ZigZag is selected by medium, large, and enterprise fashion retailers because of its fast implementation and reliable support of business operations after going live.
Connects to all platforms (Shopify, BigCommerce, Magento and more)
Limited to Shopify-centric ecosystem
Connects to all platforms (Shopify, BigCommerce, Magento and more)
Limited to Shopify-centric ecosystem
AI-Driven Insights
Actionable analytics to reduce returns
Analytic reporting
Actionable analytics to reduce returns
Analytic reporting
Multi-Channel
Online, in-store, marketplace returns and digital receipts
Online and in-store only
Online, in-store, marketplace returns and digital receipts
Online and in-store only
Sustainability
Recommerce & repackaging options
Basic sustainability features
Recommerce & repackaging options
Basic sustainability features
Account Support
Over 100 employees providing UK based support
Under 10 employees in the UK
Over 100 employees providing UK based support
Under 10 employees in the UK
Carrier services
Fully managed carrier service
Unsupported
Fully managed carrier service
Unsupported
Success Stories
How ZigZag delivers success for our clients
Boden
Return to Store
"We switched to ZigZag as our returns provider because not only were we looking to make savings across our supply chain but the primary reason was to improve our customer's returns journey using technical and data driven excellence."
“With ZigZag’s returns solution, it’s really a different world. It is better for our customers, and better for us internally to manage...We would absolutely recommend ZigZag to any retailer that came asking.
ZigZag offers features and customisations to both reduce your returns and their cost compared to Loop. Explore the paid returns options, live exchanges, refund to store credit and the power of data insights in the ZigZag's Reporting Hub.
Through our intelligent returns platform and our global carrier network, we provide personalised returns solutions for your customers, using our vast experience and unrivalled customer service.