The returns solution available for retailers using SEUR
ZigZag Global is now able to offer its retailers operating in Spain the chance to utilise SEUR for its returns.
The returns solution available for retailers using SEUR
ZigZag Global is now able to offer its retailers operating in Spain the chance to utilise SEUR for its returns.
In this article, we’re going to go over what type of company Celeritas is, which services it provides, how it works with ZigZag, the market we offer it in, and how that benefits you as a retailer.
About SEUR: a respected Spanish carrier service
SEUR is one of Spain’s long-established parcel and logistics companies and a major player in the Spanish e-commerce delivery ecosystem. Founded over 80 years ago, SEUR has grown into a market leader in express transport, domestic and international parcel delivery, and integrated logistics solutions for businesses of all sizes – from small online shops to large multinationals – both within Spain and across Europe. It also operates as part of the wider DPDgroup/La Poste Group network, which gives it access to extensive international coverage alongside brands like DPD and Chronopost.
SEUR’s service portfolio spans the full range of logistics needs for e-commerce sellers and commercial clients. Its core offerings include standard and priority parcel delivery services (such as next-day and timed delivery options), a wide network of Pickup & Delivery (PUDO) points for customer convenience, urgent same-day delivery solutions, and B2B transport services tailored for business logistics requirements. It also provides fulfilment services – including warehousing, picking and packing, and integrated supply chain management – under its Fulfillment by SEUR division, giving merchants a single partner for end-to-end order handling.
In addition to parcel transport, SEUR offers value-added services such as Predict (interactive delivery scheduling) and express Now delivery services in select urban areas, catering to rising consumer expectations for flexibility and speed. Sustainability has also become part of SEUR’s strategy: the company has introduced low-emission and electric delivery vehicles, urban logistics solutions, and expanded its pickup network to reduce last-mile carbon footprints, aligning with broader industry trends toward greener logistics practices.
While SEUR is widely used across Spain and by many online retailers for both domestic and cross-border shipments, it also attracts mixed customer reviews regarding delivery performance and service quality in some markets.
Overall, SEUR remains a key infrastructure component of Spain’s e-commerce logistics landscape, combining traditional courier expertise with digital tools and sustainability ambitions to meet evolving market demands.
Why ZigZag is the Ideal Returns Partner for retailers using SEUR
ZigZag is the world's most connected post-purchase and returns network, helping merchants automate, optimise, and offset the cost of their returns.
By connecting you to over 1,500 carrier services across more than 170 countries, our platform helps you ensure your customers have a smooth, convenient, and cost-effective returns experience.
See first-hand how the returns portal, carrier selection, and tracking features all come together: 👇
A Truly Global Returns Network
ZigZag's carrier network is one of the widest in the industry.
With over 1,500 carrier services spanning more than 170 countries, you’ll gain access to a massive range of drop-off, collection, locker, and in-store return options, all managed from a single platform.
ZigZag's returns portal supports multiple currencies and languages, meaning international shoppers get a localised experience no matter where they are.
In-store returns are a growing part of the picture, too.
ZigZag offers Return to Store functionality that integrates physical shop locations directly into the returns portal.
Your shoppers will see their nearest store on an interactive map alongside Post Offices and parcel lockers.
💡 Retailers like New Look have introduced self-service drop-off kiosks in selected UK stores, and many brands have found that offering free in-store returns while charging for online returns can double the number of items brought back to stores.
We’ve seen that this is not only reducing shipping costs but also driving footfall at the same time.
Easy integration
We work closely with some of the best software solutions in the industry to create a holistic post-purchase experience for your customers. We can work with pretty much anyone.
With automated event triggers, your operations become quicker, more intelligent, and seamlessly aligned. The result? A nimbler team, clearer decisions, and a business that runs like clockwork.
How we have improved the logistics networks of retailers around the world
ZigZag has helped some of the UK's best-known retailers transform their returns operations.
Here are a few examples that highlight different benefits.
Competitive Carrier Rates
One of the biggest advantages of working with ZigZag is the carrier rates the platform can offer.
Because ZigZag manages the returns of so many enterprise retailers, the volume it generates lets us get competitive pricing from carriers like SEUR.
These savings are passed on to you.
We know that, for retailers like you, the cost of returns is one of the largest drains on margin, which is why finding ways to bring those costs down makes a real difference to the bottom line.
But this is not just a theory.
Boden, the well-known British clothing brand, already had strong direct carrier contracts thanks to their own volume and reputation.
Even so, ZigZag was still able to grow its carrier network and deliver savings north of over half a million pounds in just the first year.
Boden’s Head of Logistics Colin Dawes stated, “One of the reasons we switched to ZigZag as our returns provider was to make savings across our supply chain. As a prominent British retailer, we have strong relationships with a number of carriers across the UK, but we were able to take advantage of ZigZag’s international carriage rates.
“In the first year of working with ZigZag, we have saved hundreds of thousands of pounds already by moving from our old returns provider’s rates to ZigZag’s more competitive fees.”
In markets where Boden did not have existing relationships, ZigZag filled the gap with strong options and real depth of coverage.
Within three days, Boden was set up with one of ZigZag's US partners at half the price of what their previous returns solution had quoted.
In-store returns done right
New Look partnered with ZigZag to tackle high returns costs and a lack of insight into why customers were sending items back.
By introducing free in-store returns alongside a small charge of £2.50 for online returns, New Look doubled in-store return volumes.
The retailer also saw a 20% drop in return status queries once improved tracking went live, and their TrustPilot score rose from 4.3 out of 5 to 4.7 out of 5.
ZigZag's network delivered better rates than Corston could negotiate on its own, and the platform's expertise in customs handling took a complicated, manual process and made it manageable.
Book a demo with ZigZag
SEUR Services with ZigZag
Through ZigZag, retailers can access SEUR’s extensive PUDO network across Spain which also features lockers, as well as its home collection service.
Here is what the service includes and why it matters.
Drop-off to Parcel Shop or Convenience Store
SEUR’s Returns PUDO service gives customers the option to drop off their return at one of up to 10,000 locations across Great Britain when using a printed label.
For shoppers, this is one of the most popular ways to return a parcel.
Rather than waiting at home for a collection, they can drop off their return while running other errands: on the way to work, during a lunch break, or while doing the weekly shop.
The sheer number of locations means most customers will have a drop-off point close to home or on their regular routes.
Lockers
Another drop-off option offered by SEUR through ZigZag.
Lockers are another easy way to make a return. All you need is a QR code, and you can head down to a local locker, often near train stations, large supermarkets, or in town centres. They are completely self-serve and used by around a quarter of shoppers for their returns now.
There was a 35% increase in use of lockers in peak season 25/26 compared to the same period the year before in the UK. Booming in many markets; greener because of centralised collection and ideal for scale.
Home collection returns
Spanish consumers can have their returns collected right from their doorstep through SEUR’s Returns Collection service.
Home collection has become increasingly popular amongst consumers that have shifted towards a more WFH life since the pandemic.
It is also a disability-friendly option for customers with mobility issues or a need to stay home. And critical for large orders that might require large amounts of van space or for nervous customers with high-value items.
The convenient returns option is rarely offered for free by retailers.
However, with home collection now the UK’s favourite option, and its adoption growing year on year, that isn’t stopping them going for it! About 46% of the UK’s top 100 retailers now offer the service.
What Markets Can You Get Returns Back from Through SEUR and ZigZag
Spain (Domestic)
Spain’s e-commerce and retail market sits today as one of Europe’s mature, fast-growing digital economies, important regionally though not as large as Germany, the UK or France. Overall online retail sales in Spain recently crossed €110–€120 billion, registering double-digit growth and hitting record levels, with consumers spending an average of over €3,700 per person annually on online purchases. This reflects strong digital adoption and the increasing role of e-commerce in everyday life, even as physical retail remains significant in total sales.
Internet connectivity in Spain is very high, with around 97% of the working-age population online and 70% making purchases online, placing it near the European average for digital engagement. Mobile shopping continues to rise, and omnichannel behaviours, where consumers research online and purchase in stores or vice-versa, are a key part of how Spaniards shop today. Price sensitivity and free delivery remain strong drivers of consumer choice, and trust in clear return policies and reliable service are key determinants of repeat purchases.
Consumer return habits in Spain reflect a typical European pattern: returns are regular but often kept under competitive control through clear policies and easy processes that encourage repeat business. Figures cited in some industry research have shown return rates can be relatively high (for example up to around 40% in certain categories), underlining the importance of efficient reverse logistics for online retailers.
On the retail side, Spain’s e-commerce landscape mixes strong local players with major global platforms. Amazon remains the dominant online marketplace in Spain, accounting for a substantial share of total online sales. Local omnichannel powerhouses such as El Corte Inglés and the Inditex portfolio (including Zara, Bershka and Massimo Dutti) also play pivotal roles in both online and offline retail. Other global marketplaces like AliExpress and fast-fashion disruptors such as Shein have significant followings, especially among price-sensitive shoppers, while category specialists like MediaMarkt and Carrefour contribute to diverse online retail options.
Sustainability is increasingly on the agenda for Spanish consumers and retailers alike. A growing proportion of shoppers express willingness to pay a premium for greener products and sustainable practices, and many brands incorporate eco-friendly packaging and carbon-reduction initiatives to meet these expectations. While not universally mainstream, sustainability is a differentiator for branding and loyalty among digital shoppers, particularly younger cohorts.
In the logistics sector, Spain benefits from a robust and competitive landscape that supports e-commerce growth. Major traditional and international carriers (Correos Express, SEUR, MRW, DHL and XPO Logistics) operate extensive networks for last-mile delivery, express services and warehousing. Additionally, companies like GLS have been expanding parcel locker and pickup-point networks to cater to consumer preferences for flexible delivery options. Spain’s strategic geographic position and strong logistics infrastructure have made the sector a significant contributor to GDP and employment, with more than a million jobs tied to logistics and well-developed warehousing and transport networks supporting both domestic and cross-border e-commerce.
Spain to EU and EU to Spain
Through SEUR, ZigZag can help Spanish retailers with their EU returns and European retailers get their goods back from Spain.
We also have a warehouse perfectly situated to make this process even smoother.
ZigZag Global's Returns Hub is a strategically located facility in Germany designed to manage and optimise the returns process for merchants with international operations.
Here’s what you can expect:
Validation & Grading: You’ll be able to confirm the return item faster at the early stage of the logistics process, check the condition and optimise the consolidation.
Consolidation & Over-labelling: Your brand can offset the cost of returns with competitive rates for parcel logistics and/or apply new labels for redirection.
Unintended Returns Processing: Handle undeliverable items returned as incorrect or unsuccessful deliveries with complete visibility of the return journey for each consumer.
Reporting & Customs Clearance: Ensure proper documentation for international and cross-border returns.
💡 ZigZag’s warehouse has received approval from the German authorities for simplified customs clearance for same-day processing.
ZigZag opens a Spanish office to connect with local retailers
Eduardo Montes, Country Manager of ZigZag Spain
"Spain is a market in the midst of a transformation. E-commerce is growing unstoppably, but with it, returns are also increasing, exceeding €13.3 billion this year. For many retailers, these figures are a cause for concern; for us, they represent the opposite: an opportunity.
With ZigZag's new office in Spain, we are better positioned to understand the nuances of the market. ZigZag can help retailers master a process that many see as a challenge, but which can create a real competitive advantage.
After cost, convenience is the most valued factor for Spanish consumers in the returns process. That's why we offer integrated returns across all methods—in-store, locker, convenience store, post office, and home collection – along with digital labels, guaranteeing a flexible, efficient experience tailored to each customer's preferences."
Discover how Spanish shoppers are reshaping the returns landscape and what retailers must do to protect margins and customer loyalty
Online returns in Spain have never been more critical – or costly. As ecommerce continues to expand, a small group of “serial” and “slow” returners are driving almost half of all non-food returns, placing increasing pressure on profitability and logistics.
The ZigZag Spain Returns Benchmark 2025 report reveals how shifting consumer behaviours, cross-border habits, and refund expectations are transforming the economics of online retail. Based on exclusive research with Retail Economics, it explores the true cost of returns, identifies key returner cohorts, and outlines data-led strategies to help retailers balance convenience, cost, and sustainability.
Download it here >>
Does SEUR Offer Paperless Returns
Yes, SEUR offers paperless returns through ZigZag, with around 9,500 paperless drop-off locations available through its extensive PUDO network including lockers.
What Are Paperless Returns?
Paperless returns, sometimes called label-free or label-less returns, allow customers to process a return without needing to print a physical label.
Instead of sticking a paper label onto the parcel, the customer receives a QR code or barcode on their phone after completing the return through the retailer's online portal.
Why Customers Want Paperless Returns
The shift towards paperless is being driven by a simple reality: most people do not have a printer at home anymore.
Even those who do often find them out of ink, jammed, or buried in a cupboard.
Asking customers to print a label adds friction to the returns process, and friction leads to frustration.
Paperless returns remove that barrier entirely.
Customers can initiate and complete a return using nothing more than their smartphone.
It is faster, simpler, and more convenient, which is exactly what today's online shoppers expect.
Why Retailers Should Want Paperless Returns
Beyond keeping customers happy, paperless returns offer real benefits for retailers.
Swapping a big sheet of paper for a small label from a parcel shop means less paper waste, which supports sustainability goals and resonates with environmentally conscious consumers.
It also reduces the risk of lost or damaged labels, a common cause of failed returns and customer service enquiries.
From an operational standpoint, paperless returns integrate with digital tracking.
Every scan of a QR code creates a data point, which will provide you with full visibility of where a return is in the process.
How ECCO Transformed Its Returns with Paperless
ECCO, the Danish footwear brand, is a great example of what a move to paperless can achieve.
Before working with ZigZag, ECCO relied on a label-in-the-box system that gave both customers and staff zero visibility on returns.
Customers frequently lost their labels, did not trust the process, and could not track their return, leading to a high volume of customer care contacts.
After switching to ZigZag's digital returns portal, ECCO moved from that old paper-based approach to a system where roughly 50% of all returns are now paperless.
The brand also achieved 100% visibility across its ecommerce returns (up from zero), doubled its returns savings, and significantly reduced customer care contacts.
The Importance of Having Plenty of Carriers for Returns
Relying on a single carrier for your returns might seem simpler, but it comes with real risks.
Having access to a wide range of carriers through a platform like ZigZag protects your business and keeps your customers happy in several important ways.
Protection Against Delays and Disruptions
Carriers can be hit by all sorts of disruptions, from strikes and staffing shortages to severe weather and peak season overload.
Royal Mail experienced multiple rounds of strike action in 2022.
GXO Logistics saw industrial action in 2024. During COVID, different carrier workforces were affected at different times, with one team out while another was still operating normally.
When you have multiple carriers available, you are not left scrambling if one is temporarily out of action.
ZigZag's platform allows retailers to switch carriers quickly, sometimes within 24 hours, so disruptions do not have to mean delays for your customers.
Choice and Flexibility for Customers
No two shoppers return items the same way. Some prefer dropping off at a local Post Office. Others want a parcel locker they can access at any time of day.
Some need home collection because they have mobility challenges or simply work from home.
By offering a range of carriers and return methods, you meet your customers where they are rather than forcing them into a one-size-fits-all process.
ZigZag's research shows that home collection adoption grew by 77% during peak 2023 to 2024, while locker usage grew by 68% over the same period.
The message is clear: shoppers want options.
Protection Against Carriers Going Out of Business
Carrier businesses can and do go into administration or face sudden operational failures.
Boden experienced this firsthand when their US returns partner, Pitney Bowes, was suddenly unable to continue operating on the very day Boden switched to ZigZag.
Thanks to ZigZag's deep carrier network, Boden was set up with a new US partner within three days, at half the cost.
Having a returns platform with access to over 1,500 carrier services means your business is never left without a backup plan.
If one carrier can no longer serve you, there are ready-made alternatives already integrated into the system.
Getting started with SEUR returns through ZigZag is straightforward.
ZigZag's implementation process is designed to be fast and low-effort on the retailer side.
Once you are live, you will have access to SEUR service across Spain alongside ZigZag's full suite of returns management tools, including the customisable returns portal, advanced analytics and reporting, paperless options, and the ability to offer paid returns, exchanges, or store credit.
With SEUR’s extensive drop-off network, combined with ZigZag's intelligent routing, competitive carrier rates, and deep returns data, you are well placed to offer your UK customers a returns experience that builds loyalty and protects your margins.
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