About us

ZigZag is a market-leading global returns
solution provider.

Smarter returns: for retailers, customers,
and the planet.

We live for smarter returns  

ZigZag delivers the best technology and service to transform the returns experience globally. Our mission is to reduce the cost, waste and friction associated with returns, boost customer loyalty and make retailers more profitable and sustainable.

The net result? 

‍
Loyal shoppers, more profitable retailers and a more sustainable industry. We live for smarter returns. For retailers, customers, and the planet. ZigZag.

Smarter returns.

We are Returns  

We have a strong commitment to ensuring a great customer experience, while simultaneously improving profitability for our clients, accelerating turnaround times, promoting sustainability, and maintaining a truly global presence. These principles not only guide our actions but also inspire innovation, excellence, and trust in every aspect of our service.

Happy Customers

Increase Profits

Faster Returnarounds

Return Sustainably

Truly Global

Meet our Founder
Al Gerrie

We’re not revolutionising returns

We’ve already done that

For the last 8 years, since we introduced our award-winning digital returns solution, we’ve revolutionised returns. What we’re interested in is evolution, adaptation, and innovation.

The ZigZag team has clocked up over a thousand years in the industry. Not only that, we’ve actually worked in retail and logistics, so we truly understand the challenges e-commerce retailers face. We partner with retail brands that want to keep up with the ever-changing landscape and want to deliver a positive outcome for all stakeholders – including the planet.

We are
Returns

ZigZag is a dynamic and innovative player in the eCommerce industry, known for its remarkable contributions and accolades. With a proven track record of success, ZigZag has received prestigious awards, including the recent triumphs at the Euro eCommerce Awards, where we clinched the European Payment Solutions Technology Award and the European eCommerce Software of the Year Award.   

Our commitment to pushing the boundaries of returns solutions and software continues to set us apart, making ZigZag a trusted partner for businesses seeking excellence in the ever-evolving e-commerce landscape.

Our Product Book a Demo

A Global Blue
Company

ZigZag, now proudly owned by Global Blue, was founded in 2015 by industry visionary Al Gerrie. It is a leading SaaS platform that revolutionises the e-commerce returns experience for consumers and retailers worldwide. With a mission to optimise e-commerce growth, ZigZag's innovative technology simplifies returns, reduces costs, and offers a wide range of shipping options. Partnered with Global Blue, we are committed to shaping the future of retail with omnichannel solutions and exceptional customer experiences.

Visit Global Blue

Pioneering
Returns

ZigZag was founded

Our Company

The ZigZag team has been built to provide excellent service all round.

Global
Team

+160

dedicated employees worldwide

Our Founder

Al Gerrie

CEO & Founder

Al is a visionary leader who has a deep understanding of the industry, technology, and customer needs.

His strategic thinking, innovative spirit, and decision-making skills have been crucial to the success of ZigZag's growth.

Al leads by example, demonstrating that success comes from hard work and perseverance, and he's always inspired everyone with his strong sense of integrity and is committed to ethical business practices.

Our History
of Awards

UK eCommerce
Winner
2022

ZigZag secured its fourth and fifth awards of 2022 with a double salvo at the UK eCommerce Awards. ZigZag’s Co-Founder and CEO was handed two awards on stage for UK eCommerce Software or Extension of the Year and UK Payments Solutions Technology.

Euro eCommerce Winner
2022

ZigZag achieved a significant double win, earning both the European Payment Solutions Technology Award and the European eCommerce Software of the Year Award. These victories underscore our dedication to pioneering returns solutions.

DELIVER Winner
2022

ZigZag won the DELIVER 2022 Customer Experience Award, beating out a number of respected brands from across retail and logistics. ZigZag received the award for “providing it’s own end customers with a remarkably superior experience”.

eCommerce Winner
‍2021, 2020, 2019

The eCommerce Expo is one of the most respected events in the retail industry, playing host to 15,000 delegates across two days, with the awards ceremony attended by over 400 guests from leading online retailers.

CILT Winner
‍2021

The Best Supply Chain Innovation Award, sponsored by Clipper Logistics, honoured companies transforming supply chains. During the lockdown-driven eCommerce surge, ZigZag enhanced returns for retailers and customers.

World Post & Parcel Winner
‍2018

Judges were happy to award ZigZag for the E-Commerce Award sponsored by PostEurop, stating that “the issue of handling returns effectively is becoming increasingly important in the global e-commerce market."

Other Recogintion

FAQ's

Is the returns portal retailer branded?

We offer a branded returns portal providing a seamless extension from your website on any device type. Customer facing emails and SMS notifications can also be branded.

Do you offer labelless solutions, like a QR code?

Yes, however it depends on the carrier and the country. We have great paperless coverage across the UK and most of Europe, however in France, for example, we do not have labelless options, but we are working with one of our partners to release a solution in 2022. Around 70% of shoppers using our portal opt for a paperless returns option.

How can you support our CSR and sustainability strategy?

Our platform and service offer a number of sustainability benefits and initiatives. We can set you up with paperless returns, promote certain carrier services over others, consolidate returns in-country, and resale in local marketplaces. We also offer a take-back solution, as well as repair and recycling schemes.