ZigZag partners with Vinted Go to meet rising demand for locker returns

ZigZag, the world’s most connected post-purchase and returns network, today announces a strategic partnership with Vinted Go, the dedicated logistics branch of Vinted Group. With Vinted Go now live in its carrier library, ZigZag is expanding its European footprint and enabling retail clients to offer shoppers immediate access to more than 14,000 out-of-home (OOH) drop-off points across France, the Netherlands, Belgium, Spain, and Portugal - helping drive increased Vinted Go usage through the ZigZag platform.

The partnership comes as ZigZag data reveals retailers on its platform saw a 35% increase in locker-based return drop-offs during peak season, highlighting growing consumer demand for out-of-home returns.

Expanding ZigZag’s European Network

Partnering with Vinted Go will bolster ZigZag’s "Out-of-Home" (OOH) capabilities, directly addressing the growing consumer demand for convenient parcel lockers and PUDO (Pick Up Drop Off) shops. With Vinted Go’s network - originally built to support the high-volume C2C marketplace - ZigZag can now offer its retailers a proven cost-efficient returns channel that lowers logistics costs while increasing customer convenience.

Consumers increasingly prefer OOH return options such as parcel lockers and parcel shops because they offer greater convenience, extended availability and minimal interaction or queueing.

Gavin Sarjeant, Head of Network Development at ZigZag, stated: “Vinted Go is an ideal option for our retailers. As more and more retailers start charging for returns, consumers will expect more from the experience. That means hassle-free, local options that they can use on the way to the shops, work or school. By connecting retailers to Vinted Go’s extensive parcel locker and parcel shop network, we can offer more convenient return options that meet the expectations of modern consumers and help retailers operate more efficiently.”

As OOH solutions rise in popularity, retailers must provide more flexible, customer-friendly return channels.

Nerijus Mazėtis, Director of Product at Vinted Go, said, “We are delighted to partner with ZigZag to open up Vinted Go’s out-of-home network of parcel lockers and parcel shops to retailers using the ZigZag platform. We share a strong commitment to reducing the impact of logistics, and this partnership enables fast and cost-efficient returns across our network. The ZigZag team has been great to work with, and the integration has been seamless.”

About ZigZag

ZigZag is a software solution to help eCommerce retailers manage returns domestically and globally. The ZigZag platform connects major retailers to a global network of over 200 warehouses and 1,500+ carrier services in over 170+ countries.

ZigZag delivers best-in-class technology and service to transform the post-purchase and returns experience globally. ZigZag’s mission is to reduce cost and waste, increase customer loyalty, and enable our clients to be more profitable and sustainable.  

ZigZag has continually been awarded for its innovation and data, winning 30 awards since its conception in 2015, including Tech Innovator of the Year at the prestigious Drapers Awards 2023, three more awards across 2024, and two in 2025.

Learn more about ZigZag at https://www.zigzag.global/

About Vinted Go

Vinted Go was launched in 2022, focusing on developing products and solutions for more seamless shipping and delivery across Europe. Vinted Go now counts over 14 000 points across Europe, facilitating the distribution of millions of parcels each year. Vinted Go is part of Vinted Group.

Learn more about Vinted Go at https://logistics.vintedgo.com/

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