Tracking and Returns with BPost

Bring BPost delivery tracking and returns into one connected post-purchase experience. Keep customers informed with timely, branded updates throughout delivery, then offer convenient paperless returns through BPost’s extensive network of post offices, parcel points and lockers across Belgium.

Post-purchase engagement with BPost

Turn BPost tracking events in France into proactive, personalised communications across the delivery journey.

Instead of directing customers to a third-party carrier page, ZigZag keeps them within your branded experience. Share relevant updates through the channels they use, reduce uncertainty around delivery and maintain control of every customer interaction after checkout.

A personalised tracking page creates further opportunities to bring customers back to your website. Add product recommendations, campaigns, support information and relevant content while monitoring engagement and the revenue generated by your post-purchase communications.

Stay connected after checkout

• Send proactive delivery updates at key tracking events
• Personalise communications around the customer and order
• Keep traffic within your branded post-purchase journey
• Reduce reliance on carrier tracking pages
• Promote products, campaigns and relevant content
• Measure engagement, clicks and post-purchase revenue
• Monitor delivery incidents and carrier performance

Returns with BPost

Give customers across Belgium simple and convenient way to return purchases through BPost’s trusted national network.

ZigZag connects your returns journey with BPost post offices, parcel points and lockers, giving customers flexible drop-off options close to home, work or their daily routine. Paperless return options help remove unnecessary steps and create a smoother experience from registration to drop-off.

Behind the journey, ZigZag applies your return policies, generates the appropriate return method and gives your team visibility over each parcel as it moves back through the network.

Convenient returns across Belgium

• Paperless return options
• Post office and parcel-point drop-off
• Parcel locker returns
• Domestic and cross-border services
• Flexible return routes
• Centralised return visibility

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