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Are you a merchant looking for a suitable Shopify returns management app to optimise your returns process, save on returns, and offer multiple returns options (e.g., return to store credit)?
The returns platform you choose can be the reason why shoppers decide to come back to your online store or never come back.
We evaluated 30+ Shopify returns platforms, sifted through reviews on Shopify, and talked to e-commerce leaders to create a list of the eight best Shopify returns platforms in 2025.
In this guide, we will cover each return solution’s features, pricing, pros/cons, and use cases to help you make a more informed decision.
Before we start, let’s go over the factors to consider when evaluating Shopify returns platforms. ⤵️
When evaluating the Shopify returns apps to create this in-depth buyer guide, we looked at the following criteria:
Lastly, we looked at the return solutions’ reviews by merchants on Shopify so we could provide an unbiased perspective on their pros and cons.
Let’s now go over the best returns platforms that meet this criteria:
The best returns management platforms for Shopify out of all the apps we reviewed are ZigZag Global, Loop Returns, and ReturnGO with their:
ZigZag offers the best Shopify returns management app for merchants looking to:
Note: Although ZigZag Global is our returns software, we aim to provide an unbiased and objective perspective on why our platform is the best Shopify returns management app in 2025.
As our consumer research found that 53% of shoppers avoid purchases due to unfavourable return policies, our returns platform has been helping retailers on Shopify to automate their returns process and offer multiple return options.
Let’s go over the features👇that make ZigZag Global’s Shopify returns portal competitive with other alternatives.
Our returns platform can be set up on Shopify with as little effort as one click to offer hassle-free returns to your shoppers.
Here are the features that retailers love most about our returns solution:
ZigZag’s Shopify returns portal can be customised to reflect your brand’s image and allows you to set up your own custom return rules.
You can adapt returns solutions (such as a gift card, exchange, or cash refund) depending on the consumers's reason for returning (such as faulty, doesn’t fit, or unsuitable).
Apart from that, it is also possible to set up customised notifications to keep customers informed on the returns process.
You can build and send out on-brand emails that keep your customers up-to-date with their returns.
The goal of our software is not only to manage your returns, but to help you save time, money, and to improve your consumer loyalty.
This is why our returns platform offers the following returns options for your Shopify customers:
In-store returns are when shoppers return the product to your store directly, instead of paying for a paid return online.
Implementing free in-store returns can help your online store slash shipping costs, boost foot traffic to your physical store, and give customers more ways to get a refund.
Return to store credit is when customers get a refund in the form of a gift card from your brand, instead of a monetary refund.
You can add this return option to your returns portal to keep the sale and allow your shoppers to continue shopping on your website.
Paid returns are when you ask your consumers to pay a small fee to return their product.
Our research found that 48% of consumers are happy paying for returns and that there’s a 32% rise in paid returns since last year.
Even though some Shopify merchants are hesitant to charge their customers for returns, paid returns have gained traction and are now considered more acceptable than they were in the past.
Here are a few reasons why we have been recommending our retailers to offer paid returns:
💡 Recently, we wrote an article on how merchants can deal with wardrobing and staging, as we went over that paid returns are the solution to wardrobing.
ZigZag’s Shopify app facilitates seamless international returns in 170+ countries of origin by connecting you with 1,500+ global carriers.
Our international returns portal accepts multiple currencies and provides different language settings for worldwide shoppers of your store.
ZigZag’s Shopify pricing is based on returns per month as well as the level of automations and customisation you’d require.
Our platform has 3 pricing tiers for Shopify retailers:
💡 All of our Shopify pricing plans except the Enterprise plan come with a 14-day free trial.
Note: If your plan exceeds the returns limit, you’ll be charged $0.20 for each additional return.
✅ 1,500+ global carriers to manage domestic and international returns.
✅ One-click Shopify integration.
✅ A variety of returning options, such as paid returns, return to store, and return to gift card.
✅ Auto-generated Evri, Collect+ and USPS return labels.
✅ Customisable returns portal that lets you add custom return windows and rules.
❌ Shipping back from the EU can take some time.
❌ Some users note that some of the carriers can be slower than others.
Loop Returns is a 3PL returns management solution that lets you set up an automated returns platform to offer stress-free returns to shoppers.
The platform helps you improve your customer's lifetime value and save more sales by setting up product exchanges with bonus credit.
Loop Returns offers a free plan for their Shopify returns management solution that lets you get access to paid returns and the tool’s basic features.
If you want to get access to the platform’s more advanced features, you’d need to be on one of their 2 paid plans:
✅ Good negotiated label rates so you can save on every return.
✅ Fraud prevention features to prevent wardrobing and staging.
✅ ‘’Shop Now’’ functionality to let consumers check out products when exchanging.
❌ The set-up of the software can take a while, similar to Narvar.
❌ The pricing model has been reported to penalise companies for exceeding the returns limit with high charges.
ReturnGO offers a customisable Shopify returns management platform that is exchange-first to help you maximise your customer lifetime value.
The platform lets you provide your shoppers with one-click exchanges via the tool’s AI-powered returns portal.
ReturnGO’s Shopify solution bases its pricing on a tiered pricing structure that includes features and an annual returns allowance.
The platform offers 4 tiers:
✅ Refunds, gift cards, and store credit returns options.
✅ Customisable returns portal with up to 5 languages.
✅ Advanced returns management automations.
❌ $1.25 per extra return, unlike alternatives to ReturnGO that offer returns outside of the allocated ones for $0.20.
❌ There are some reported bugs with the platform, such as returns on free products.
Return Prime, a Gokwik company, offers a customisable returns portal at an affordable price point.
You can use the platform to set up a variety of return options on your Shopify store, such as in-store returns and refund to store credit.
Return Prime has a free forever plan that includes up to 5 returns a month and the ability to send automated return labels.
To access the platform’s advanced features, you’d have to be on one of their 3 paid tiers:
✅ The ability to create up-selling campaigns with custom discounts.
✅ A good depth of return options.
✅ More affordable solution than alternatives.
❌ Less features and functionality in comparison to other more powerful platforms.
❌ Lack of a visual notification email editor.
Aftership is a post-purchase experience platform that offers proactive shipment tracking and advanced returns automation for merchants on Shopify.
The platform stands out with its lower price point than other alternatives on the market and AI-powered estimated delivery times.
Aftership’s Shopify returns portal offers a free plan for up to 50 shipments per month and the platform’s basic features.
To access the tool’s advanced features, you’d have to be on one of their 3 paid plans:
✅ Features outside of returns for post-purchase customer retention, such as AI-powered recommendations for shoppers.
✅ Small-business-friendly pricing that has a free plan.
✅ Good range of global carriers (1,100+), similar to ZigZag Global.
❌ The analytics and data insights are not as powerful on lower tiers, which is why some lower-budget retailers have been looking for alternatives to Aftership.
❌ Retailers are not satisfied with AfterShip’s customer service and overall support.
ReBound is a returns management tool that helps Shopify merchants reduce the cost of returns with more efficient RMA management.
You can use the platform to set up a branded returns portal with a seamless shopper experience.
ReBound does not publicly disclose their pricing, so you’d have to contact them to receive a quote.
✅ Order tracking with push notifications for end users.
✅ One-click Shopify integration that adds different return options.
✅ Efficient RMA management to help you reduce returns costs.
❌ Some customers have lost orders with their service, according to TrustPilot reviews, which is why retailers have been looking for ReBound alternatives.
❌ Less return options for consumers than other alternatives on the market.
FlexReturn is an international Shopify returns management app that lets you maximise the chance that your shoppers will come back to shop at your store.
The platform offers advanced return rules to present your customers with the best return resolutions that fit their preferences.
FlexReturn’s Shopify pricing offers a free-to-install plan that charges you $0.70 for 5 returns per month and gives you access to the tool’s return rules and email notifications.
To access more returns per month, you’d have to be on one of their 3 paid tiers:
✅ Customisable returns portal that supports 12 languages.
✅ Shoppers can choose different product variants to exchange.
✅ Smart return rules.
❌ Users of the platform claim that the customer support is non-responsive.
❌ The photo upload is limited to 2 MB for end users.
Built specifically for Shopify retailers, Parcel Panel offers a returns management platform that lets you set up hassle-free returns and exchanges for shoppers.
The platform helps you reduce returns costs, retain more revenue with exchanges, and improve your consumer loyalty.
Parcel Panel has a free plan that lets you manage your returns in one place and access eligibility roles and branded email notifications.
To access more advanced features, you'd have to be on the platform's Essential ($20/month for 60 returns a month) or Professional ($59/month for 120 returns per month) plans.
The platform's paid plans charge you $0.45 per extra return.
✅ Different return options, such as return to store credit and gift card.
✅ Branded email notifications.
✅ Unlimited carrier integrations for better return label rates.
❌ Geared to the US market and has little to no courier integrations for UK merchants, according to merchant reviews on Shopify.
❌ Only supports English.
Each Shopify returns management app we reviewed has its strengths, weaknesses, and pros & cons.
We discussed the 8 best Shopify returns management solutions, which can help you optimise your returns process by minimising your return costs and offering a more on-brand experience for shoppers.
Built for Shopify retailers that operate globally, ZigZag’s Shopify returns platform offers an all-in-one returns solution designed to transform any organization’s post-purchase experience.
If you’re looking for a returns software that offers:
Then you can book a demo to learn more about ZigZag.
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