ZigZag is selected by medium, large, and enterprise fashion retailers because of its fast
implementation and reliable support of business operations after going live.

Customer support

UK-based team with high recommendations for quality of service.

Dutch owned company, headquarters in Netherlands and limited number of people in the UK

UK-based team with high recommendations for quality of service.

Dutch owned company, headquarters in Netherlands and limited number of people inthe UK.

Carrier network

Offering competitive rates for local and global routes, with established partnerships for smooth returns, including customs clearance and optimized routing.

For some countries and lanes

Offering competitive rates for local and global routes, with established partnerships for smooth returns, including customs clearance and optimized routing.

For some countries and lanes.

Paid Returns

Charging for returns with the ability to subsidize or mark up carriage costs, rather than a deduction fee, reduces the customer support queries. Flexible business rules for charging shoppers based on criteria including return reason and customer loyalty. Multiple payment methods accepted, including Apple Pay and Google Pay.

ReBound dictates the cost of the return for the retailer’s customers when utilising ReBound’s shipping options.

Charging for returns with the ability to subsidize or mark up carriage costs, rather than a deduction fee, reduces the customer support queries.

Flexible business rules for charging shoppers based on criteria including return reason and customer loyalty.

Multiple payment methods accepted, including Apple Pay and Google Pay.

ReBound dictates the cost of the return for the retailer’s customers when utilising ReBound’s shipping options.

Refund to Store Credit

Quick refunds while keeping funds in the business meets customer needs, builds brand loyalty, and aids integration with third-party gift card providers.

Limited to refund to store credit without the support of 3rd party providers.

Quick refunds while keeping funds in the business meets customer needs, builds brand loyalty, and aids integration with third-party gift card providers.

Limited to refund to store credit without the support of 3rd party providers.

Implementation

ZigZag strives for fast implementation, often resulting “go-live” in just one week.

For bigger and more complex case, for example with New Look, the implementation took one month.

Based on feedback from retailers who have transitioned to ZigZag from ReBound, their implementation is described as “slow and clunky”.

ZigZag strives for fast implementation, often resulting “go-live” in just one week.

For bigger and more complex case, for example with New Look, the implementation took one month.

Based on feedback from retailers who have transitioned to ZigZag from ReBound, their implementation is described as “slow and clunky”.

Retailers of all sizes are happy
with ZigZag Returns

“Wonderful. Easy to use”

Operational Manager
Small-Business

Good contact, easy to communicate with the team and respond quickly.

“Great Service”

Finance Manager
Mid-Market

A seamless service from start to finish!

“Provides business with what we need, and what our customer expects”

Head of Logistics
Enterprise

Good contact, easy to communicate with the team and respond quickly.

“Service is second to none”

Customer Service Team Manager
Enterprise

Since working with ZigZag we have seen that the customer journey is a lot smoother than previous portals we had used, Zigzag is always on hand for anything we may need help with and the responses are always efficient.

Leading Features of ZigZag vs Rebound

Retailers often choose ZigZag vs Rebound to save returns costs and to improve the shopper experience

01

Paid Returns

Ready to switch to paid returns?

Find out more

02

Return to Store

Drive footfall to your stores!

Find out more

03

Refund to Store Credit

Want to keep cash in your business?

Find out more

04

Live Exchanges

Save the sale with an easy exchange!

Find out more

Unlike ReBound, ZigZag Client Support is UK-based

Dedicated UK based client service team

1,000 years of combined team experiencein returns

A team ready to identify cost-saving carriers and returns features

Book a demo

Success Stories

How ZigZag delivers success for our clients

Boden

Return to Store

"We switched to ZigZag as our returns provider because not only were we looking to make savings across our supply chain but the primary reason was to improve our customer's returns journey using technical and data driven excellence."

We are returns

Through our intelligent returns platform and our global carrier network, we provide personalised returns solutions for your customers, using our vast experience and unrivalled customer service.