8 Best WooCommerce Returns Management Software In 2026

Are you seeking the best returns management software for your WooCommerce e-commerce store to minimise returns and enhance customer satisfaction?

A good WooCommerce returns management tool can simplify return requests and centralise order data to help you cut support workload and boost customer loyalty through a better post-purchase experience.

In this article, I’ll go over the 8 best returns management software for WooCommerce in 2025, going over their features, pricing, and pros & cons.

What Factors To Consider When Evaluating Returns Management Software For WooCommerce

When evaluating returns management tools for WooCommerce stores, I took into consideration the following criteria:

• WooCommerce integration quality: The returns platform should integrate smoothly with WooCommerce (via plugin or API) to ensure that order, customer, and product data sync properly without extensive manual work.
• Pricing and scalability: The pricing structure should suit your store’s volume and expected growth, which is why I looked at tools with transparent and flexible pricing, without hidden fees that could balloon as your returns scale.
• Return options and flexibility: A good returns platform will let you offer multiple return and exchange options (refund, exchange, store credit, in-store returns if relevant), providing your customers with flexibility while protecting your bottom line.
• Automation and workflow configuration, which is the ability to set automated return rules, auto-generate return labels, and auto-approve or reject returns under certain conditions.
• Shipment tracking and visibility for returns: The platform should provide real-time tracking information for returned items, so both you and your customers know where the package is throughout the return process.
• Customisable return policies and rules: Since WooCommerce stores often differ significantly in size and product mix, the returns platform should let you define flexible, customisable return policies (e.g. time windows, restocking fees, condition checks) to match your needs.
• Analytics and reporting on returns: The tool should offer reporting capabilities, such as insights into return rates, reasons for return, and cost of returns, to help you understand return patterns and battle issues like wardrobing.

💡 I also looked at G2 and TrustPilot reviews to see what other merchants and consumers think about their experience with the platform.

What are the best returns management tools for WooCommerce retailers on the market?

The best returns management tools on the market for WooCommerce are ZigZag Global, with its range of return options, premium carrier rates, and best-in-class return analytics; ReturnGO and Narvar.

Let’s go over the full list of the 8 best returns management tools for WooCommerce merchants that I’ve shortlisted:

#1: ZigZag Global

ZigZag Global offers the best WooCommerce returns management software for retailers looking to optimise and automate their returns process across the UK and 170+ other countries.

You can get real-time return data, faster refund approvals, and clear insights into return reasons, all seamlessly integrated into your WooCommerce store.

Note: Even though ZigZag Global is our returns management solution, we’ll aim to provide an unbiased perspective on why our returns software is the best WooCommerce returns management software on the market in 2025.

Let’s go over the capabilities 👇 that merchants like SportsDirect, Ted Baker, Puma and Swarovski love about ZigZag Global.

Customisable Returns Portal for WooCommerce Stores

ZigZag’s customisable returns portal helps WooCommerce retailers like you change returns rules alongside white-labelling the portal to reflect your brand.

It’s possible to adapt various new returns solutions (such as a gift card, exchange, or cash refund) depending on your shoppers’ reasons for returning.

Possible reasons could be that the product was faulty, did not fit, or was unsuitable.

You can get a feel of how ZigZag’s tool works in our guided demo: 👇

International Returns To 170+ Countries With 1,500+ Carrier Services.

The ‘’Global’’ part of ZigZag Global is because our returns management software is ideal for global returns, as our platform facilitates international returns in 170+ countries by connecting you with 1,500+ global carriers.

➡️ Our returns portal can also accept multiple currencies and provide different language settings for international consumers.

In-Depth Range of Returns Options For Consumers

The goal of our international returns solution is not only to manage your returns, but to help you save time and money, and to improve the loyalty of your customers.

This is why our returns platform offers the following returns options for your customers:

In-Store Returns

In-store returns are when shoppers return the product to your store in person to save the costs of a paid return online.

Your store can implement free in-store returns to slash shipping costs, boost foot traffic to your physical store, and give consumers more ways to get a refund.

💡 ZigZag Global also offers in-store drop-off kiosks that are hassle-free for your shoppers.

Store Credit To Save the Sale

Return to store credit is when shoppers get a refund in the form of a gift card to your online store, instead of a monetary refund in their bank account.

As customers are happy to accept store credit instead of a refund (since it’s usually a greater value), our team added the option of this return to our retailers’ portal so you can keep capital in the business.

Paid Returns

As 48% of consumers are happy paying for returns, there has been a 32% rise in paid returns since last year.

This is why we’ve started recommending that the merchants we work with implement paid returns in their stores, as the behaviour towards paid returns is changing.

That means asking consumers to pay a small fee to return their product.

Here are a few reasons why merchants have been offering paid returns:

• Returned costs are covered, so your organisation is not on the losing end.
• Consumers can’t exploit the free returns policy to engage in wardrobing.
• Shoppers are likely to make better buying decisions.

Advanced Returns Analytics

Our returns software offers advanced reporting that tracks everything for our retailers to view and manage from one portal, such as:

• Comparing the popularity of refund solutions.
• Evaluating the most common reasons why consumers return products.
• Reviewing revenue generated from paid returns.
• Detecting suspicious return behaviour from shoppers.

Case Study: Lands' End glides its returns through customs and cuts refund times via ZigZag

Lands’ End is a heritage American lifestyle retailer known for its high-quality clothing, swimwear, outerwear, and home goods.

It partnered with ZigZag as it struggled refunding international customers quickly, had an outdated label-in-the-box  solution, and had very few carrier options.

Since switching to ZigZag the retailer has:

• Faster Refunds and efficient grading via ZigZag's German warehouse processing team
• Cut costs through consolidating returns in Europe before shipping them back to the UK
• Offered more carrier services to its customers than ever before

ZigZag Pros & Cons

✅ 1,500+ global carriers to manage domestic and international returns.

✅ Advanced reporting and returns analytics to uncover why customers return products.

✅ Wide range of returning options for your customers, such as paid returns, return to store, and return to gift card.

✅ Customisable returns portal.

❌ Shipping back from the EU might take some time, according to a G2 review.

❌ Some retailers note that some of the carriers can be slower than others.

Book a demo with ZigZag

To learn more about ZigZag Global’s smart returns, book a demo to see the returns portal in action and discuss customising a solution for your store.

#2: ReturnGO

ReturnGO has gained a reputation with its sustainable returns management solution that focuses on enabling retailers to offset return costs from returns while tackling waste.

The platform provides a WooCommerce returns portal, supports returns & exchanges, and lets you set up automatic return-label generation and tracking.

Features

• Exchanges: Upsell customers as they are making a return to increase revenue.
• Send out branded order tracking notifications for any shipment to improve customer loyalty.
• Return automations, such as ‘’request approval’’ automation and ‘’mark as done’’.
• Get access to AI-powered insights on your returns to optimise your returns process.

Pricing

ReturnGO bases its pricing on a tiered pricing structure that includes features and an annual returns allowance.

There are 3 paid plans for merchants, although only 1 of them is for WooCommerce merchants:

• Premium: Starts from $147/month for up to 2,000 annual returns and gives you access to variant and product exchanges, and branded email notifications.
• Pro: Starts from $297/month for up to 5,000 annual returns and adds white-labelling options, item validation features, and packaging slips.
• Enterprise: Custom pricing, which adds an order tracking portal and notifications, advanced automations, and multi-store plans.

➡️ Note that you’ll have to be on ReturnGO’s Enterprise plan in order to use their WooCommerce integration.

Pros and Cons

✅ Refunds, gift cards, and store credit return options.

✅ Customisable returns portal that can be set up with up to 5 languages.

✅ Advanced returns automations.

❌ The tool’s starting price for WooCommerce may not be very SME-friendly.

❌ Premium and Pro plans support only Shopify, which is why merchants have been looking for alternatives to ReturnGO.

#3: Narvar

Narvar offers a post-purchase experience solution that lets your customers receive clear delivery expectations and track their returns.

The platform can be integrated with WooCommerce to provide merchants with enhanced order tracking, personalised shipping notifications, and automated returns.

Features

• Help customers choose how they want to return, as they can choose from home pick-up, store drop-offs, and other drop-off locations.
• Define reason-based fees for returns, such as ‘’no return shipping fee’’ for an incorrect item.
• Offset the cost of returns with Narvar’s smart routing of returned inventory.

Pricing

Narvar does not currently disclose its pricing, so you’d have to contact them to receive a quote.

➡️ Despite this, we found some numbers: In our comprehensive Narvar pricing guide, we found how much the platform costs after consulting with insiders.

Pros and Cons

✅ Advanced return rules for faster value recovery.

✅ Narvar’s Network data lets you reduce fraudulent returns, which benefits larger retailers.

✅ Returns portal that can be customised to your brand.

❌ Fewer carrier integrations than other alternatives on the market.

❌ It takes 60-90 days for full implementation and integration of the Narvar software, which is why some merchants have been looking for Narvar alternatives.

#4: Outvio

Outvio offers an international returns management solution that can help your WooCommerce store expand into new markets.

The tool is a nice option for international WooCommerce merchants looking to delight their international shoppers with a positive returns and exchanges experience.

Features

• Set up the tool in about 2 minutes and then start shipping, tracking, and returning products.
• Multilingual and customisable returns portal that provides shoppers with on-brand notifications.
• Automatically generate return labels and automate product exchanges for any product variant.

Pricing

Outvio no longer has public pricing on its post-checkout experience platform, with plans starting from €4,200/year and a quote needed to get your price.

Pros and Cons

✅ Multilingual customisable returns portal.

✅ 2-minute set-up of the platform in WooCommerce.

✅ Smart returns and exchanges rules.

❌ Lack of return options that go beyond returns and refunds, which is why some retailers have been looking for Outvio alternatives to offset costs.

❌ Limited range of return courier services and drop-off locations.

#5: ShipStation

ShipStation offers a returns management solution that helps enterprises and small stores set up a branded returns portal to manage cross-channel returns.

The returns platform is a viable option for smaller teams looking for a simplistic WooCommerce platform with an affordable pricing model that helps them save money with pay-per-use return labels.

Features

• You can automatically import orders from your Woo store and other sales channels to a single platform.
• Send return labels with orders to speed up your returns process and manage returns centrally.
• Get access to label discounts to protect your returns budget.
• Create and process RMAs to reduce administrative tasks, provide visibility to your shoppers and prevent return fraud.

Pricing

ShipStation’s pricing is primarily based on shipments per month and offers 1 free and 3 paid plans:

• Free plan: £0/month for 50 shipments/month.
• Starter plan: Starts from £10/month for 50 shipments/month.
• Standard plan: Starts from £25/month for 50 shipments/month.
• Premium plan: Starts from £270/month for 50 shipments/month.

Pros and Cons

✅ Branded labels and tracking of returns.

✅ SME-friendly pricing with a generous free plan with up to 10 shipments a month.

✅ You can send return labels with your orders.

❌ Carrier rates are not as good as other ShipStation alternatives on the market, like ZigZag, which offers discounted rates with our carrier accounts.

❌ Does not support FedEx, according to G2 reviews, which might put off US retailers.

#6: ReBound

ReBound is a global returns management app that helps merchants reduce their cost of returns with the platform’s efficient RMA management.

The returns tool is ideal for enterprises on WooCommerce looking to take care of the entire returns flow for all sources of returns.

Features

• Omnichannel returns: You can handle the process of the entire returns flow for all sources of returns.
• RMA management: Reduce your cost of returns by up to 5% with ReBound’s efficient returns routing.
• A comprehensive range of return options for consumers, such as home collection and drop-off services.

Pricing

ReBound does not currently disclose its pricing, so you will have to contact them to receive a quote.

Pros and Cons

✅ Return tracking with branded push notifications for your consumers.

✅ A good range of return options for merchants.

✅ Efficient RMA management to reduce returns costs.

❌ Some end users have lost orders with their service, according to TrustPilot reviews.

❌ Fewer return options for end users than other ReBound alternatives on the market.

#7: AfterShip

AfterShip offers a post-purchase experience tool for WooCommerce merchants that helps them set up rule-based returns automations.

The solution is ideal for retailers looking for more customisation options and more rule-based return automations.

Features

• Recapture revenue with product exchanges and offer partial refunds.
• Rule-based returns automations that can help you offset return costs and retain more revenue from shoppers.
• You can set up return eligibility rules, an analytics dashboard, and automated resolutions.
• Advanced return fraud management: You can set automated workflows to detect and prevent return fraud by analysing return frequency for some shoppers and weight discrepancies.

➡️ Shipments imported to your AfterShip Tracking account will be matched with the correct couriers and tracked automatically for free at AfterShip Tracking.

Pricing

AfterShip offers four monthly plans that are based on how many shipments per year your organisation is expecting.

There are 4 paid tiers:

• Essentials: Starts from $9/month for 240 returns per year and includes their integration with 1,200 carriers and a customisable returns portal.
• Pro: Starts from $49/month for 1,200 returns per year and adds automatic returns approval, refund to store credit, and general eligibility rules.
• Premium: Starts from $199/month for 2,400 returns per year and adds shipment status-triggered automations, exchange on store, and exchange for other items.
• Enterprise: Custom pricing for 12,000+ returns per year, which gives you access to instant exchanges, returns API, and enterprise-grade security.

Pros and Cons

✅ Rule-based return automations with eligibility criteria.

✅ SME-friendly pricing that starts from as little as $9/month.

✅ Good range of carriers.

❌ The analytics and data insights may not be as useful and powerful on lower tiers.

❌ Not as easy to set up and use, which is why some retailers have been looking for alternatives to AfterShip.

#8: nShift

nShift offers a returns management solution that offers a suite of products to help you manage the post-purchase customer experience.

The platform now offers a plugin to WooCommerce that makes it easy for retailers to integrate their system with nShift Ship and easily handle shipments.

Features

• Good analytics and insights into why shipments are being returned to gain a better idea of product faults and returns trends.
• nShift optimises multi-carrier shipping processes and works with the world’s largest carriers to help you better meet customer needs.
• Lower your carbon footprint with emissions tracking and reporting.

Pricing

nShift does not publicly disclose its pricing, so you’d have to request a callback or schedule a demo with them.

Pros and Cons

✅ Emissions tracking and reporting for environmentally-conscious retailers.

✅ Can be set up within a few days on its lowest-paid plan.

✅ Good network of international and local carriers.

❌ Not as many return options as tools like Loop Returns and ZigZag Global.

❌ Customer support is not as good as other competitors, which is why some merchants have been looking for nShift alternatives.

Next Steps For Retailers on WooCommerce: Offset Costs & Battle Return Fraud With ZigZag Global

I went over the 8 best WooCommerce returns management platforms that can help you minimise your cost of returns and delight customers.

Each returns system that we reviewed has its strengths, weaknesses, and pros & cons.

WooCommerce users can now manage the full e-commerce journey more efficiently with ZigZag’s smart returns integration.

From real-time return insights to faster approvals and simplified refunds, everything is handled directly within your store with direct carrier integrations at competitive rates.

If you’re an e-commerce leader looking for a returns management platform on WooCommerce that offers:

• A customisable returns portal that can be personalised to your shoppers.
• Wide range of return options, such as paid returns, return to store credit, and return to gift card.
• Access to detailed analytics and reports on what drives shoppers to return products.

Then you can book a demo to learn more about ZigZag Global.

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