The 10 Best Loop Returns Alternatives & Competitors In 2025

If you’re a merchant looking for Loop Returns alternatives to streamline your returns process and offer multiple returns options (e.g., paid returns), this buyer guide is for you.

The returns management platform helps merchants create a customised returns portal and offers a comprehensive range of returns options.

Despite that, we found some merchants have expressed concerns about Loop’s international carrier integrations, technical challenges (that have cost them money), and customer support.

Or, perhaps, you’re looking to switch due to Loop removing its small-business-friendly $29/month plan?

We researched 30+ returns management solutions, went through verified reviews on websites like G2 and Capterra, and talked to retailers to create a list of the ten best Loop Returns alternatives in 2025.

In this article, we’ll cover each tool’s features, pricing, pros/cons, and use cases to help you make an informed decision.

Before we start, let’s go over why some e-commerce leaders are switching from Loop Returns. ⤵️

Why Are Retailers Looking To Switch From Loop Returns?

#1: Difficult set up process

The most challenging part for switching to any returns platform is the integration. It requires committed and enthusiastic teams on both sides to complete a seamless integration and a sales team that doesn’t over promise functionality.

#2: Limited Carrier Integrations For International Returns

Some of Loop’s customers are not satisfied with the fact that the returns management solution offers too few international carrier integrations.

‘’I would love to see additional options regarding carrier integrations for international returns.’’ – G2 Review.

#3: Technical challenges that were costing money

The Loop platform has at points been described as limited, although it must be said the returns solution has added more features since the review below.

Another recurring challenge for retailers on Loop has been issues with exchange amounts when they were offering discounts, with instances of Loop refunding more than what the customers paid for.

‘’I don't love some of the hiccups we've experienced over the two years we've used the product. We've had issues with exchange amounts because we offer products at sitewide discounts and promo-code options. Most recently, there was an issue where Loop was refunding more than what customers paid for products; it may have been solved, but we're not sure, and we don't know why that happened.’’ – G2 Review.

#4: Poor customer service for some customers

Last but not least, some customers of Loop are not satisfied with the level of attention they’ve been provided with by their account manager on getting issues resolved.

Sometimes it's challenging to get hold of our account manager or get problems solved. – G2 Review.

#5: Recently removed its cheap tier

Users have considered the price point quite high for the level of service offered in the past.

There was a time (last year, actually) when Loop used to start from $29/month, making it a good option for smaller businesses.

That is no longer the case because they have recently removed their ‘’Starter’’ tier.

That means the tool’s new starting price is $155/month – a price that is not affordable for smaller retailers.

How To Choose The Right Alternative To Loop Returns?

When evaluating Loop Returns alternatives for returns management, we looked at the following criteria:

• Total global network: It was important to us to see the international coverage (countries served) and international carrier integrations of these platforms for the international retailers reading this guide.
• Customer support and dedicated account management: If there are issues with returns or you have any questions about the tool, there should be support for your store that responds quickly.
• Depth of carriers: We know that returns platforms with a bigger range of carrier options would help you optimise your logistics operations, reduce expenses, and give you access to discounted rates.
• Return options: As this is one of Loop’s existing strong points, we understand that a good range of return options will give your consumers more choices and allow your brand to retain revenue and offset costs, such as free return-to-store returns and paid returns.
• Shipment tracking capabilities: The returns platform should give customers real-time updates on where the packages are.
• Pricing model: The returns platform’s pricing model should align with your budget and expected rate of returns.
• Ease of use and set-up: We looked at G2 reviews to see if retailers think of the platforms as easy to use and set up.

💡 We also looked at the return platforms’ user reviews by merchants so we could provide an unbiased perspective on their strengths and weaknesses.

Let’s now go over the best returns solutions that meet this criteria:

What Are The Best Loop Returns Alternatives In 2025?

The best Loop Returns alternatives are ZigZag Global, Aftership, and nShift, with their superior global returns management capabilities and account management.

#1: ZigZag Global

ZigZag Global (that’s us) offers the best Loop Returns alternative on the market for retailers looking to optimise and automate their returns management globally.

Unlike Loop Returns, ZigZag offers:

• Our own carrier accounts, so you would not have to use your carrier account and pay premium prices for domestic and international carriers.
• A comprehensive range of international carrier integrations so you can scale your returns management abroad, instead of using multiple returns management tools for the different countries.
• Best-in-class key account management and customer support that will help you set up a custom returns portal and promptly answer questions.
• Advanced return analytics that will let you find out why shoppers return products in the first place and help you deal with return fraud.

Note: Even though ZigZag Global is our returns solution, we’ll provide an unbiased perspective on why we offer the best Loop Returns alternative on the market in 2025.

Our returns management platform lets you build a custom returns portal and offers your consumers different return options that help you keep capital in the business and offset the costs of returns.

We also provide merchants with access to 220 localised warehouses and over 1,500 international carrier services, all across 170+ origin countries.

Let’s go over the features 👇 that small brands and enterprises like SportsDirect, Ted Baker, Puma and Swarovski love about ZigZag Global.

Customisable, Multi-Language Returns Portal

ZigZag Global offers a returns portal that can be customised, enabling you to change returns rules alongside white-labelling the portal to reflect your brand.

E-commerce leaders can adapt various new return solutions (such as a gift card, exchange, or cash refund) depending on customers’ reasons for returning.

For example, you can customise the possible reasons for returns to be that the product was faulty, did not fit, or was unsuitable.

Get a feel of how ZigZag’s platform works in our guided demo: 👇

Single-Click Shopify Integration

Does your online store operate on Shopify?

Our returns management solution can also be set up on Shopify with as little effort as one single click.

Here’s why Shopify merchants love our integration:

• One-click installation: Install the ZigZag plugin with a simple click to offer hassle-free returns to your shoppers.
• Save the sale with exchanges: Offer exchanges or refunds to gift cards instead of a full refund.
• Cut the costs of your returns: Save up to 57% in your return costs with our consolidation and efficient routing of e-commerce returns.

💡 Our consumer research on returns found that 57% of consumers who are considering returning items would accept a gift card as a refund.

This return option lets you keep capital in the business while benefiting customers with a quick gift card option they can use in your store.

International Returns To 170+ Countries With 1,500+ Carrier Services.

Our returns platform is ideal for international returns, as we facilitate international returns in 170+ countries by connecting you with 1,500+ global carriers.

➡️ ZigZag’s global returns portal can also accept multiple currencies & provides different language settings for international consumers, which is ideal for international brands.

Platforms like Loop Returns that do not facilitate international returns make global retailers use multiple return management solutions for the different countries.

Instead of using multiple return solutions for the USA, Europe, and other regions, you can use ZigZag Global as a global return logistics solution.

Comprehensive Range of Return Options For Consumers

Similar to Loop Returns, the goal of our global returns solution is not only to manage your returns but to help you save time, money, and improve the loyalty of your shoppers.

This is why ZigZag Global offers the following return options for your shoppers:

In-Store Returns

In-store returns are when customers return the product to your store in person to save the costs of a paid return online.

Your online store can implement free in-store returns to your physical locations to slash shipping costs, boost foot traffic to your store, and give shoppers more ways to get a refund.

💡 ZigZag Global also offers in-store drop-off kiosks that are hassle-free for your shoppers to use in your store.

Store Credit To Save the Sale

Return to store credit is when consumers get a refund in the form of a gift card to your online store, instead of a monetary refund to their bank account.

As shoppers are happy to accept store credit instead of a refund (since it’s usually of greater value), our team added the option of this return to our retailers’ portal so you can keep capital in the business.

➡️ Return to store credits allows you to increase and maintain the customer lifetime value (LTV).

Paid Returns

48% of consumers are happy paying for returns, and there has been a 32% rise in paid returns since last year.

This is why we’ve started recommending that the retailers we work with implement paid returns in their stores.

That means asking consumers to pay a small fee to return their products.

Here are a few reasons why retailers of all sizes have been offering paid returns:

• Returned costs are covered, so your organisation is not on the losing end.
• Customers can’t exploit the free returns policy to engage in wardrobing.
• Shoppers are likely to make better buying decisions.

💡 You can check out our recent article on how merchants can deal with bracketing.

➡️ Interested in how much money ZigZag’s paid returns can save your organisation? Check out our ROI Calculator.

Here’s a scenario where you have 5,000 returns per month, and 20% of them are paid returns of £3.

That’ll save you a total of £3,000 per month.

Advanced Returns Analytics

Unlike Loop Returns, which has limited return analytics according to G2 reviews, our returns platform offers advanced reporting that tracks everything for our merchants to view and manage from one portal, such as:

• Comparing the popularity of refund solutions.
• Evaluating the most common reasons why consumers return products.
• Reviewing revenue generated from paid returns.
• Detecting suspicious return behaviour from customers.

➡️ The retailers that use ZigZag Global can reduce their returns in the long run after evaluating the common reasons why people return products.

Case Study: New Look Introduced Convenient Drop-Off Kiosks At Selected UK Shops

New Look, a retail chain company, partnered with ZigZag Global as it was facing high return costs and could not understand why shoppers returned items.

With our enterprise returns management solution, New Look introduced free and paid return options, where the in-store returns were free of charge, and there was a charge of £2.50 for paid returns.

The retailer transformed its returns experience and has:

• Received a 20% decrease in return status queries when the improved tracking was implemented.
• Doubled their in-store returns via the combination of easy in-store returns and paid online returns.
• Increased their rating from 4.3/5 to 4.7/5 on Trustpilot.

ZigZag Pros & Cons

✅ 1,500+ global carriers to manage international returns.

✅ Advanced reporting and returns analytics to uncover why customers return products.

✅ Wide range of returning options for your customers, such as paid returns, return to store, and return to gift card.

✅ 500,000+ drop-off locations worldwide.

✅ Customisable returns portal with multiple currencies.

❌ Shipping back from the EU might take some time, according to a G2 review.

❌ Some retailers note that some of the carriers can be slower than others.

Book a demo with the returns experts

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#2: Aftership

Aftership is a post-purchase experience tool for retailers that helps them set up rule-based returns automations.

The platform is a good Loop alternative for merchants looking for more customisation options and more rule-based return automations.

Features

• Re-capture revenue with product exchanges and offer partial refunds.
• Rule-based returns automations that can help you offset return costs and retain more revenue from shoppers.
• Return eligibility rules, an analytics dashboard, and automated resolutions.
• Advanced return fraud management: You can set automated workflows to detect and prevent return fraud by analysing return frequency for some shoppers and weight discrepancies.

Pricing

Aftership offers four monthly plans that are based on how many shipments per year your organisation is expecting.

There are 4 paid tiers:

• Essentials: Starts from $19/month for 720 returns per year and includes their integration with 1,200 carriers and a customisable returns portal.
• Pro: Starts from $49/month for 1,200 returns per year and adds automatic returns approval, refund to store credit, and general eligibility rules.
• Premium: Starts from $199/month for 2,400 returns per year and adds shipment status-triggered automations, exchange on store, and exchange for other items.
• Enterprise: Custom pricing for 12,000+ returns per year, which gives you access to instant exchanges, returns API, and enterprise-grade security.

Pros and Cons

✅ Rule-based return automations with eligibility criteria.

✅ SME-friendly pricing that starts from as little as $19/month.

✅ Good range of carriers when compared to Loop.

❌ The analytics and data insights may not be as useful and powerful on lower tiers.

❌ Not as easy to set up and use, which is why some retailers have been looking for alternatives to Aftership.

#3: nShift

nShift is a returns management platform that offers a suite of products to help you manage the post-purchase customer experience.

The tool is a viable alternative to Loop for retailers looking for deeper insights into why products are being returned.

Features

• Deep analytics and insights into why products are being returned to gain a deeper understanding of product faults and returns trends.
• nShift optimises multi-carrier shipping processes and works with the world’s largest carriers to help you better meet customer needs.
• Lower your carbon footprint with emissions tracking and reporting.

Pricing

nShift does not publicly disclose its pricing, so you’d have to request a call-back or schedule a demo with them.

Pros and Cons

✅ Emissions tracking and reporting for environmentally-conscious retailers.

✅ Can be set up within a few days on its lowest-paid plan.

✅ Good network of international and local carriers.

❌ Not as many return options as Loop and ZigZag Global.

❌ Customer support is not as good as other competitors, which is why some retailers have been looking for nShift alternatives.

#4: ReBound

ReBound offers an international returns management solution that can help you reduce the cost of returns with the platform’s efficient RMA and reverse logistics management.

The returns platform is ideal for retailers looking to take care of the entire returns flow for all sources of their returns.

Features

• Omnichannel returns: Handle the process of the entire returns flow for all sources of returns.
• RMA management: Reduce your cost of returns by up to 5% with ReBound’s efficient returns routing.
• A good range of return options for consumers, such as home collection and drop-off services.
• With advanced analytics to understand why customers return products, you can battle return fraud.

Pricing

ReBound does not currently disclose its pricing, so you will have to contact them to receive a quote

Pros and Cons

✅ Return tracking with branded push notifications for your consumers.

✅ One-click Shopify integration that adds different return options.

✅ Efficient RMA management to reduce returns costs.

❌ Some shoppers have lost orders with their service, according to TrustPilot reviews.

❌ Fewer return options for shoppers than other ReBound competitors on the market.

#5: Narvar

Narvar offers a comprehensive post-purchase experience solution that lets your shoppers receive clear delivery expectations and track their returns.

The platform is a good alternative to Loop for retailers looking to offset their cost of returns with the platform’s smart routing.

Features

• Enable shoppers to choose how they want to return, as they can choose from home pick-up, store drop-offs, and other drop-off locations.
• Define reason-based fees for returns, such as ‘’no return shipping fee’’ for an incorrect item.
• Reduce the cost of returns with Narvar’s smart routing of returned inventory.

Pricing

Narvar does not currently disclose its pricing, so you’d have to contact them to receive a quote.

➡️ But we’ve got the numbers: In our in-depth Narvar pricing guide, we found how much the platform really costs after consulting with insiders.

Pros and Cons

✅ Advanced return rules for faster value recovery.

✅ Narvar’s Network data lets you reduce fraudulent returns, which benefits larger retailers.

✅ Returns portal that can be customised to your brand.

❌ Fewer carrier integrations than other alternatives on the market.

❌ It takes 60-90 days for full implementation and integration of the Narvar software, which is why some merchants have been looking for Narvar alternatives.

#6: ClickPost

Unlike Loop, ClickPost is a shipping management software that offers retailers advanced returns automation and the ability to see why customers return products.

The returns software is a good enough alternative to Loop for retailers looking to build a customisable returns portal with branded tracking and notifications.

Features

• Branded returns and exchanges: The returns portal can be customised, and shoppers can choose from a variety of returns options.
• Real-time tracking for you and your customers to reduce WISMO calls.
• Exchanges: Offer exchanges with the same or different products to retain revenue in the business.
• The Shopify returns management portal can be set up in as little as 15 minutes, similar to ZigZag Global.

Pricing

To access ClickPost’s returns management platform, you’d have to be on their ReturnsPro plan, which does not disclose its pricing.

Pros and Cons

✅ Good range of carriers with discounted rates.

✅ Single-view order management.

✅ Nice range of customisation options for returns tracking and notifications.

❌ Not as many return options to reduce costs as other ClickPost alternatives.

❌ Analytics and reporting are not always valid, according to some platform users.

#7: Sendcloud

Sendcloud offers a returns management and reverse logistics platform that helps you automate label creation and streamline your e-commerce returns.

The returns software has a ‘’Free Forever’’ plan that appeals to smaller online stores, making it a viable alternative to Loop Returns for start-ups.

Features

• Automated reverse logistics workflow: You can automate label creation to save time and improve your site’s returns experience.
• Notifications of the status of the return via SMS: Keep shoppers happy and spend less time answering WISMO emails.
• Generate customs docs automatically for international returns. You can build trust by offering a localised returns experience.

Pricing

Sendcloud has a free version of its software that lets you get access to up to 2 shop integrations, 50 shipments per month and API access to the platform.

To access the tool’s better shipping discount rates and get access to more shipments per month, you’d need to be on their Lite plan, which starts from £21/month.

The tool’s Growth (£63/month) and Premium (£125/month) plans offer more shipments per month and cheaper price/label rates if you exceed your monthly limit of returns.

Pros and Cons

✅ Advanced return analytics with data-driven insights.

✅ Real-time return shipment tracking.

✅ Generous freemium plan.

❌ The analytics dashboard is only available in the Premium plan, which costs £125/month.

❌ There are fewer carrier options than other Sendcloud alternatives on the market.

#8: Outvio

Outvio offers an international returns management solution that helps retailers expand into new markets.

The platform is a nice alternative to Loop for international retailers looking to delight their international customers with a positive returns and exchanges experience.

Features

• Create international return policies for different countries of operation.
• Multilingual and customisable returns portal that provides shoppers with on-brand notifications.
• Automatically generate return labels and automate product exchanges for any product variant.

Pricing

Outvio has 2 paid plans for their international returns:

• Grow: €125/month plus order processing fee, which lets you return products with 90+ couriers and access to smart returns and exchanges rules.
• Conquer: €250/month plus order processing fee, which adds fully branded notifications, advanced analytics, and the tool’s fully automated Shopify exchanges.

Pros and Cons

✅ Multilingual customisable returns portal.

✅ You can create international return policies.

✅ Smart returns and exchanges rules.

❌ Lack of return options that go beyond returns and refunds, which is why some customers have been looking for Outvio alternatives to offset costs.

❌ Limited range of return courier services and drop-off locations in comparison to other global returns competitors like ZigZag Global.

#9: ReturnGO

ReturnGO has gained a reputation with its sustainable returns management solution that focuses on enabling merchants to offset return costs from returns while tackling waste.

The returns platform is a good alternative to Loop for enterprises that want to set up a streamlined and environmentally-friendly return experience.

Features

• Exchanges: Upsell shoppers as they are making a return to increase revenue.
• Send out branded order tracking notifications for any shipment to improve customer loyalty.
• Return automations, such as ‘’request approval’’ automation and ‘’mark as done’’.
• Get access to AI-powered insights on your returns to optimise your returns process.

Pricing

ReturnGO bases its pricing on a tiered pricing structure that includes features and an annual returns allowance.

There are 3 paid plans for retailers:

• Premium: Starts from $121/month for up to 2,000 annual returns and gives you access to variant and product exchanges, and branded email notifications.
• Pro: Starts from $297/month for up to 5,000 annual returns and adds white-labelling options, item validation features, and packaging slips.
• Enterprise: Custom pricing, which adds an order tracking portal and notifications, advanced automations, and multi-store plans.

Pros and Cons

✅ Refunds, gift cards, and store credit return options.

✅ Customisable returns portal that can be set up with up to 5 languages.

✅ Advanced returns automations.

❌ Starting price may not be very small-business-friendly, which is not ideal for smaller businesses looking to switch from ShipStation.

❌ Premium and Pro plans support only Shopify, which is why merchants have been looking for alternatives to ReturnGO.

#10: ShipStation

ShipStation offers a returns management solution that, similar to other tools, helps enterprises set up a branded returns portal to manage cross-channel returns.

The platform is a good alternative to Loop for smaller teams looking for a simplistic platform with an affordable pricing model that helps them save money with pay-per-use return labels.

Features

• Set up a branded returns portal that allows your consumers to seamlessly return products and request exchanges.
• Send return labels with orders to speed up your returns process and manage returns centrally.
• Get access to label discounts to protect your returns budget.
• You can create and process RMAs to reduce administrative tasks, provide visibility to your customers and prevent return fraud.

Pricing

ShipStation’s pricing is primarily based on shipments per month and offers 4 paid plans:

• Starter plan: $9.99/month for 50 shipments/month.
• Growth plan: $29.99/month for 1,000 shipments/month.
• Scale plan: $99.99/month for 7,500 shipments/month.
• High-volume plan: $399.99/month for unlimited shipments/month.

Pros and Cons

✅ Branded labels and tracking of returns.

✅ SME-friendly pricing with a generous plan for Enterprises with unlimited shipments.

✅ You can send return labels with your orders, which is a good way of dealing with staging in e-commerce.

❌ Carrier rates are not as good as other ShipStation alternatives on the market, like ZigZag, which offers discounted rates with our carrier accounts.

❌ Does not support FedEx, according to G2 reviews.

Next Steps: Offer More Return Options To Offset Costs & Battle Return Fraud With ZigZag Global

We went over the 10 best returns management platforms that are ideal alternatives to Loop and can help you minimise your cost of returns and delight shoppers.

Each returns solution that we reviewed has its strengths, weaknesses, and pros & cons.

Built for retailers who operate globally, ZigZag offers an all-in-one returns platform that is designed to take over any online store’s post-purchase experience.

If you’re an e-commerce leader looking for a returns management platform that offers:

• A customisable returns portal that can be personalised to your shoppers.
• Wide range of return options, such as paid returns, return to store credit, and return to gift card.
• Access to detailed analytics and reports on what drives shoppers to return products.

Book a demo

Then you can book a demo to learn more about ZigZag Global.

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