ReBound Pricing: How Much Does It Really Cost? (2025)

Even though ReBound does not disclose its pricing on its website, as it is entirely custom, we turned over a lot of stones to find out how much you can expect to pay for the platform.

In this guide, we’ll go over ReBound’s pricing structure, going over how they figure out how much to charge you, and discuss reported numbers.

➡️ At the end of this article, we’ll introduce you to an alternative to ReBound that offers a better customer experience, is easier to set up, and does not require you to use your carrier accounts.

How Does ReBound Calculate Its Pricing?

ReBound’s pricing appears to be multi-part and volume-based.

The company markets a modular suite of returns services (e.g. Ship & Track, Processing, Notifications, Data & Insights, etc.), each of which is likely priced separately.

For instance, ReBound’s website describes “modular products that we combine to build solutions” for returns, implying that you will pay for the modules you’ll use.

Within processing, ReBound even offers tiered packages (“Level 1, 2, 3”) of increasing complexity.

Higher levels include advanced activities (like grading and rework) that presumably cost more.

Likewise, their ship-and-track logistics are tailored by return volume: you can choose pallet versus box shipments “depending on your return volume”.

A ReBound case study noted a “growing number of products [and] diverse pricing strategies” as the business expanded internationally, suggesting region-specific rates or per-service unit pricing.

In practice, pricing likely combines a:

• Base/retainer
• Per-return or per-shipment fees, adjusted for volume
• Chosen service levels (though no explicit breakdowns are public)

How Much Does ReBound Really Cost?

We found no concrete pricing figures for ReBound (there were no leaked rates, per-return fees, or tier examples).

Leading software directories list “No pricing found”, and ReBound’s own marketing never mentions rates.

There’s also no public data found on contract minimums, onboarding fees, or the shape of multi-year contracts.

The only clues come from anecdotal customer reports.

For example, a U.S. shopper using a ReBound-managed return reported paying “almost $30 for postage”, while a UK user mentioned a £6.50 return fee (which went missing).

Another UK customer complained about being “£40 out of pocket for nothing” after a return via ReBound.

Even though these cases reflect shipping/handling fees on individual returns rather than ReBound’s contract pricing, they hint that consumers sometimes bear significant costs on ReBound returns.

Is ReBound’s Solution Worth It?

Some vendor reviews claim returns cost savings, but a large number of ReBound’s customers have been overall dissatisfied with their solution.

Another common complaint among shoppers has been the lack of communication and updates from ReBound regarding refunds and returns.

A UK customer claims that there have been no updates or refunds for the past 1 month, ever since returning an item to one of the merchants ReBound works with.

Looking For A ReBound Alternative?

Considering the fact that ReBound can cost an arm and a leg for SME retailers and the fact that the software has been problematic for some shoppers, some merchants have been looking for ReBound alternatives.

ZigZag Global (that’s us) offers the best ReBound alternative on the market for merchants looking to optimise and automate their returns process.

Unlike ReBound, ZigZag offers:

• A good end-user experience with returns, as well as key account management.
• Implementation support to ensure that you can get your returns portal live in a matter of weeks and not months.
• Our carrier accounts, so you would not have to use your carrier account.
• A comprehensive range of return options for shoppers, including return to store credit, paid returns, and in-store returns.
• A good range of international carrier integrations so you can scale your returns management abroad, instead of using multiple returns management software for the different markets.
• Small-business-friendly pricing, as our returns management solutions aim to serve both SMEs and large organisations.

Note: Even though ZigZag Global is our returns solution, we’ll aim to provide an unbiased perspective on why we offer the best ReBound alternative.

Our returns platform lets you build a custom returns portal and offers your shoppers different return options that help you keep capital in the business and lower the costs of returns.

We also provide retailers with access to 220 localised warehouses and over 1,500 international carrier services, all across 170+ origin countries.

Here are the features that make ZigZag Global the best ReBound alternative on the market in 2025:

Customisable Returns Portal

ZigZag offers a customisable returns portal that enables retailers to change returns rules alongside white-labelling the portal to reflect their brand.

You can adapt various new return solutions (such as a gift card, exchange, or cash refund) depending on shoppers’ reasons for returning.

Possible reasons could be that the product was faulty, did not fit, or was unsuitable.

Get a feel of how ZigZag’s platform works in our guided demo: 👇

Single-Click Shopify Integration

Is your online store on Shopify?

Our returns management solution can also be set up on Shopify with as little effort as a single click.

Here’s why merchants love our Shopify integration:

• One-click installation: Install the ZigZag plugin with a simple click to offer hassle-free returns to your shoppers.
• Save the sale with exchanges: Offer exchanges or refunds to gift cards instead of a full refund.
• Cut the costs of your returns: Save up to 57% in your return costs with our consolidation and efficient routing of e-commerce returns.

💡 Our research on returns found that 57% of shoppers who are considering returning items would accept a gift card as a refund.

This return option lets you keep money in your business while benefiting shoppers with a quick gift card option they can use in your store.

International Returns To 170+ Countries With 1,500+ Carrier Services.

The ‘’Global’’ part of ZigZag Global is because our returns software is ideal for international returns, as our software facilitates international returns in 170+ countries by connecting you with 1,500+ global carriers.

➡️ Our returns portal can accept multiple currencies & provides different language settings for international shoppers, which is ideal for international brands.

Instead of using multiple return management platforms for the USA, Europe, and other regions, you can use ZigZag Global as a global return logistics solution.

Comprehensive Range of Return Options For Consumers

The goal of our global returns solution is not only to manage your returns but to help you save time, money, and improve the loyalty of your shoppers.

This is why ZigZag Global offers the following return options for your shoppers:

In-Store Returns

In-store returns are when shoppers return the product to your store in person to save the costs of a paid return online.

Your store can implement free in-store returns to slash shipping costs, boost foot traffic to your physical store, and give consumers more ways to get a refund.

💡 ZigZag Global also offers in-store drop-off kiosks for companies that are hassle-free for your shoppers (we’ll provide an example retailer who introduced it later).

Store Credit To Save the Sale

Return to store credit is when shoppers get a refund in the form of a gift card to your online store, instead of a monetary refund in their bank account.

As consumers are happy to accept store credit instead of a refund (since it’s usually of greater value), we added the option of this return to our retailers’ portal so you can keep capital in the business.

➡️ Return to store credits allows you to increase and maintain the customer lifetime value.

Paid Returns

As 48% of consumers are happy paying for returns, there has been a 32% rise in paid returns since last year.

This is why we’ve started recommending the retailers we work with implement paid returns in their stores, as the behaviour towards paid returns is changing.

That means asking consumers to pay a small fee to return their products.

Here are a few reasons why merchants have been offering paid returns:

• Returned costs are covered, so your company is not on the losing end.
• Consumers can’t exploit the free returns policy to engage in wardrobing.
• Shoppers are likely to make better buying decisions.

💡 You can check out our recent article on how merchants can deal with wardrobing and staging, as we went over that paid returns are the solution to wardrobing.

➡️ Interested in how much money ZigZag’s paid returns save your organisation? You can check out our ROI Calculator.

Here’s a scenario where you have 5,000 returns per month, and 20% of them are paid returns of £3.

That’ll save you a total of £3,000 per month.

Advanced Returns Analytics

Our returns app offers advanced reporting that tracks everything for our retailers to view and manage from one portal, such as:

Comparing the popularity of refund solutions.

Evaluating the most common reasons why consumers return products.

Reviewing revenue generated from paid returns.

Detecting suspicious return behaviour from shoppers.

➡️ The merchants that use ZigZag Global can reduce their returns in the long run after evaluating the common reasons why people return products.

ZigZag Global Pricing: How Is It Different From ReBound’s?

ZigZag Global, unlike ReBound, discloses our pricing to Shopify merchants.

We also do not expect you to plug in your carrier accounts, as we have accounts with carriers with favourable prices for our retailers.

ZigZag Global’s Shopify pricing is based on returns per month as well as the level of automation and customisation you’d require.

Our platform has 3 pricing tiers for Shopify merchants:

• Silver: $20/month, which gives you access to 100 returns a month, Evri, Collect+ & USPS labels or the ability to upload your own, returns analytics, and customer updates.
• Gold: $50/month, which gives you access to 300 returns a month, auto one-click refunds, auto-exchange order creation, return-to-store credit, and custom email templates.
• Platinum: $500/month, which gives you access to 3,500 returns a month, portal styling assistance by our team, quick support response time and technical support.
• Enterprise: Custom price for a custom amount of returns a month, which lets you use your own carrier accounts, access to a dedicated account manager, and the ability to connect your systems via our platform APIs.

💡 All of our Shopify pricing plans, except the Enterprise plan, come with a 14-day free trial.

Note: If your plan exceeds the returns limit, you’ll be charged $0.20 for each additional return.

➡️ Are you not on Shopify? You can book a demo with one of our returns management experts to get a personalised quote.

Case Study: New Look Introduced Convenient Drop-Off Kiosks At Selected UK Shops

New Look, a retail chain company, partnered with ZigZag Global as it was facing high return costs and could not understand why customers returned items.

With our returns management solution, New Look introduced free and paid return options, where the in-store returns were free of charge, and there was a charge of £2.50 for paid returns.

The merchant transformed its returns experience and has:

• Received a 20% decrease in return status queries when the improved tracking was implemented.
• Doubled their in-store returns via the combination of easy in-store returns and paid online returns.
• Increased their rating from 4.3/5 to 4.7/5 on Trustpilot.

Next Steps: Offset Costs & Battle Return Fraud With ZigZag Global

Built for merchants who operate globally, ZigZag offers an all-in-one returns platform that is designed to take over any online store’s post-purchase experience.

Regardless of whether you’re an e-commerce giant or an SME, our returns management platform offers:

A customisable returns portal that can be personalised to your shoppers.

Wide range of return options, such as paid returns, return to store credit, and return to gift card.

Access to detailed analytics and reports on what drives shoppers to return products.

Book a demo

Then you can book a demo to learn more about ZigZag Global.

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