RMS

Smarter Returned
Merchandise Authorisation
is Just the Beginning

Our seamless integration between ZigZag RMS and the Returns Portal transforms how you handle returned merchandise.

Warehouse teams receive comprehensive customer data, product information, and carrier details before items even arrive.

Proven in Action

50,000+ returns are successfully processed on average every
month at each warehouse using ZigZag RMS.

Benfits of Working with ZigZag RMS

1.

Know exactly when and where
returns will arrive

2.

Understand what's inside each package and its potential condition

3.

Identify potentially fraudulent returns before they impact your bottom line

4.

Organise warehouse operations more efficiently for faster processing

Key features

Search & Find

Instantly locate any return using multiple data points including tracking numbers, order references, and return IDs.

Identify & Confirm

Streamline operations with our optimised interface that provides all relevant information at a glance, enabling quick processing with just a few clicks or barcode scans.

Grade & Assign

Enhance accuracy with visual product confirmation and customisable grading levels tailored to your specific requirements.

Manage & Labels

Efficiently handle manifests at any level - from individual boxes to entire pallets - with automatically generated labels in PDF format or direct to Zebra printers.

Complete Over-labelling and Unintended Returns Management

ZigZag Returns Management System is a perfect fit for a retailer's warehouse as well as for any 3PL partner. Its features for processing returns with over-labelling or managing orders that were not successfully delivered extend the power of the RMS, providing improved tracking accuracy and streamlined operations.

Scale with Ease

Retailer data, consolidation mapping, receiving warehouse settings, destination warehouse settings, and Return Orders are all managed within the ZigZag Returns Portal solution. Carrier labels are produced using ZigZag's External Carrier Service for all supported carrier services.

Operation Engine for Global Brands

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Land’s End was one of many retailers looking for ways to recoup the colossal cost of returns while also managing their international returns more efficiently. Additionally, they were seeing a rise in goods returning with signs of wear or damage.

The features of ZigZag Returns Management System met their expectations with all the benefits needed to reduce implementation costs, integrate with their returns process, and minimise processing efforts.

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DHL decided to implement ZigZag RMS across its network of warehouses. Aiming for quality data across the complete reverse logistics process, the carrier expected hassle-free integration with its existing processing operations.Land’s End was one of many retailers looking for ways to recoup the colossal cost of returns while also managing their international returns more efficiently. Additionally, they were seeing a rise in goods returning with signs of wear or damage.

The expertise of ZigZag and the quality of the software with its stable performance were the key factors that brought comfort in the decision to choose ZigZag RMS.