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If you’re a merchant looking for Loop Returns alternatives to streamline your returns process and offer multiple returns options (e.g., paid returns), this buyer guide is for you.
The returns management platform helps merchants create a customised returns portal and offers a comprehensive range of returns options.
Despite that, we found some merchants have expressed concerns about Loop’s international carrier integrations, technical challenges (that have cost them money), and customer support.
Or, perhaps, you’re looking to switch due to Loop removing its small-business-friendly $29/month plan?
We researched 30+ returns management solutions, went through verified reviews on websites like G2 and Capterra, and talked to retailers to create a list of the ten best Loop Returns alternatives in 2025.
In this article, we’ll cover each tool’s features, pricing, pros/cons, and use cases to help you make an informed decision.
Before we start, let’s go over why some e-commerce leaders are switching from Loop Returns. ⤵️
The most challenging part for switching to any returns platform is the integration. It requires committed and enthusiastic teams on both sides to complete a seamless integration and a sales team that doesn’t over promise functionality.
Some of Loop’s customers are not satisfied with the fact that the returns management solution offers too few international carrier integrations.
‘’I would love to see additional options regarding carrier integrations for international returns.’’ – G2 Review.
The Loop platform has at points been described as limited, although it must be said the returns solution has added more features since the review below.
Another recurring challenge for retailers on Loop has been issues with exchange amounts when they were offering discounts, with instances of Loop refunding more than what the customers paid for.
‘’I don't love some of the hiccups we've experienced over the two years we've used the product. We've had issues with exchange amounts because we offer products at sitewide discounts and promo-code options. Most recently, there was an issue where Loop was refunding more than what customers paid for products; it may have been solved, but we're not sure, and we don't know why that happened.’’ – G2 Review.
Last but not least, some customers of Loop are not satisfied with the level of attention they’ve been provided with by their account manager on getting issues resolved.
Sometimes it's challenging to get hold of our account manager or get problems solved. – G2 Review.
Users have considered the price point quite high for the level of service offered in the past.
There was a time (last year, actually) when Loop used to start from $29/month, making it a good option for smaller businesses.
That is no longer the case because they have recently removed their ‘’Starter’’ tier.
That means the tool’s new starting price is $155/month – a price that is not affordable for smaller retailers.
When evaluating Loop Returns alternatives for returns management, we looked at the following criteria:
💡 We also looked at the return platforms’ user reviews by merchants so we could provide an unbiased perspective on their strengths and weaknesses.
Let’s now go over the best returns solutions that meet this criteria:
The best Loop Returns alternatives are ZigZag Global, Aftership, and nShift, with their superior global returns management capabilities and account management.
ZigZag Global (that’s us) offers the best Loop Returns alternative on the market for retailers looking to optimise and automate their returns management globally.
Unlike Loop Returns, ZigZag offers:
Note: Even though ZigZag Global is our returns solution, we’ll provide an unbiased perspective on why we offer the best Loop Returns alternative on the market in 2025.
Our returns management platform lets you build a custom returns portal and offers your consumers different return options that help you keep capital in the business and offset the costs of returns.
We also provide merchants with access to 220 localised warehouses and over 1,500 international carrier services, all across 170+ origin countries.
Let’s go over the features 👇 that small brands and enterprises like SportsDirect, Ted Baker, Puma and Swarovski love about ZigZag Global.
ZigZag Global offers a returns portal that can be customised, enabling you to change returns rules alongside white-labelling the portal to reflect your brand.
E-commerce leaders can adapt various new return solutions (such as a gift card, exchange, or cash refund) depending on customers’ reasons for returning.
For example, you can customise the possible reasons for returns to be that the product was faulty, did not fit, or was unsuitable.
Get a feel of how ZigZag’s platform works in our guided demo: 👇
Does your online store operate on Shopify?
Our returns management solution can also be set up on Shopify with as little effort as one single click.
Here’s why Shopify merchants love our integration:
💡 Our consumer research on returns found that 57% of consumers who are considering returning items would accept a gift card as a refund.
This return option lets you keep capital in the business while benefiting customers with a quick gift card option they can use in your store.
Our returns platform is ideal for international returns, as we facilitate international returns in 170+ countries by connecting you with 1,500+ global carriers.
➡️ ZigZag’s global returns portal can also accept multiple currencies & provides different language settings for international consumers, which is ideal for international brands.
Platforms like Loop Returns that do not facilitate international returns make global retailers use multiple return management solutions for the different countries.
Instead of using multiple return solutions for the USA, Europe, and other regions, you can use ZigZag Global as a global return logistics solution.
Similar to Loop Returns, the goal of our global returns solution is not only to manage your returns but to help you save time, money, and improve the loyalty of your shoppers.
This is why ZigZag Global offers the following return options for your shoppers:
In-store returns are when customers return the product to your store in person to save the costs of a paid return online.
Your online store can implement free in-store returns to your physical locations to slash shipping costs, boost foot traffic to your store, and give shoppers more ways to get a refund.
💡 ZigZag Global also offers in-store drop-off kiosks that are hassle-free for your shoppers to use in your store.
Return to store credit is when consumers get a refund in the form of a gift card to your online store, instead of a monetary refund to their bank account.
As shoppers are happy to accept store credit instead of a refund (since it’s usually of greater value), our team added the option of this return to our retailers’ portal so you can keep capital in the business.
➡️ Return to store credits allows you to increase and maintain the customer lifetime value (LTV).
48% of consumers are happy paying for returns, and there has been a 32% rise in paid returns since last year.
This is why we’ve started recommending that the retailers we work with implement paid returns in their stores.
That means asking consumers to pay a small fee to return their products.
Here are a few reasons why retailers of all sizes have been offering paid returns:
💡 You can check out our recent article on how merchants can deal with bracketing.
➡️ Interested in how much money ZigZag’s paid returns can save your organisation? Check out our ROI Calculator.
Here’s a scenario where you have 5,000 returns per month, and 20% of them are paid returns of £3.
That’ll save you a total of £3,000 per month.
Unlike Loop Returns, which has limited return analytics according to G2 reviews, our returns platform offers advanced reporting that tracks everything for our merchants to view and manage from one portal, such as:
➡️ The retailers that use ZigZag Global can reduce their returns in the long run after evaluating the common reasons why people return products.
New Look, a retail chain company, partnered with ZigZag Global as it was facing high return costs and could not understand why shoppers returned items.
With our enterprise returns management solution, New Look introduced free and paid return options, where the in-store returns were free of charge, and there was a charge of £2.50 for paid returns.
The retailer transformed its returns experience and has:
✅ 1,500+ global carriers to manage international returns.
✅ Advanced reporting and returns analytics to uncover why customers return products.
✅ Wide range of returning options for your customers, such as paid returns, return to store, and return to gift card.
✅ 500,000+ drop-off locations worldwide.
✅ Customisable returns portal with multiple currencies.
❌ Shipping back from the EU might take some time, according to a G2 review.
❌ Some retailers note that some of the carriers can be slower than others.
Aftership is a post-purchase experience tool for retailers that helps them set up rule-based returns automations.
The platform is a good Loop alternative for merchants looking for more customisation options and more rule-based return automations.
Aftership offers four monthly plans that are based on how many shipments per year your organisation is expecting.
There are 4 paid tiers:
✅ Rule-based return automations with eligibility criteria.
✅ SME-friendly pricing that starts from as little as $19/month.
✅ Good range of carriers when compared to Loop.
❌ The analytics and data insights may not be as useful and powerful on lower tiers.
❌ Not as easy to set up and use, which is why some retailers have been looking for alternatives to Aftership.
nShift is a returns management platform that offers a suite of products to help you manage the post-purchase customer experience.
The tool is a viable alternative to Loop for retailers looking for deeper insights into why products are being returned.
nShift does not publicly disclose its pricing, so you’d have to request a call-back or schedule a demo with them.
✅ Emissions tracking and reporting for environmentally-conscious retailers.
✅ Can be set up within a few days on its lowest-paid plan.
✅ Good network of international and local carriers.
❌ Not as many return options as Loop and ZigZag Global.
❌ Customer support is not as good as other competitors, which is why some retailers have been looking for nShift alternatives.
ReBound offers an international returns management solution that can help you reduce the cost of returns with the platform’s efficient RMA and reverse logistics management.
The returns platform is ideal for retailers looking to take care of the entire returns flow for all sources of their returns.
ReBound does not currently disclose its pricing, so you will have to contact them to receive a quote
✅ Return tracking with branded push notifications for your consumers.
✅ One-click Shopify integration that adds different return options.
✅ Efficient RMA management to reduce returns costs.
❌ Some shoppers have lost orders with their service, according to TrustPilot reviews.
❌ Fewer return options for shoppers than other ReBound competitors on the market.
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Narvar offers a comprehensive post-purchase experience solution that lets your shoppers receive clear delivery expectations and track their returns.
The platform is a good alternative to Loop for retailers looking to offset their cost of returns with the platform’s smart routing.
Narvar does not currently disclose its pricing, so you’d have to contact them to receive a quote.
➡️ But we’ve got the numbers: In our in-depth Narvar pricing guide, we found how much the platform really costs after consulting with insiders.
✅ Advanced return rules for faster value recovery.
✅ Narvar’s Network data lets you reduce fraudulent returns, which benefits larger retailers.
✅ Returns portal that can be customised to your brand.
❌ Fewer carrier integrations than other alternatives on the market.
❌ It takes 60-90 days for full implementation and integration of the Narvar software, which is why some merchants have been looking for Narvar alternatives.
Unlike Loop, ClickPost is a shipping management software that offers retailers advanced returns automation and the ability to see why customers return products.
The returns software is a good enough alternative to Loop for retailers looking to build a customisable returns portal with branded tracking and notifications.
To access ClickPost’s returns management platform, you’d have to be on their ReturnsPro plan, which does not disclose its pricing.
✅ Good range of carriers with discounted rates.
✅ Single-view order management.
✅ Nice range of customisation options for returns tracking and notifications.
❌ Not as many return options to reduce costs as other ClickPost alternatives.
❌ Analytics and reporting are not always valid, according to some platform users.
Sendcloud offers a returns management and reverse logistics platform that helps you automate label creation and streamline your e-commerce returns.
The returns software has a ‘’Free Forever’’ plan that appeals to smaller online stores, making it a viable alternative to Loop Returns for start-ups.
Sendcloud has a free version of its software that lets you get access to up to 2 shop integrations, 50 shipments per month and API access to the platform.
To access the tool’s better shipping discount rates and get access to more shipments per month, you’d need to be on their Lite plan, which starts from £21/month.
The tool’s Growth (£63/month) and Premium (£125/month) plans offer more shipments per month and cheaper price/label rates if you exceed your monthly limit of returns.
✅ Advanced return analytics with data-driven insights.
✅ Real-time return shipment tracking.
✅ Generous freemium plan.
❌ The analytics dashboard is only available in the Premium plan, which costs £125/month.
❌ There are fewer carrier options than other Sendcloud alternatives on the market.
Outvio offers an international returns management solution that helps retailers expand into new markets.
The platform is a nice alternative to Loop for international retailers looking to delight their international customers with a positive returns and exchanges experience.
Outvio has 2 paid plans for their international returns:
✅ Multilingual customisable returns portal.
✅ You can create international return policies.
✅ Smart returns and exchanges rules.
❌ Lack of return options that go beyond returns and refunds, which is why some customers have been looking for Outvio alternatives to offset costs.
❌ Limited range of return courier services and drop-off locations in comparison to other global returns competitors like ZigZag Global.
ReturnGO has gained a reputation with its sustainable returns management solution that focuses on enabling merchants to offset return costs from returns while tackling waste.
The returns platform is a good alternative to Loop for enterprises that want to set up a streamlined and environmentally-friendly return experience.
ReturnGO bases its pricing on a tiered pricing structure that includes features and an annual returns allowance.
There are 3 paid plans for retailers:
✅ Refunds, gift cards, and store credit return options.
✅ Customisable returns portal that can be set up with up to 5 languages.
✅ Advanced returns automations.
❌ Starting price may not be very small-business-friendly, which is not ideal for smaller businesses looking to switch from ShipStation.
❌ Premium and Pro plans support only Shopify, which is why merchants have been looking for alternatives to ReturnGO.
ShipStation offers a returns management solution that, similar to other tools, helps enterprises set up a branded returns portal to manage cross-channel returns.
The platform is a good alternative to Loop for smaller teams looking for a simplistic platform with an affordable pricing model that helps them save money with pay-per-use return labels.
ShipStation’s pricing is primarily based on shipments per month and offers 4 paid plans:
✅ Branded labels and tracking of returns.
✅ SME-friendly pricing with a generous plan for Enterprises with unlimited shipments.
✅ You can send return labels with your orders, which is a good way of dealing with staging in e-commerce.
❌ Carrier rates are not as good as other ShipStation alternatives on the market, like ZigZag, which offers discounted rates with our carrier accounts.
❌ Does not support FedEx, according to G2 reviews.
We went over the 10 best returns management platforms that are ideal alternatives to Loop and can help you minimise your cost of returns and delight shoppers.
Each returns solution that we reviewed has its strengths, weaknesses, and pros & cons.
Built for retailers who operate globally, ZigZag offers an all-in-one returns platform that is designed to take over any online store’s post-purchase experience.
If you’re an e-commerce leader looking for a returns management platform that offers:
Then you can book a demo to learn more about ZigZag Global.
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