Refund to
Store Credit

Keep cash in your business
and shoppers shopping!

Customers will Happily take Credit

57% of consumers, and 71% of 18–25-year-olds, would opt for a refund to store credit

Customers want
Fast Refunds

85% of consumers expect to be refunded within a week of sending off their return

Customers will Happily take Credit

57% of consumers, and 71% of 18–25-year-olds, would opt for a refund to store credit

Customers want
Fast Refunds

85% of consumers expect to be refunded within a week of sending off their return

UK Retailers lose £7bn in Revenue annually.

(as well as all Ecommerce Platforms!)

You can choose how to trigger and process refunds directly through your Shopify, Magento or Big Commerce account with very little set.

UK Retailers lose £7bn in Revenue annually.

(as well as all Ecommerce Platforms!)

You can choose how to trigger and process refunds directly through your Shopify, Magento or Big Commerce account with very little set.

UK Retailers lose £7bn in Revenue annually.

(as well as all Ecommerce Platforms!)

You can choose how to trigger and process refunds directly through your Shopify, Magento or Big Commerce account with very little set.

Our Solution

Return to Store Credit

Incentivise Your Shoppers

As a retailer, you can decide to incentivise shoppers to choose the refund to store credit.

68% of 26–35-year-olds would choose store credit if offered a 10% or 20% additional monetary incentive. So, why not refund £110 via store credit compared to the actual £100 they would get through a bank refund.

Incentivise. Publicise. Capitalise.

Customisable Refund Policies

The retailer can also choose the specific group of customers to include and exclude based on various business rules.

Retailer can also choose when the gift card should be issued, i.e. when return label is generated or when the return has been checked at the warehouse.

Seamless Returns Process

The returns journey for the unwanted item is exactly the same as refund to the original payment card.

The customer chooses the most convenient return option (i.e. home collection, post office, local store, returns locker) and is provided with a digital returns label.

Instant
Confirmation

This customer is provided with confirmation of their choice of refund to store credit, at the same time as they are provided with the returns label for their unwanted item.

Comprehensive Tracking

On the tracking page, the customer sees the status of the return package and the status of the refunded payment to the gift card.

Customisable
Vouchers

The customer is emailed their store credit voucher, the expiration date for the voucher date is decided by the retailer.

ZigZag support multiple gift card providers.

Convenient
Redemption

The customers simply adds the gift card code to the payment page when they place their new order.

ROI Calculator

Understand new revenue from Store Credit

5 reasons you should switch on

Store Credit Refunds Today

Peaceof
Mind

Holding refunds as store credit fosters trust by enabling first-scan refunds, VIP perks like free returns, and incentives for choosing store credit.

Keep Cash in
the Business

With over 800,000 online stores active in Europe, it’s safe to say competition is fierce. By getting the refund to store credit you save the sale and stop your customers going elsewhere.

Store Credit Drive Bigger Repurchases

Refunding to store credit not only speeds up customer shopping but also leads to higher spending. Data shows customers often spend more than the gift card balance, boosting long-term profits!

Generate and
Champion Loyalty

Store Credit refunds attract your top customers. Data reveals they're loyal, high-spending individuals who crave more of your product. Keep them satisfied and shopping by offering this option.

There’s no Downside

Store credit refunds ensure a positive return experience, often leading customers to return and spend more.
ZigZags leading

Key Features

Customisable Refund
Policies


Seamless
Returns
Process


Confirmation
of Refund
Choice


Tracking of Payment to
Gift Card


Customisable Vouchers by
the Retailer


Easily to
redeem for the Customer


Game Changing

Time to check it out

Speak to one of our saving the sale experts today to explore the Refund to Store Credit innovation and some other ways we can reduce returns and keep cash in your business.

Every day you are not utilising store credit refunds, is another day you are not saving the sale.

FAQ's

Can I set up business rules for when a store credit option is shown?

Yes, you can tailor the refund option. Through the admin portal, you set the stage with business rules that suit your business. You control when the customer will receive their store credit details. You can reward your most loyal customers with fast refunds on first scan and others once you have received the return. This way your business is safe and your most valuable customers are happy.

Can I set the expiration date?

Yes, you can tailor the refund option. Through the admin portal, you set the stage with business rules that suit your business. You control when the customer will receive their store credit details. You can reward your most loyal customers with fast refunds on first scan and others once you have received the return. This way your business is safe and your most valuable customers are happy.

I already have a gift card provider; can you work with them?

Yes, you can tailor the refund option. Through the admin portal, you set the stage with business rules that suit your business. You control when the customer will receive their store credit details. You can reward your most loyal customers with fast refunds on first scan and others once you have received the return. This way your business is safe and your most valuable customers are happy.

Are some consumers happy to take store credit over a refund to the payment card?

Yes, you can tailor the refund option. Through the admin portal, you set the stage with business rules that suit your business. You control when the customer will receive their store credit details. You can reward your most loyal customers with fast refunds on first scan and others once you have received the return. This way your business is safe and your most valuable customers are happy.

Can I offer an incentive to my customers to encourage them to take thestore credit?

Yes, you can tailor the refund option. Through the admin portal, you set the stage with business rules that suit your business. You control when the customer will receive their store credit details. You can reward your most loyal customers with fast refunds on first scan and others once you have received the return. This way your business is safe and your most valuable customers are happy.