8 Best Magento Returns Management Software In 2026

Have you been looking for the best returns management software for your Magento store to offset return costs and keep users coming back?

A good Magento returns management software can help you automate every step of the return and exchange process to reduce operational costs while maintaining (or improving) your customer lifetime value.

In this article, I’ll go over the 8 best Magento returns management software for merchants in 2025, going over their best use cases, pricing, and pros & cons.

What Factors To Consider When Evaluating Returns Management Tools For Magento

When I was assessing returns management tools for Magento stores, I focused on the following criteria:

• Magento integration quality: The tool should offer an easy or native integration with Magento to ensure that your order data, customer accounts, and shipping details sync automatically.
• End-customer return experience: I also reviewed user feedback on platforms like Trustpilot to figure out whether customers find the return process intuitive, transparent, and hassle-free.
• Pricing and scalability: The pricing model should match your return volume and growth expectations.
• Merchant support and onboarding, including assisted onboarding, responsive customer support, and reliable account management.
• Return options and policies: Good returns tools should let you offer a wide range of options, such as return-to-store, exchanges, refunds, store credit, and label-free drop-offs.
• Automation and workflow configuration: Strong rules-based automation can reduce manual work by automatically approving returns, generating labels, routing items to the right warehouse, and enforcing policy requirements.
• Shipment tracking and visibility: The solution should provide real-time tracking updates for both retailers and their customers for transparency from approval to receipt of the item.
• Carrier coverage and logistics flexibility: A broad carrier network, plus pre-negotiated rates, could help you lower costs, improve transit times, and optimise your reverse logistics operations.

💡 I also looked at G2 reviews to find how easy the platforms were for Magento retailers to implement, use, configure, and manage.

What are the best returns management tools for Magento retailers on the market?

The best returns management tools on the market for Magento are ZigZag Global with its broad range of return options, good carrier rates, and advanced return analytics, Outvio, and Loop Returns.

Let’s go over the complete list of the 8 best returns management tools for Magento merchants that I’ve shortlisted:

#1: ZigZag Global

ZigZag Global offers the best returns management software for Magento retailers looking to optimise and automate their returns process across the UK and 170+ other countries.

You’ll be able to automate return label generation, track return reasons, and process refunds faster, all within your Magento store.

Note: Even though ZigZag Global is our returns management solution, we’ll aim to provide an unbiased perspective on why our returns software is the best Magento returns management software on the market in 2025.

Let’s go over the functionality 👇 that retailers like SportsDirect, Ted Baker, Puma and Swarovski love about ZigZag Global.

Customisable Returns Portal for Magento Retailers

ZigZag’s customisable returns portal helps merchants like you change returns rules alongside white-labelling the portal to reflect your brand.

You can adapt various new returns solutions (such as a gift card, exchange, or cash refund) depending on your shoppers’ reasons for returning.

Possible reasons could be that the item was faulty, did not fit, or was unsuitable.

Get a feel of how ZigZag’s platform works in our guided demo: 👇

International Returns To 170+ Countries With 1,500+ Carrier Services.

The ‘’Global’’ part of ZigZag Global is because our returns software is ideal for international returns, as our platform facilitates international returns in 170+ countries by connecting you with 1,500+ global carriers.

➡️ Our returns solution is also capable of accepting multiple currencies and provides different language settings for international customers.

Comprehensive Range of Returns Options For Shoppers

The goal of our global returns solution is not only to manage your returns, but to help you save time and money, and to improve the loyalty of your consumers.

This is why our returns solution offers the following returns options for your shoppers:

In-Store Returns

In-store returns are when shoppers return the product to your store in person to save the costs of a paid return online.

Your online store can implement free in-store returns to slash shipping costs, boost foot traffic to your physical store, and give consumers more ways to get a refund.

💡 ZigZag Global also offers in-store drop-off kiosks that are hassle-free for your shoppers.

Store Credit To Save the Sale

Return to store credit is when shoppers get a refund in the form of a gift card to your online store, instead of a monetary refund in their bank account.

As consumers are happy to accept store credit instead of a refund (since it’s usually a greater value), we added the option of this return to our retailers’ portal so you can keep capital in the business.

Paid Returns

As 48% of consumers are happy paying for returns, there has been a 32% rise in paid returns since last year.

This is why we’ve started recommending the retailers we work with implement paid returns on their stores as the behaviour towards paid returns is changing.

That means asking consumers to pay a small fee to return their product.

Here are a few reasons why merchants have been offering paid returns:

• Returned costs are covered so your company is not on the losing end.
• Consumers can’t exploit the free returns policy to engage in wardrobing.
• Shoppers are likely to make better buying decisions.

💡 You can check out our recent article on how merchants can deal with wardrobing and staging, as we went over that paid returns are the solution to wardrobing.

Advanced Returns Analytics

Our returns app offers advanced reporting that tracks everything for our retailers to view and manage from one portal, such as:

• Comparing the popularity of refund solutions.
• Evaluating the most common reasons why consumers return products.
• Reviewing revenue generated from paid returns.
• Detecting suspicious returns behaviour from shoppers.

Case Study: How SportsShoes Levelled Up Its Post-Purchase Experience With ZigZag Global

SportsShoes partnered with ZigZag to handle their issues of slow refund times and costly return solutions.

With over 1,500 carrier services across over 170 countries, partnering with ZigZag to manage the returns experience allowed SportsShoes to tap into our vast logistics network.

SportsShoes can now bring returns back in a time-efficient and cost-effective manner.

The retailer transformed its returns experience and has:

• Set up a returns portal that can be completed by customers in under 60 seconds.
• The ability to track orders and identify mistakes quickly helps the brand to process refunds fast and send out replacement items just as quickly.
• Introduced reliable and trackable carriers to their network to appeal to more consumers.

ZigZag Pros & Cons

✅ 1,500+ global carriers to manage domestic and international returns.

✅ Advanced reporting and returns analytics to uncover why customers return products.

✅ Wide range of returning options for your customers, such as paid returns, return to store, and return to gift card.

✅ Customisable returns portal.

❌ Shipping back from the EU might take some time, according to a G2 review.

❌ Some merchants note that some of the carriers can be slower than others.

Book a demo with ZigZag

To learn more about smarter returns with ZigZag, book a demo to see the portal in action and discuss tailoring a solution for your business.

#2: Outvio

Outvio offers an international returns management solution that helps Magento retailers expand into new markets.

The solution lets you connect to Magento in about 2 minutes and helps you start shipping and returning products right away.

Features

• Create international return policies for different countries of operation.
• Multilingual and customisable returns portal that provides consumers with on-brand notifications, which can be set up in minutes.
• Generate return labels automatically and streamline product exchanges for any product variant.

Pricing

Outvio no longer has public pricing on its post-checkout experience platform, with plans starting from €4,200/year and a quote needed to get your price.

Pros and Cons

✅ Multilingual customisable returns portal.

✅ You can set up the platform on Magento in about 2 minutes, according to the platform.

✅ Smart returns and exchanges rules.

❌ Lack of return options that go beyond returns and refunds, which is why some users look for Outvio alternatives to minimise return costs.

❌ Limited range of return courier services and drop-off locations.

#3: Loop Returns

Loop Returns is an international returns management app that enables retailers to offer their shoppers a range of return options.

Even though the platform was originally built for Shopify, they’ve now set up a Magento integration that can help you encourage returns to store credit and increase customer lifetime value with product recommendations.

Features

• Fraud prevention features to mitigate return policy abuse, such as smart fraud detection, actionable insights, and the ability to customize your returns policy.
• Efficient tracking: Keep customers up to date with transparent order, return, and exchange status updates.
• A good variety of return options, including exchanges, drop-off returns and Loop’s ‘’Shop Now’’ feature.

Pricing

Loop Returns has recently removed its $29/month/ plan.

To access unlimited destinations and their ‘’Shop Now’’ feature, you’d have to be on their 3 paid plans:

• Essential: $155/month, which adds unlimited destinations, automated return policies, workflows, and carrier rate shopping.
• Advanced: $272/month, which adds Loop’s ‘’Shop Now’’ feature, Instant Exchanges, Bonus Credit, and fraud prevention features.
• Enterprise: Custom pricing, which includes instant returns and enterprise shipping integrations.

Pros and Cons

✅ Customisable returns portal that offers a good range of returns options.

✅ Fraud prevention functionality to battle wardrobing and staging.

✅ Shop Now functionality to enable customers to check out products when exchanging.

❌ The set-up of the platform can take a while for Magento, which is why some retailers prefer alternatives to Loop Returns.

❌ The pricing model penalises companies for exceeding the returns limit with high charges, according to G2 reviews.

#4: ClickPost

ClickPost is a shipping and returns management software that offers retailers advanced returns automation and the ability to see why shoppers return products.

The returns platform offers an integration with Magento that helps you ensure that your end-to-end operations are well-supported and synchronised.

Features

• Branded returns and exchanges: The self-service returns portal can be customised, and shoppers can choose from a variety of returns options.
• Real-time tracking for you and your customers to reduce WISMO calls.
• Exchanges: Offer exchanges with the same or different products to retain revenue in the business.

Pricing

To access ClickPost’s returns management solution, you’d have to be on their ReturnsPro plan, which does not disclose its pricing.

Pros and Cons

✅ Good range of carriers with discounted rates.

✅ Real-time tracking of shipments and returns.

✅ A good range of customisation options for returns tracking and notifications.

❌ Not as many return options to reduce costs as other ClickPost alternatives on the market.

❌ Analytics and reporting are not always valid, according to some platform users.

#5: ReturnGO

ReturnGO offers a sustainable returns management solution that focuses on helping you to offset return costs from returns while tackling waste.

The platform integrates with Magento to help merchants easily automate their returns and exchanges process and reduce refund rates.

Features

• Exchanges: Consumers can browse your store and shop for new items during the exchange process.
• Provide refund alternatives to keep revenue in the business, such as return to store credit and refund to gift card.
• Return automations, such as ‘’request approval’’ automation and ‘’mark as done’’.

Pricing

ReturnGO bases its pricing on a tiered pricing structure that includes features and an annual returns allowance.

There are 3 paid plans for merchants, although only 1 of them is for Magento retailers:

• Premium: Starts from $147/month for up to 2,000 annual returns and gives you access to variant and product exchanges, and branded email notifications.
• Pro: Starts from $297/month for up to 5,000 annual returns and adds white-labelling options, item validation features, and packaging slips.
• Enterprise: Custom pricing, which adds an order tracking portal and notifications, advanced automations, and multi-store plans.

➡️ Note that you’ll have to be on ReturnGO’s Enterprise plan in order to use their Magento integration.

Pros and Cons

✅ Refunds, gift cards, and store credit return options.

✅ Customisable returns portal that can be set up with up to 5 languages.

✅ Advanced returns automations.

❌ The starting price for Magento may not be very SME-friendly.

❌ Premium and Pro plans support only Shopify, which is why retailers have been looking for ReturnGO alternatives.

#6: ShipStation

ShipStation offers an enterprise-grade returns management solution that helps retailers set up a branded returns portal to manage cross-channel returns.

The tool lets you create a customer-friendly, self-service branded returns portal with your colours, logo, and social channels and save time and offset return costs.

Features

• Set up a branded returns portal that allows your consumers to easily return products and request exchanges.
• Send return labels with orders to speed up your returns process and manage returns centrally.
• Get access to label discounts to protect your returns budget.
• Create and process RMAs to reduce administrative tasks, provide visibility to your shoppers and prevent return fraud.

Pricing

ShipStation’s pricing is primarily based on shipments per month and offers 1 free and 3 paid plans:

• Free plan: £0/month for 50 shipments/month.
• Starter plan: Starts from £10/month for 50 shipments/month.
• Standard plan: Starts from £25/month for 50 shipments/month.
• Premium plan: Starts from £270/month for 50 shipments/month.

Pros and Cons

✅ Branded labels and tracking of returns.

✅ SME-friendly pricing and a generous free version.

✅ Send return labels with your orders, which is a good way of dealing with staging in e-commerce.

❌ Carrier rates are not as good as other ShipStation alternatives on the market.

❌ Does not support FedEx, according to G2 reviews.

#7: Narvar

Narvar offers a comprehensive post-purchase experience solution for Magento retailers that lets your users receive clear delivery expectations and track their returns.

The platform’s Magento integration helps you automate case alerts, get insights into refund and delivery issues, and get visibility into carrier scans and tracking events.

Features

• Let shoppers choose how they want to return, as they can choose from home pick-up, store drop-offs, and other drop-off locations.
• Define reason-based fees for returns, such as ‘’no return shipping fee’’ for an incorrect item.
• Minimise the cost of returns with Narvar’s smart routing of returned inventory.

Pricing

Narvar does not currently disclose its pricing, so you’d have to contact them to receive a quote.

➡️ However, we’ve got the numbers: In our comprehensive Narvar pricing guide, we found how much the platform costs after consulting with insiders.

Pros and Cons

✅ Advanced return rules for faster value recovery.

✅ Narvar’s Network data lets you reduce fraudulent returns, which benefits larger retailers.

✅ Returns portal that can be customised to your brand.

❌ Fewer carrier integrations than other alternatives on the market.

❌ It can take 60-90 days for full implementation and integration of the Narvar software, which is why some merchants have been looking for Narvar alternatives.

#8: ReBound

ReBound offers an international returns management platform that can help you reduce the cost of returns with the tool’s efficient RMA and reverse logistics management.

The returns platform is ideal for Magento retailers looking to take care of the entire returns flow for all sources of their returns.

Features

• Omnichannel returns: Handle the process of the entire returns flow for all sources of returns.
• RMA management: Minimise your cost of returns with ReBound’s efficient returns routing.
• An in-depth range of return options for customers. such as home collection and drop-off services.

Pricing

ReBound does not currently disclose its pricing, so you will have to contact them to receive a quote.

Pros and Cons

✅ Return tracking with branded push notifications for your consumers.

✅ Good range of return options.

✅ Efficient RMA management to reduce returns costs.

❌ Some customers have lost orders with their service, according to verified user reviews.

❌ Fewer return options for shoppers than other ReBound competitors on the market.

Next Steps for Magento Retailers: Offset Return Costs & Battle Return Fraud With ZigZag Global

I’ve gone over the 8 best platforms for Magento retailers that can help you minimise your cost of returns, keep capital in the business, and retain your customers in the long term.

Each of the return tools that we reviewed has its strengths, weaknesses, and pros & cons.

ZigZag lets you gain complete control over your Magento store's returns cycle.

By automatically pulling order data, you eliminate address typos, preventing costly returns and reshipments.

Your organisation will be able to offset costs even further with our direct carrier integrations at competitive rates.

If you’re an e-commerce leader or a small online store looking for a returns management platform on Magento that offers:

• A customisable returns portal that can be personalised to your shoppers.
• Wide range of return options, such as paid returns, return to store credit, and return to gift card.
• Access to detailed analytics and reports on what drives shoppers to return products.

Then you can book a demo to learn more about ZigZag Global.

‍