Wondering if Loop Returns’ pricing structure is worth it?
Wondering if Loop Returns’ pricing structure is worth it?
Loop Returns has recently gone up-market as they removed their $29/month plan, which has left them focusing on larger enterprises.
In this guide, I’ll go over everything that is publicly known about Loop Returns’ pricing structure, including how it calculates its pricing, its pricing tiers for both Shopify and non-Shopify platforms, and whether it offers good value for money.
➡️ At the end of this guide, I’ll also introduce you to a comprehensive Loop Returns alternative that offers a more affordable pricing structure that is easy to set up, has a good customer experience, and does not require you to use your carrier accounts.
TL;DR
Loop Returns’ pricing starts from $155/month for its Essential plan, after the recent removal of its $29/month plan.
Loop has also launched an order tracking solution that starts from $99/month for the tracking of 2,000 shipments/month.
You’d have to sign an annual contract for Loop’s returns management solution, although you can be on a monthly rolling contract for its order tracking platform.
If you need a comprehensive but affordable alternative to Loop Returns, ZigZag Global stands out as an option that can help you reduce the costs of returns and scale your e-commerce return workflows internationally.
Loop Returns Pricing Overview
Loop Returns has 2 different pricing structures:
Loop Core, which is essentially their regular returns management platform.
Order Tracking, which is their new order management platform, where the pricing is based on your estimated number of shipments per month.
According to Loop itself, if you’re only interested in Order tracking on its own, you can pay monthly, but other Loop plans, such as their returns management ones, require an annual contract.
Loop’s order tracking has 3 paid plans that you can choose from for this new order tracking solution:
Starter: $99/month for 2,000 shipments/month, which includes support on 100+ carriers, tracking page design, access to all integrations, and unlimited user seats.
Premium: $189/month for 2,000 shipments/month, which can go up to $584/month for 12,000+ shipments/month, and adds multiple tracking pages per order, delivery feedback surveys, fulfilment delays notifications, and delivery-time reporting.
Plus: Custom pricing, which adds delivery promises, partial + split-shipment events, access to Webhooks and options for headless & API.
Loop’s Shopify pricing includes a free plan, Checkout+, which lets you access its returns management software for free with US & Canada domestic return labels, return bars, and its package protection.
However, I was not able to find information about the returns allowance you’d get in this free plan or its 2 paid tiers:
Essential: $155/month, which adds unlimited destinations, automated return policies, carrier rate shopping, and workflows.
Advanced: $340/month, which adds its Shop Now functionality, instant exchanges, bonus credit, and fraud prevention capabilities.
Loop Returns offers some of the most advanced functionalities on the market for returns and order management, such as their ‘’Shop Now’’, Bonus Credit, and Offset functionalities.
In fact, Loop has processed over 70.5 million returns and has helped merchants retain more than $2 billion in revenue over the past five years, according to G2.
However, it comes at a significantly greater cost than alternatives on the market and annual contract commitments.
If you’re okay with this, then yes, definitely, Loop Returns can offer amazing value for money.
Apart from its pricing concerns, there are a few other caveats to be aware of before making the final decision:
Some of Loop’s users are not satisfied with the fact that the returns management solution offers too few international carrier integrations.
‘’I would love to see additional options regarding carrier integrations for international returns.’’ – G2 Review.
Some retailers on Loop have seen issues with exchange amounts when they were offering discounts, with instances of Loop refunding more than what the customers paid for.
‘’I don't love some of the hiccups we've experienced over the two years we've used the product. We've had issues with exchange amounts because we offer products at sitewide discounts and promo-code options. Most recently, there was an issue where Loop was refunding more than what customers paid for products; it may have been solved, but we're not sure, and we don't know why that happened.’’ – G2 Review.
Some customers are not satisfied with the level of attention they’ve been provided with by their account manager in getting issues resolved.
Sometimes it's challenging to get hold of our account manager or get problems solved. – G2 Review.
Are you looking for a Loop Returns alternative?
ZigZag Global (that’s us) offers the best Loop Returns alternative on the market for merchants looking to optimise and automate their returns management at an international scale.
Instead of locking advanced functionality behind expensive pricing tiers, ZigZag lets you get advanced return analytics, multiple return options, and international returns to 170+ countries at a lower price point.
Unlike Loop Returns, ZigZag offers:
Our own carrier accounts, so you would not have to use your carrier account and pay premium prices for domestic and international carriers.
A comprehensive range of international carrier integrations so you can scale your returns management abroad, instead of using multiple returns management tools for the different countries.
Best-in-class key account management and customer support that will help you set up a custom returns portal and promptly answer questions.
Advanced return analytics that will let you find out why shoppers return products in the first place and help you deal with return fraud.
Our returns management solution lets you build a custom returns portal and offers your consumers different return options that help you keep capital in the business and offset the costs of returns.
Let’s go over the features 👇 that small brands and enterprises like SportsDirect, Ted Baker, Puma and Swarovski love about ZigZag Global.
Customisable & Multi-Language Returns Portal
ZigZag Global offers a returns portal that can be customised, enabling you to change returns rules alongside white-labelling the portal to reflect your brand.
E-commerce leaders can adapt various new return solutions (such as a gift card, exchange, or cash refund) depending on customers’ reasons for returning.
For example, you can customise the possible reasons for returns to be that the product was faulty, did not fit, or was unsuitable.
Get a feel of how ZigZag’s platform works in our guided demo: 👇
One-Click Shopify Integration
Does your store operate on Shopify?
Our returns management solution can also be set up on Shopify with as little effort as a click.
➡️ On the other hand, some customers of Loop Returns have been upset with the fact that it has taken them 1+ months to set up the software.
Here’s why Shopify retailers love our integration:
One-click installation: Install the ZigZag plugin with a simple click to offer hassle-free returns to your shoppers.
Save the sale with exchanges: Offer exchanges or refunds to gift cards instead of a full refund.
Offset the costs of your returns: Save up to 57% in your return costs with our consolidation and efficient routing of e-commerce returns.
💡 Our consumer research on returns found that 57% of consumers who are considering returning items would accept a gift card as a refund.
This return option lets you keep capital in the business while benefiting customers with a quick gift card option they can use in your store.
International Returns To 170+ Countries With 1,500+ Carrier Services.
Our returns platform is ideal for international returns, as we facilitate international returns in 170+ countries by connecting you with 1,500+ global carriers.
➡️ ZigZag’s global returns portal can also accept multiple currencies & provides different language settings for international consumers, which is ideal for international brands.
Platforms like Loop Returns that do not facilitate international returns make global retailers use multiple return management solutions for the different countries.
Instead of using multiple return solutions for the USA, Europe, and other regions, you can use ZigZag Global as a global return logistics solution.
Outsource return consolidation, inspection, and return processing with ZigZag’s Return Hub
ZigZag’s Returns Hub captures structured return reason and condition data at the point of request, so that warehouse teams receive the correct disposition instructions with each parcel.
Our returns hub is a strategically located facility in Germany that we launched to help you manage and optimise the international returns process.
Here’s what you can expect:
Validation & Grading: Confirm the return item faster at the early stage of the logistics process, check the condition and optimise the consolidation.
Consolidation & Over-labelling: Offset the cost of returns with competitive rates for parcel logistics and/or apply new labels for redirection.
Unintended Returns Processing: Handle undeliverable items returned as incorrect or unsuccessful deliveries with visibility into the return journey for each consumer.
Reporting & Customs Clearance: Make sure that you’ve got proper documentation for international and cross-border returns.
💡 ZigZag’s warehouse has received approval from the German authorities for simplified customs clearance for same-day processing.
Comprehensive Range of Return Options For Shoppers
Similar to Loop Returns, the goal of our global returns solution is not only to manage your returns but to help you save time, money, and improve the loyalty of your shoppers.
This is why ZigZag Global offers the following return options for your shoppers:
In-Store Returns
In-store returns are when customers return the product to your store in person to save the costs of a paid return online.
Your online store can implement free in-store returns to your physical locations to slash shipping costs, boost foot traffic to your store, and give shoppers more ways to get a refund.
💡 ZigZag Global also offers in-store drop-off kiosks that are hassle-free for your shoppers to use in your store.
Store Credit To Save the Sale
Return to store credit is when consumers get a refund in the form of a gift card to your online store, instead of a monetary refund to their bank account.
As shoppers are happy to accept store credit instead of a refund (since it’s usually of greater value), our team added the option of this return to our retailers’ portal so you can keep capital in the business.
➡️ Return to store credits allows you to increase and maintain the customer lifetime value (LTV).
Paid Returns
48% of consumers are happy paying for returns, and there has been a 32% rise in paid returns since last year.
This is why we’ve started recommending that the retailers we work with implement paid returns in their stores.
That means asking consumers to pay a small fee to return their products.
Here are a few reasons why retailers of all sizes have been offering paid returns:
Returned costs are covered, so your organisation is not on the losing end.
Customers can’t exploit the free returns policy to engage in wardrobing.
Shoppers are likely to make better buying decisions.
💡 You can check out our recent article on how merchants can deal with bracketing.
➡️ Interested in how much money ZigZag’s paid returns can save your organisation? Check out our ROI Calculator.
Here’s a scenario where you have 5,000 returns per month, and 20% of them are paid returns of £3.
That’ll save you a total of £3,000 per month.
Advanced Returns Analytics
Unlike Loop Returns, which has limited return analytics according to G2 reviews, our returns platform offers advanced reporting that tracks everything for our merchants to view and manage from one portal, such as:
Comparing the popularity of refund solutions.
Evaluating the most common reasons why consumers return products.
Reviewing revenue generated from paid returns.
Detecting suspicious return behaviour from customers.
➡️ The retailers that use ZigZag Global can reduce their returns in the long run after evaluating the common reasons why people return products.
ZigZag’s Shopify Pricing
ZigZag Global’s Shopify pricing is based on returns per month as well as the level of automations and customisation you’d need.
Our platform has 4 pricing tiers for Shopify merchants:
Free to install, which gives you access to up to 10 return reasons, our ready-to-use order-synced returns portal, unlimited returns management, and refund deduction to reduce return costs.
Silver: $20/month, which gives you access to 100 returns a month, Evri, Collect+ & USPS labels or the ability to upload your own, returns analytics, and customer updates.
Gold: $50/month, which gives you access to 300 returns a month, auto one-click refunds, auto-exchange order creation, return-to-store credit, and custom email templates.
Enterprise: Custom price for a custom amount of returns a month, which lets you use your own carrier accounts, access to a dedicated account manager, and the ability to connect your systems via our platform APIs.
💡 All of our Shopify pricing plans except the Enterprise plan come with a 14-day free trial.
Note: If your plan exceeds the returns limit, you’ll be charged $0.20 for each additional return.
Next Steps: Offer More Return Options To Offset Costs & Battle Return Fraud With ZigZag Global
If you feel like Loop Returns does not offer a good value for money, or is simply too expensive for what you’re looking for, you’re definitely not short on alternative options.
If you’re looking for a returns management platform that can help you reduce return costs, recover lost revenue, and scale globally without having to juggle multiple tools or rigid return rules, ZigZag Global stands out as the strongest Loop Returns alternative in 2026.
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