Our platform
fits like a glove

or a shoe, or whatever business 

you’re in.

We’re not revolutionising returns

We've already
done that

See how it Works

Our Returns Portal blends cutting-edge technology with unparalleled service. With a state-of-the-art platform designed for seamless integration, coupled with the expertise of our dedicated ZigZag team, we've revolutionised the returns landscape, since we launched 8 years ago.

Our mission revolves around diminishing the cost, waste, and friction associated with returns, benefiting both you and your customers on a global scale.

Our commitment to innovation and sustainability has not only earned us accolades but also translated into tangible results for retailers. As part of the solution, our focus remains on harnessing loyal shoppers, boosting retailer profitability, and nurturing a sustainable future for all. 



Features

Paid Returns

Boost profitability by
charging for returns costs

Paperless Returns

Efficiency and sustainability combined

Live Exchanges

Exchanges instead of refunds
keep your customers happy

Return to Store

Drive footfall to your
physical stores

Reporting Hub

Gain valuable insights to
reduce your returns

Save the Sale

Save the Sale via a replacement or
a refund to gift card/store credit

Paid Returns

Boost profitability by
charging for returns costs

Paperless Returns

Efficiency and Sustainability Combined

Live Exchanges

Exchanges instead of refunds
keep your customers happy

Return to Store

Drive footfall to your
physical stores

Save the Sale

Save the Sale via a replacement or
a refund to gift card/store credit

Reporting Hub

Gain valuable insights to
reduce your returns

Do you want to know why we’re the market-leading solution in returns? Why ZigZag

Why ZigZag

Latest Customers

“ZigZag has allowed us to push the boundaries at developing our customer experience.”

Rachel Troke
Senior Product Manager

“With ZigZag in the UK we now have 3 carriers and a range of return options from home collection to lockers, providing a much more convenient experience for our shoppers.”

Sophie Swift

Head of Delivery

“ZigZag has allowed us to provide customer friendly return processing times within in our warehouse.”

Sportsshoes.com
Logistics Manager

“The reporting has helped Customer Care and Logistics move from being reactive and at the receiving end of issues, to being proactive.”

Dan Grunwerg
Ecommerce Director

ZigZag is easy

to integrate

1.

Call us for a demo to learn about our product

2.

Obtain API credentials from ZigZag, provide order data, and choose carriers

3.

Go Live! We will help you integrate ZigZag into your website every step of the way

FAQ's

How does your payment model look and how much does it cost?

We work a SaaS based model, where we charge an implementation fee, monthly subscription, and a transaction fee per return generated for which the cost is based on the number of annual returns for the business.

What does the implementation process look like & how involved is your team?

We can manage the integration for you and one of our Project Managers can build API’s. We have experienced tech and integrations teams on hand to guide you through the process seamlessly. Alternatively, we can give you access to our API and you can build it yourself. This really depends on what you want the portal to do and how you want it to look and feel but we can discuss this during the initial onboarding calls.

Do you continue to offer support after go-live?

All our customer and technical support is managed internally by ZigZag staff and nothing is managed by 3rd parties. One of our USP’s is that we built it, we maintain it, and we continue to enhance it, all inhouse. Along with this, you will have a dedicated Account Director that will work with you when you’re live to monitor your returns and offer advice on how to improve your returns rate through implementing additional features such as paid returns, live exchanges, refund to store credit, and more.

Book Demo

Get a free
consultation
Get a live demo of
our product
Discuss our full range
of implementation solutions
Jason Taylor
Commercial Director

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