Download the UK Study
84% of UK shoppers check the returns policy before purchasing. These returns-savvy shoppers cost eCommerce retailers £7 billion yearly, and impact profit margins, resources, and carbon emissions.
Understanding customer attitudes and expectations is crucial. Our Retail Returns Study, based on a survey of over two thousand UK consumers, offers expert guidance on crafting customer-centric policies and embracing sustainability to minimise returns, boost profits, and foster loyalty.
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