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Book a chat with
our expert Jason
our expert Jason
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Urheberrechte © 2023 ZigZag Weltweit. Alle Rechte vorbehalten.
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Urheberrechte © 2023 ZigZag Weltweit. Alle Rechte vorbehalten.
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Die Rücksendeplattform von ZigZag ermöglichte die Einführung innovativer Rückgabe-Kioske in ausgewählten New Look-Geschäften im August 2023. Diese Kioske bieten eine kostenlose und bequeme Rückgabeoption, reduzieren die Bearbeitungszeit für das Personal im Geschäft und verbessern die Datenerfassung. Kunden können Artikel leicht zurückgeben, indem sie „Rückgabe im Geschäft“ auswählen, einen QR-Code erhalten und ihr Paket ohne Drucker abgeben.
We tailor the criteria to meet each retailer's needs so that parcels arrive quickly at their designated locations or at lower cost.
Automated workflow operations at ZigZag's Returns Hub expedite processes to deliver quicker information about the returns to the retailers.
The pre-negotiated competitive carrier rates by ZigZag cut the cost of returns.
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Im Februar 2023 führte New Look kostenpflichtige Rücksendungen ein, um mit steigenden Kosten für die Rückwärtslogistik umzugehen. Trotz anfänglicher Bedenken war das Kundenfeedback positiv.
Reduce the drain on your business resources and enhance customer satisfaction by enabling quicker initiation of the refund or exchange process with validation at ZigZag’s Returns Hub.
Ensure the safety of your business operations with early visibility on return items to mitigate fraudulent activities.
Verbesserte Verfolgungsfähigkeiten führten zu einer 20%igen Reduzierung von „Wo ist meine Rücksendung?“-Anfragen. Kunden erhalten jetzt Bestätigungs-E-Mails in verschiedenen Phasen des Rücksendeprozesses, was die Transparenz erhöht und die Notwendigkeit von Anfragen reduziert.New Looks Trustpilot-Bewertung stieg von 4.3 auf 4.7, was die verbesserte Kundenzufriedenheit widerspiegelt. Dieser Anstieg erfolgte gleichzeitig mit der Einführung von kostenpflichtigen Rücksendungen durch NL.
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Five reasons to choose
Over 220 localised warehouses to extend the validation, grading, and consolidation operations worldwide.
- UK & Ireland
- Europe
- Americas
- Oceania
- Asia
- Middle East
- Rest of the World
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Un-intended returns is delivery back to the sender without being expected or not in accordance with standard return procedures (for example the last mile carrier failed to deliver the parcel to the customer because of wrong address).
Validation is the process of verifying whether the item being returned matches the data provided by the customer (for instance, whether there is a t-shirt in the box or a brick). The validation process may be confined to tag confirmation, which can involve checking the product reference on the package or an additional label. For certain luxury items, there are systems in place to read electronic tags on the items to also validate authenticity.
Grading is usually the next step after validation. It assesses the condition of the returned item and serves as a quality label according to pre-defined criteria. Grading helps decide the most cost-effective and responsible next step: restock, refurbish, resell at a discount, recycle, etc. Additionally, returns with varying grades may involve different routes as subsequent legs of the journey.
With prompt validation as soon as the parcel arrives at the receiving warehouse of ZigZag, the retailer will have peace of mind regarding what will be delivered a few days later to his warehouse.
"Where is my refund?" ranks among the top three inquiries in customer support. Since the items being returned are verified at an earlier stage in the parcel's journey, the time needed to initiate the subsequent actions for refunds or exchanges is reduced.
Incorporating validation into the operations of the receiving warehouse means that returns do not need to be dispatched immediately on the next truck for the remainder of their journey. The retailer will have item-level visibility to facilitate processing of the next steps. This provides the opportunity to optimise the palletising during consolidation, select a different carrier service, and always achieve a full load of returns.
With grading, the retailer is able to specify various destination warehouses and receive the goods for quicker back-to-shelf processing.
The pre-sorting as result of the grading also is optimising the operations and the workload at the retailer's warehouse.
Optimised truck loading with full pallets, arranging destinations according to the quality of the items, addresses sustainability and circular economy goals.
ZigZag c/o Global Blue
Winchester House,
52 Grosvenor Gardens, London,
SW1W 0AU
United Kingdom
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