Tracking and Returns with DHL

Bring greater continuity to international delivery and returns with DHL. Translate parcel movements into branded customer communications, then manage reliable return journeys across an extensive global network through one connected ZigZag experience.

Post-purchase engagement with DHL

Keep customers informed as their orders move between markets, carriers and delivery stages.

ZigZag turns DHL tracking events into relevant updates shaped around your brand and customer journey. Shoppers receive greater clarity from dispatch to arrival, while retail teams maintain oversight of delivery performance and parcels that need attention.

Each tracking visit becomes a valuable brand touchpoint. Present order information alongside support guidance, tailored campaigns and product inspiration, keeping customers engaged within your digital environment after the original purchase.

Stay connected after checkout

• Translate shipment milestones into timely customer updates
• Maintain a familiar brand experience across international deliveries
• Bring delivery progress and exceptions into clearer view
• Keep tracking traffic within your owned customer journey
• Pair order updates with helpful content and product discovery
• Measure interaction with post-purchase messages and pages
• Act sooner when parcels encounter delays or disruption

Returns with DHL

Simplify international returns with a carrier network built for global reach.

ZigZag connects retailers with DHL return services across domestic and cross-border routes, helping customers move purchases back through a clear and dependable process. Paperless options reduce unnecessary steps, while centrally managed rules and routing support consistency across countries.

Retailers gain visibility from return registration onwards, with DHL’s international shipping expertise supporting the physical journey and ZigZag coordinating the experience around it.

Convenient returns across global markets

• Broad international market coverage
• Domestic and cross-border return routes
• Paperless return journeys
• Consistent processes across multiple countries
• Centralised policy and routing control
• Clearer visibility throughout the return journey

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