, advanced analytics, and the tool’s fully automated Shopify exchanges.

Pros and Cons

✅ Multilingual customisable returns portal.

✅ You can create international return policies.

✅ Smart returns and exchanges rules.

❌ Lack of return options that go beyond returns and refunds, which is why some customers have been looking for Outvio alternatives to offset costs.

❌ Limited range of return courier services and drop-off locations in comparison to other global returns competitors like ZigZag Global.

#6: ShipStation

ShipStation equips health and beauty retailers with an all-in-one solution for fulfilment and returns, including branded portals, RMA creation, and label printing.

It’s popular in the beauty industry for consolidating returns across multiple sales channels, ensuring a consistent process for both accessories and high-value devices.

Features

• Set up a branded returns portal that allows your consumers to seamlessly return products and request exchanges.
• Centralised RMA and label generation simplify returns for retailers selling a wide range of health and beauty SKUs.
• Get access to label discounts to protect your returns budget.

Pricing

ShipStation’s pricing is primarily based on shipments per month and offers 4 paid plans:

• ‍Starter plan: $9.99/month for 50 shipments/month.
• ‍Growth plan: $29.99/month for 1,000 shipments/month.
• ‍Scale plan: $99.99/month for 7,500 shipments/month.
• ‍High-volume plan: $399.99/month for unlimited shipments/month.

Pros and Cons

✅ Branded labels and tracking of returns.

✅ SME-friendly pricing with a generous plan for Enterprises with unlimited shipments.

✅ You can send return labels with your orders, which is a good way of dealing with staging in e-commerce.

❌ Carrier rates are not as good as those of other ShipStation alternatives on the market, like ZigZag, which offers discounted rates with our carrier accounts.

❌ Does not support FedEx, according to G2 reviews.

#7: Narvar

Narvar offers an all-in-one post-purchase experience platform that lets your customers receive clear delivery expectations and track their returns.

The tool is a good option for health and beauty retailers looking to offset their cost of returns with the platform’s smart routing.

Features

• Enable consumers to choose how they want to return, as they can choose from home pick-up, store drop-offs, and other drop-off locations.
• Define reason-based fees for returns, such as ‘’no return shipping fee’’ for an incorrect item.
• It’s possible to reduce the cost of returns with Narvar’s routing of returned inventory.

Pricing

Narvar does not currently disclose its pricing, so you’d have to contact them to receive a quote.

➡️ But we’ve got the numbers: In our Narvar pricing guide, we found how much the platform costs after consulting with our sales team and insiders.

Pros and Cons

✅ Advanced return rules for faster value recovery.

✅ Narvar’s Network data lets you reduce fraudulent returns, which benefits larger retailers.

✅ An international returns portal that can be customised to your brand.

❌ Fewer carrier integrations than other tools.

❌ It takes 60-90 days for full implementation and integration of the Narvar software, which is why some merchants have been looking for Narvar alternatives.

#8: AfterShip

AfterShip is a returns management solution built for merchants that helps them set up rule-based returns automations.

The platform is a good option for health and beauty retailers looking for more customisation options and more rule-based return automations.

Features

• Recapture revenue with AfterShip’s product exchanges and partial refunds.
• Rule-based returns automations that help you offset return costs and retain more revenue from consumers.
• Return eligibility rules, an analytics dashboard, and automated resolutions.
• Advanced return fraud management that helps you detect and prevent return fraud by analysing return frequency for some shoppers and weight discrepancies.

Pricing

AfterShip has 4 paid plans that are based on how many shipments per year your store is expecting.

There are 4 paid tiers:

• ‍Essentials: Starts from $19/month for 720 returns per year and includes their integration with 1,200 carriers and a customisable returns portal.
• ‍Pro: Starts from $49/month for 1,200 returns per year and adds automatic returns approval, refund to store credit, and general eligibility rules.
• ‍Premium: Starts from $199/month for 2,400 returns per year and adds shipment status-triggered automations, exchange on store, and exchange for other items.
• ‍Enterprise: Custom pricing for 12,000+ returns per year, which gives you access to instant exchanges, returns API, and enterprise-grade security.

You can find out more about AfterShip's pricing on our article here >>

Pros and Cons

✅ Rule-based return automations with eligibility criteria.

✅ SME-friendly pricing that starts from as little as $19/month.

✅ A good range of carriers when compared to FarEye.

❌ The analytics and data insights may not be as useful and powerful on lower tiers.

❌ Not as easy to set up and use, which is why some users have been looking for alternatives to AfterShip.

Next Steps for Health & Beauty Retailers: Battle Return Fraud With ZigZag Global

We went over the 8 best returns management platforms that are a good fit for health and beauty retailers, as they can help you automate your return handling and battle return fraud.

Each returns platform that we reviewed has its strengths, weaknesses, and pros & cons.

Built for global merchants, ZigZag offers an all-in-one returns platform that is designed to take over any online store’s post-purchase experience.

If you’re an e-commerce leader looking for a returns management platform that offers:

• A customisable returns portal that can be personalised to your shoppers.
• Wide range of return options, such as paid returns, return to store credit, and return to gift card.
• Access to detailed analytics and reports on what drives shoppers to return products.

Then you can book a demo to learn more about ZigZag Global.