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Return to Store

Drive footfall to your stores

Drive footfall to your physical stores with ZigZag’s
Return to Store.

See how it works
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Provide flexibilty to
your business

65% of customers would head to the retailer’s store for a free refund, rather than pay online

Customers prefer to
return in-store

UK shoppers favourite return is still via the Post Office, return to store is quickly catching up.

Increase footfall
to stores

Doubled your in-store returns by charging for online returns and keeping in-store returns free

See how it works

Here's how it Zigzags!

Simple Returns Process

Customers whizz through the normal process of returning their items through ZigZag’s award-winning portal, selecting their returning items, reason for return, and refund method. Once they reach the return method and carrier page, consumers will get the option to return in-store.

Returns Portal

Interactive Store
Locator Maps

Retailers with a selection of stores can have them show up on an interactive map as drop-off options, much like how the portal showcases Post Offices or lockers in your local area. Pop-ups with information on the store’s address, opening times, and accessibility can be added to improve the customer experience.

Seamless Returns with
Custom Branding

The entire process is branded with the retailer's logo and colour palette to provide a seamless experience for the customer.

Cost-Effective
Customer Choices

You can also incentivise your customers to opt for a store return by offering it as a free option, whereas home collection or a different carrier drop-off may have a small fee attached to the service. Our research shows just 14% of shoppers would opt for a paid online return over a free in-store drop-off.

Paid Returns

In-store drop-off kiosk

How you collect the in-store returns is completely up to you. You can either set up a colleague manned station to receive returns or explore the different styles of drop-off kiosks ZigZag offers. New Look delighted its customers with the rollout of hassle-free kiosks in 2023, you can read about it below.

View New Look Case Study

Why companies are considering
Return to Store

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Increased Flexibility

If your logistics network is suffering from delays or workforce strikes, having a Return to Store option is a fantastic failsafe. The less you rely on a singular method of getting returns back, the less likely your customers are to suffer delays to their refunds, ultimately leading to less customer complaints and happier customers.

Drive Footfall to
your Store

Ecommerce is fantastic. It’s convenient for shoppers, lower cost to operate, and great at better understanding your customers. But nothing quite makes customers fall in love with a brand as well as a physical store.

A Chance for Upsell
and Exchanges

By driving customers to your store with a Return to Store option, you gain the opportunity to upsell and exchange simply. Customers walking through your store to exchange are likely to spot something else they might want to try.

Appeal to More of
your Customers

Consumers want choice. No two shoppers have the same demands, nor do they even have consistent demands week to week. It can change on whether they are commuting that week or working from home or have the kids with them etc.

Improve Data Collection

For most retailers, collecting the accurate and complete data for why products are being returned can be a challenge. Colleagues can often be rushed off their feet in stores whereas customers may not want to talk in-depth to a stranger about their sizing issues.

Increased Flexibility

If your logistics network is suffering from delays or workforce strikes, having a Return to Store option is a fantastic failsafe. The less you rely on a singular method of getting returns back, the less likely your customers are to suffer delays to their refunds, ultimately leading to less customer complaints and happier customers.

Drive Footfall to
your Store

Ecommerce is fantastic. It’s convenient for shoppers, lower cost to operate, and great at better understanding your customers. But nothing quite makes customers fall in love with a brand as well as a physical store.

A Chance for Upsell
and Exchanges

By driving customers to your store with a Return to Store option, you gain the opportunity to upsell and exchange simply. Customers walking through your store to exchange are likely to spot something else they might want to try.

Appeal to More of
your Customers

Consumers want choice. No two shoppers have the same demands, nor do they even have consistent demands week to week. It can change on whether they are commuting that week or working from home or have the kids with them etc.

Improve Data Collection

For most retailers, collecting the accurate and complete data for why products are being returned can be a challenge. Colleagues can often be rushed off their feet in stores whereas customers may not want to talk in-depth to a stranger about their sizing issues.

ZigZags Paid Returns Key Features

Simple Returns
Process

Interactive Store
Locator Maps

Seamless Returns with Custom Branding

Cost-Effective
Customer Choices

Flexible In-Store
Return Collections

Measure & Report your Paid Returns

A smooth transition to Paid Returns

It can be scary switching to paid returns. No matter how much you plan and how small the fee is going to be, you can’t perfectly predict how customers will react. So, why not offer free in-store returns whilst you rollout paid returns online. That way price sensitive customers still have a viable option.New Look tried this approach to great effect; the retailer’s Trustpilot score even improved as a result, despite the paid returns introduction.

Paid Returns

FAQ’s

Need a quick answer.
Read our FAQ’s and find out more.

Do you support Return to Store?

Yes! We can add this as bespoke functionality depending on the required customer journey and the number of retail stores that need to be supported.

Can you show my retail stores on a map as additional places they can drop off their returns?

Yes! We can add this as bespoke functionality depending on the required customer journey and the number of retail stores that need to be supported.

Can the retailer see additional information about the store on the interactive map?

Yes! We can add this as bespoke functionality depending on the required customer journey and the number of retail stores that need to be supported.