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Drapers Awards
Tech Innovator
of the Year
of the Year
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ZigZag delivers the best technology and service to transform the returns experience globally. Our mission is to reduce the cost, waste and friction associated with returns, boost customer loyalty and make retailers more profitable and sustainable.
The net result?
Loyal shoppers, more profitable retailers and a more sustainable industry. We live for smarter returns. For retailers, customers and the planet.
ZigZag. Smarter returns.
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We have a strong commitment to ensuring a great customer experience, while simultaneously improving profitability for our clients, accelerating turnaround times, promoting sustainability, and maintaining a truly global presence. These principles not only guide our actions but also inspire innovation, excellence, and trust in every aspect of our service.
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For the last 8 years, since we introduced our award winning digital returns solution, we’ve revolutionised returns. What we’re interested in is evolution, adaptation and what comes next.
The ZigZag team has clocked up over a thousand years in the industry. Not only that, we’ve actually worked in retail and logistics, so we truly understand the challenges e-commerce retailers face. We partner with retail brands that want to keep up with the ever-changing landscape and want to deliver a positive outcome for all stakeholders – including the planet.
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ZigZag is a dynamic and innovative player in the eCommerce industry, known for its remarkable contributions and accolades. With a proven track record of success, ZigZag has received prestigious awards, including the recent triumphs at the Euro eCommerce Awards, where we clinched the European Payment Solutions Technology Award and the European eCommerce Software of the Year Award.
Our commitment to pushing the boundaries of payment solutions and software continues to set us apart, making ZigZag a trusted partner for businesses seeking excellence in the ever-evolving eCommerce landscape.
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Al is a visionary leader who has a deep understanding of the industry, technology and customer needs.
His strategic thinking, innovative spirit, and decision-making skills have been crucial to the success of Zigzag's growth.
Al leads by example, demonstrating that success comes from hard work and perseverance, and he's always inspired everyone with his strong sense of integrity and is committed to ethical business practices.
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ZigZag delivers the best technology and service to transform the returns experience globally. Our mission is to reduce the cost, waste and friction associated with returns, boost customer loyalty and make retailers more profitable and sustainable.
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35 Million pieces of paper eliminated in the last year
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100% of goods returned, resold or recycled
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70% of consumers on ZigZag’s platform choose a paperless option
Need a quick answer.
Read our FAQ’s and find out more.
We offer a branded returns portal providing a seamless extension from your website on any device type. Customer facing emails and SMS notifications can also be branded.
Yes, however it depends on the carrier and the country. We have great paperless coverage across the UK and most of Europe, however in France, for example, we do not have labelless options, but we are working with one of our partners to release a solution in 2022. Around 70% of shoppers using our portal opt for a paperless returns option.
Our platform and service offer a number of sustainability benefits and initiatives. We can set you up with paperless returns, promote certain carrier services over others, consolidate returns in-country, and resale in local marketplaces. We also offer a take-back solution, as well as repair and recycling schemes.
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