
Are you looking to find out how much parcelLab really costs before you speak with their sales team?
Similar to enterprise-grade post-purchase tools like Narvar, parcelLab does not publicise its pricing.
Despite this, some insiders of the platform have reported on its pricing, which is why I decided to create this guide to help merchants make the right call.
In this buyer guide, I’ll cover everything that is known about parcelLab’s pricing, including if it has a free plan or a free trial, and some reported numbers that you can use for your due diligence.
➡️ At the end of this article, I’ll introduce you to a comprehensive parcelLab alternative for returns management that is easy to set up, does not require you to use your carrier accounts, and is rather affordable for growth-stage DTC brands.
ParcelLab, to our knowledge, does not offer a free trial or a free plan of its post-purchase solution as of January 2026.
According to insiders of the platform, parcelLab starts at €2,400/month (just over £2,000/month).

Another 3rd party insider mentions that parcelLab’s pricing now starts from €40,000/year (~£35,000/year).
Now that you know parcelLab’s pricing and you still haven’t given up reading this article, I’ll assume that you’re fine to continue reading.
parcelLab has been a game-changer for many e-commerce brands, with some users mentioning that it keeps their customers coming back and that the tool’s analytics are also super helpful.
However, ignoring the high price tag, which would make many SMEs give up, users of the platform mention a few concerns about the solution:

According to one enterprise user, it can take weeks or even months for a support ticket to be resolved.
‘’If a support ticket needs to be filed, it takes weeks, sometimes months, just to get a resolution, while you get asked repetitive information.’’ – G2 Review.

‘’Sometimes we may find that shipment information is not synchronised across our systems, affecting customer support performance.’’ – G2 Review.

‘’Integration takes some initial setup, but once configured, it runs smoothly. Some features require deeper customisation, but the platform is flexible and scalable.’’ – G2 Review.

ZigZag Global (that’s us) offers the best parcelLab alternative in 2026 for retailers of all sizes looking to optimise and automate their returns management on a worldwide scale.
While parcelLab is primarily designed to improve your post-purchase communication and branded tracking experiences, ZigZag is purpose-built to reduce the cost, friction, and complexity of local and global returns.
Instead of treating returns as an extension of outbound delivery visibility, ZigZag provides you with a global returns infrastructure that helps you protect your margins, keep capital in the business, and offset your costs of returns.
Unlike parcelLab, ZigZag offers:
Disclosure: Even though ZigZag Global is our returns platform, I’ll provide an unbiased perspective on why we offer the best parcelLab alternative on the market in 2026.

Our returns platform lets you build a custom returns portal and offers your consumers different return options that help you keep capital in the business and offset the costs of returns.
We also provide merchants with access to 220 localised warehouses and over 1,500 international carrier services, all across 170+ origin countries.
Let’s go over the capabilities that SMEs and enterprises like SportsDirect, Ted Baker, Puma and Swarovski love about ZigZag Global. 👇
ZigZag Global offers a customisable returns portal that lets you change returns rules alongside white-labelling the portal to reflect your brand.
You can adapt various new return solutions (such as a gift card, exchange, or cash refund) depending on the customers’ reasons for returning.
For example, merchants can customise the possible reasons for returns to be that the product was faulty, did not fit, or was unsuitable.
You can get a feel of how ZigZag’s platform works in our interactive guided demo: 👇
Does your shop operate on Shopify?
Our returns management platform can also be set up on Shopify with as little effort as one single click, instead of having to wait for 3 months.
Here’s why Shopify merchants love our integration:
💡 Our consumer research on returns found that 57% of shoppers who are considering returning items would accept a gift card as a refund.
This return option lets you keep capital in the business while benefiting consumers with a quick gift card option they can use in your store.

ZigZag Global is ideal for international returns, as we facilitate international returns in 170+ countries by connecting you with 1,500+ global carriers.
➡️ Our global returns portal can also accept multiple currencies & provides different language settings for international consumers, which is ideal for international brands.
Platforms like Loop Returns and parcelLab that do not facilitate international returns make global retailers use multiple return management solutions for the different countries.
Instead of using multiple return providers for the USA, Europe, and other regions, you can use ZigZag Global as a global return logistics solution.
The goal of our global returns solution is not only to manage your returns but to help you save time, money, and improve the loyalty of your consumers.
This is why ZigZag Global offers the following return options for your shoppers:

In-store returns are when your shoppers return the product to your store in person to save the costs of a paid return online.
You can implement free in-store returns to your physical locations to slash shipping costs, boost foot traffic to your store, and give shoppers more ways to get a refund.
💡 ZigZag Global also offers in-store drop-off kiosks that are hassle-free for your shoppers to use in your store.
Return to store credit is when consumers get a refund in the form of a gift card to your online store, instead of a monetary refund to their bank account.
As shoppers are happy to accept store credit instead of a refund (since it’s usually of greater value), our team added the option of this return to our retailers’ portal so you can keep capital in the business.
➡️ Return to store credits allows you to increase and maintain the customer lifetime value (LTV).

Customers often want a solution, not a return. Provide customers with a hassle-free second chance to get the right product with Live Exchanges.
After selecting which items to return and the reason for doing so, customers are presented with either the option to get a refund or explore the exchange options. ZigZag’s Live Exchanges feature enables customers to request a new item in exchange for the return of the original.

We found that 48% of customers are happy paying for returns, and there has been a 32% rise in paid returns since last year.
This is why we’ve started recommending that the retailers we work with implement paid returns in their stores.
That means asking shoppers to pay a small fee to return their products.
Here are a few reasons why retailers of all sizes have been offering paid returns:
💡 You can check out our recent article on how merchants can deal with bracketing.
➡️ Interested in how much money ZigZag’s paid returns can save your organisation? Check out our ROI Calculator.
Here’s a scenario where you have 5,000 returns per month, and 20% of them are paid returns of £3.
That’ll save you a total of £3,000 per month.

Our returns system offers advanced reporting that tracks everything for our merchants to view and manage from one portal, such as:
➡️ Retailers who use ZigZag Global can reduce their returns in the long run after evaluating the common reasons why people return products.

There was one review on Software Advice from 2019 that mentioned the reason why they chose parcelLab was that there were no real alternatives back then.
However, if you feel like parcelLab is too expensive or not worth it, you’re not short on alternative options for post-purchase experience software in 2026.
If you’re looking for a returns management tool to reduce return costs, recover lost revenue, and scale internationally without juggling multiple tools, ZigZag Global stands out as the top parcelLab alternative in 2026.
No matter the industry you work in, such as the electronics, luxury, fast fashion, or footwear industry, our returns management platform can help you:
Book a demo to learn more about ZigZag Global.