.svg)
.svg)
.svg)
Questions about a return should go to the retailer and not to ZigZag.
Frequently asked questions including about payments to ZigZag are below.
Who is ZigZag?
ZigZag is a software solution that helps retailers manage returns - we provide postage labels and QR codes to help ship items back to the retailer.
Why is ZigZag Global on my bank statement?
If you have recently registered for a return with a retailer, and you paid for your return label/ QR code, please note that on your debit / credit or bank statement you will see the charges are payable to ZIGZAG GLOBAL as we are the company providing you with the return label / QR code.
Where is my refund?
Please contact the retailer you purchased the goods from to get an update on the status of your refund. ZigZag is a software company that facilitates the return but we are not the retailer of the goods.
How do I track my return?
When you submitted your return with the retailer, you will have received an email with the label and further instructions. This email included a tracking link where you can monitor the progress of your return. If you have any questions about your return, please speak with the retailer directly.
How do I cancel my return?
Please email the retailer you purchased the goods from with your name, order number, and postcode and the retailer will be able to assist you.
How do I cancel my courier collection?
Please email the retailer you purchased the goods from with your name, order number, and postcode and the retailer will be able to reschedule or cancel the collection for you.
Please resend my label / QR code?
Please email the retailer with your name, order number, and postcode and we will resend the label by email. Please use the email address used when you placed the original order when contacting them.
How do I contact ZigZag?
If you are a customer that has purchased from a retailer, please contact the retailer you purchased from. If you are a retailer looking for a returns solution, please fill out the book a demo form and we will be in touch.
Are you a retailer, partner or journalist? Get in touch
.svg)
Do you have a question about a return?
For return inquiries, contact the retailer directly; ZigZag forwards consumer questions to the retailer
.svg)
Our Office
Book Demo
.svg)
Get a free
consultation
consultation
.svg)
Get a live demo of
our product
our product
.svg)
Discuss our full range
of implementation solutions
of implementation solutions
Jason Taylor
Commercial Director
Commercial Director
Are you a consumer and
need help?
This form is not set up for Consumer Queries
Submit the form below
If you are a consumer and need help click here.
By submitting a contact request form or booking a meeting with our team, you agree to have read our privacy policy.
.svg)
.svg)
ZigZag Global
Winchester House,
19 Bedford Row,
London, WC1R 4EB
Map
