New Look and ZigZag introduce convenient drop-off kiosks at selected UK shops that offer.

“ZigZag hasallowed us to push the boundaries at developing our customer experience.”

Alex

=100%

visibility across eCommerce

+200%

returns savings  doubled

A label-in-the-box solution to put ECCO is in a “different world” with ZigZag

“We have a clear objective to use the return reasons data to help try to tackle this challenge.”

Lauren

+50%

are now paperless returns

22

International
markets

Customers have more choice and flexibility when returning through ZigZag’s sleek online portal.

“We felt our previous returns method was wasting time and resources for our staff and customers.”

Will

146%

Customers spend 146% of Store Credit

57%

of consumers accept a refund to store credit

SportsShoes switched from ReBOUND to reduce costs of returns & negativity on the customers team.

“The reporting is very helpful to us; it enables us to notice any anomalies with faulty items and sizing.”

Kate

24 Hrs

max wait for emails to be responded to

Instant

refund or replacements sent after drop-offs

New Look and ZigZag introduce convenient drop-off kiosks at selected UK shops.

“ZigZag has allowed us to push the boundaries at developing our customer experience.”

Rachel Troke
Senior Product Manager

≈100%

return reason visibility

+200%

in-store returns doubled

From a label-in-the-box to a customer-friendly digital portal, ECCO is in a “different world” with ZigZag.

“The reporting has helped Customer Care and Logistics move from being reactive and at the receiving end of issues, to being proactive.”

Dan Grunwerg
Ecommerce Director

+50%

are now paperless returns

22

International
markets

Customers have more choice and flexibility when returning through ZigZag’s sleek online portal.

"With ZigZag in the UK we now have 3 carriers and a range of return options from home collection to lockers, providing a much more convenient experience for our shoppers.”

Sophie Swift
Head of Delivery

Reduce

need for customer service contact

57%

of consumers surveyed are willing to accept store credit

SportsShoes switched from ReBOUND to reduce the costs of returns

“ZigZag has allowed us to provide customer friendly return processing times within in our warehouse.”

Sportsshoes.com
Logistics Manager

Quicker

refund and exchange times

Instant

refund or replacements sent after drop-offs

Success Stories

Delivering results for our clients

Become a customer

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Our clients

The net result?

Loyal shoppers, more profitable retailers, and
more sustainable retail.


We live for smarter returns: for retailers,
customers, and the planet. 

ZigZag. Smarter returns.

“ZigZag is so flexible. As a retailer, when you work with ZigZag you know you are getting a really supportive partner that will help you get to the goals you want to get to.”

Rachel Troke
Senior Product Manager

“ZigZag is so flexible. As a retailer, when you work with ZigZag you know you are getting a really supportive partner that will help you get to the goals you want to get to.”

Stuart Hill
Chief Operating Officer

“ZigZag has allowed us to provide customer friendly return processing times within in our warehouse.”

Sportsshoes.com

Logistics Manager

“The reporting has helped Customer Care and Logistics move from being reactive and at the receiving end of issues, to being proactive.”

Dan Grunwerg
Ecommerce Director

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