The 8 Best FarEye Alternatives For Returns Management In 2025

The 8 Best FarEye Alternatives For Returns Management In 2025

Have you been researching FarEye alternatives to optimise your local or international returns process, battle return fraud, and minimise the cost of returns?

The shipping solution offers a customisable returns portal and the ability to track every step of the return journey, including refunds.

However, some retailers mention that they have faced some delays in processing return orders, as well as recurring technical issues that have caused them data losses.

We researched 30+ shipping and returns management solutions, sifted through verified reviews on G2, and talked to e-commerce managers to create a list of the eight best FarEye alternatives in 2025.

We will cover each tool’s features, pricing, pros/cons, and use cases so you can make an informed decision.

➡️ Disclaimer: This article will focus on the best FarEye alternatives on the market for returns management and post-purchase support for your consumers.

Before we begin, let’s go over why retailers have been considering a switch from FarEye in the first place. ⤵️

What are some of the common reasons why customers of FarEye look for alternatives?

#1: Not all features are live or are tough to integrate

FarEye has some good features and promises strong logistics performance. However, users of the returns solution have reported that upon going live, or during the set-up process, they have realised not all features are available to them.

#2: Delays in processing return orders

One of the main complaints about FarEye in returns management has been their delays in processing return orders.

We found a complaint on G2 that refers to a situation where, during Return to Origin (RTO) cases, they did not receive the required OTP (One-Time Password), which caused delays in processing return orders.

➡️ Such technical issues disrupt the return workflow, prevent timely order reconciliation, and can lead to operational inefficiencies for retailers.

‘’Sometimes in RTO cases, OTP is not received by the seller, which causes delay for return orders.’’ – G2 Review.

#3: Occasional technical issues with the server that cause data losses

It can be tough to open the admin portal quickly. Users have reported that the FarEye platform can, on occasion, be difficult to load and feel ‘slow and less responsive’.

Other customers of the tool note that there are occasional technical issues with the server that have caused them data losses.

‘’There are occasional server instabilities that can cause temporary data losses, such as earnings not being visible to delivery drivers or drivers being unable to accept orders. These disruptions affect workflow consistency and need to be addressed to maintain the system’s reliability.’’ – G2 Review.

#4: Issues tracking

Given 82% of customers now lean on the tracking services of their retailers to check on the status of their returns, it is vital to be able to offer a tracking service that updates customers in real time.

Unfortunately, like many returns solutions, FarEye isn’t immune to tracking issues.

#5: Lack of return options

Even though this is not a problem that has been called out by customers of the platform, we felt like it’s worth mentioning that traditional shipping tools like FarEye do not currently offer as many return options as a specialised returns management system would.

Some of the recent trends that have emerged include ‘’paid returns’’, ‘’return to store’’, and ‘’return to gift cards’’ to help you minimise the costs of returns and ease the impact of wardrobing and staging.

💡 Our user research also found that 48% of shoppers are happy to pay for returns to support smaller businesses.

What Factors To Consider When Searching For Alternatives To FarEye For Returns Management?

When evaluating the best FarEye alternatives to manage your local or global returns process, we looked at the following criteria:

• Customer support and dedicated account management: As customer support is originally one of FarEye’s strongest aspects, we wanted to find a tool that could provide you with support for your store that responds quickly, even if you’re a small retailer.
• Total global network: We were interested in seeing the international coverage of the return solutions we were evaluating in terms of countries served.
• Return options: A good range of return options gives shoppers more choices and enables your brand to retain revenue and offset costs, such as free return-to-store returns and paid returns.
• Shipment tracking capabilities: The returns platform you opt for should provide shoppers with real-time updates on where the packages are.
• Pricing model: The returns tool’s pricing model should align with your budget and expected returns.
• Depth and freedom of carriers: Returns tools with a bigger range of carrier options would help you optimise your logistics operations, offset costs, and provide you with access to discounted rates.

💡 We also considered the return solutions’ user reviews by merchants so we could provide an unbiased perspective on strengths and weaknesses.

What Are The Best FarEye Alternatives In 2025?

The best FarEye alternatives for returns management are ZigZag Global, Loop Returns, and ShipStation, with their superior local and global returns management capabilities.

Let’s now go over each one of them in more detail:

#1: ZigZag Global

ZigZag Global (that’s us) offers the best FarEye alternative for returns management for retailers looking to optimise their returns process on a local or worldwide scale and offset the cost of returns.

Unlike FarEye, ZigZag offers:

• Our own carrier accounts (and plenty of them, at that), so you would not have to use your own carrier account and would have a choice on which ones you’re using.
• A better range of return options for consumers, including return to store credit, paid returns, and in-store returns, not just returns and exchanges.
• International carrier integrations so you can scale your returns management abroad, and not having to use multiple returns management tools for the different markets.
• Advanced return analytics that will let you find out why shoppers return your products in the first place and help you deal with return fraud.

Note: Even though ZigZag Global is our returns solution, we’ll aim to provide an unbiased perspective on why we offer the best FarEye alternative in 2025.

Our returns system lets you build a custom returns portal and offers consumers different return options that help you keep money in the business and offset the costs of returns.

We also provide merchants with access to 220 localised warehouses and over 1,500 international carrier services across 170+ origin countries.

Let’s go over the features 👇 that retailers like SportsDirect, Ted Baker, Puma and Swarovski love about ZigZag Global.

Multilingual & Customisable Returns Portal

ZigZag offers a customisable returns portal that enables you to change returns rules alongside white-labelling the portal to reflect your brand.

You can adapt various new return solutions (such as a gift card, exchange, or cash refund) depending on shoppers’ reasons for returning.

A few reasons could be that the product was faulty, did not fit, or was unsuitable.

Get a feel of how ZigZag’s platform works in our guided demo: 👇

Single-Click Shopify Integration

Do you operate on Shopify? Our returns solution can also be set up on Shopify with as little effort as a single click.

Here’s why merchants love our Shopify integration:

• One-click installation: You can install the ZigZag plugin with a simple click to offer hassle-free returns to your shoppers.
• Save the sale with exchanges: Offer exchanges or refunds to gift cards instead of a full refund.
• Offset the costs of your returns: Save up to 57% in your return costs with our consolidation and efficient routing of e-commerce returns.

💡 Our research on returns found that 57% of shoppers who are considering returning items would accept a gift card as a refund.

This return option lets you keep money in your business while benefiting consumers with a quick gift card option they can use in your store.

International Returns To 170+ Countries With 1,500+ Carrier Services.

The ‘’Global’’ part of ZigZag Global is because our returns platform is ideal for international merchants, as our software facilitates international returns in 170+ countries by connecting you with 1,500+ global carriers.

➡️ Our returns portal can accept multiple currencies & provides different language settings for international shoppers, which is ideal for international brands.

Instead of using multiple return management platforms for the USA, Europe, and other regions, you can use ZigZag Global as a global return logistics solution.

Comprehensive Range of Return Options For Consumers

Unlike FarEye, the goal of our global returns solution is not only to manage your returns but to help you save time, money, and improve the loyalty of your shoppers.

This is why ZigZag Global offers the following return options for your customers:

Free In-Store Returns

In-store returns are when your consumers return the product to your store in person to save the costs of a paid return online.

Your store can implement free in-store returns to slash shipping costs, boost foot traffic to your physical store, and give consumers more ways to get a refund.

💡 ZigZag Global also offers in-store drop-off kiosks for companies that are hassle-free for your shoppers

Store Credit To Save the Sale

Return to store credit is when shoppers get a refund in the form of a gift card to your online store, instead of a monetary refund in their bank account.

As customers are happy to accept store credit instead of a refund (since it’s usually of greater value), we added the option of this return to our retailers’ portal so you can keep capital in the business.

➡️ Return to store credits allows you to increase and maintain the customer lifetime value.

Paid Returns

As 48% of consumers are happy paying for returns, there has been a 32% rise in paid returns since last year.

This is why we’ve started recommending the merchants we work with implement paid returns in their stores, as the behaviour towards paid returns is changing.

That means asking consumers to pay a small fee to return their products.

Here are a few reasons why merchants have been offering paid returns:

• Returned costs are covered, so your company is not on the losing end.
• Consumers can’t exploit the free returns policy to engage in wardrobing.
• Shoppers are likely to make better buying decisions.

➡️ Interested in how much money ZigZag’s paid returns save your organisation? You can check out our ROI Calculator.

Here’s a scenario where you have 5,000 returns per month, and 20% of them are paid returns of £3.

That’ll save you a total of £3,000 per month.

Advanced Returns Analytics

Unlike FarEye, our returns management platform offers advanced reporting that tracks everything for our retailers to view and manage from one portal, such as:

• Comparing the popularity of refund solutions.
• Evaluating the most common reasons why consumers return products.
• Reviewing revenue generated from paid returns.
• Detecting suspicious return behaviour from shoppers.

➡️ Retailers that use ZigZag Global can reduce their returns in the long run after evaluating the common reasons why people return products.

Case Study: How ECCO Optimised The Returns Experience For Consumers

ECCO partnered with ZigZag to better track their return orders, get more insights into their returns data, and minimise lead times.

The online retailer transformed its returns experience and has:

• Started making more data-driven decisions with ZigZag’s reporting features, and are now able to understand why products are returned.
• Gone paperless with 50% of its returns.
• Started refunding quicker, as our platform was able to speed up their supply chain and refund processing.

To learn more about smarter returns with ZigZag, book a demo to see the portal in action and discuss tailoring a solution for your business.

Book a demo with ZigZag

ZigZag Pros & Cons

✅ 1,500+ global carriers to manage international returns.

✅ Advanced reporting and returns analytics to uncover why customers return products.

✅ Wide range of returning options for your customers, such as paid returns, return to store, and return to gift card.

✅ 500,000+ drop-off locations worldwide.

✅ Customisable returns portal with multiple currencies.

❌ Shipping back from the EU might take some time, according to a G2 review.

❌ Some merchants note that some of the carriers can be slower than others.

#2: Loop Returns

Similar to ZigZag Global, Loop Returns has a global reverse returns management solution that helps merchants offer their consumers various return options.

The platform is a good alternative to FarEye for retailers looking to save on shipping, satisfy end users, and keep their e-commerce operations running smoothly.

Features

• Smart rate-shopping and routing: Offset costs with the lowest shipping rates for each return.
• Keep shoppers up to date: Transparent order, return, and exchange status updates.
• A comprehensive range of returns options, including exchanges and drop-off returns.
• Loop’s ‘’Show Now and Later’’ feature lets you engage your shoppers after the return.

Pricing

➡️ Loop Returns has recently removed its $29/month/ plan.

To access unlimited destinations and their ‘’Shop Now’’ feature, you’d have to be on their 3 paid plans:

• Essential: $155/month, which adds unlimited destinations, automated return policies, workflows, and carrier rate shopping.
• Advanced: $299/month, which adds Loop’s ‘’Shop Now’’ feature, Instant Exchanges, Bonus Credit, and fraud prevention features.
• Enterprise: Custom pricing, which includes instant returns and enterprise shipping integrations.

Pros and Cons

✅ Smart rate-shopping and routing.

✅ Seamlessly link with carriers, 3PLs, WMSs, ERPs.

✅ Shop Now functionality to enable customers to check out products when exchanging.

❌ The set-up of the platform can take a while, which is why some merchants have been looking for Loop alternatives.

❌ The pricing model penalises retailers for exceeding the returns limit with high charges, according to G2 reviews.

#3: ShipStation

ShipStation offers a returns management solution that helps enterprises and small stores set up a branded returns portal to manage cross-channel returns.

The returns platform is a solid FarEye alternative for smaller teams looking for a simplistic platform with an affordable pricing model that helps them save money with pay-per-use return labels.

Features

• Set up a branded returns portal that helps your consumers seamlessly return products and request exchanges.
• Send return labels with orders: Speed up your returns process and manage returns centrally.
• Get access to label discounts to protect your returns budget.
• Create and process RMAs to reduce administrative tasks, provide visibility to your consumers and prevent return fraud.

Pricing

ShipStation’s pricing is primarily based on shipments per month and offers 4 paid plans:

• Starter plan: $9.99/month for 50 shipments/month.
• Growth plan: $29.99/month for 1,000 shipments/month.
• Scale plan: $99.99/month for 7,500 shipments/month.
• High-volume plan: $399.99/month for unlimited shipments/month.

Pros and Cons

✅ Branded labels and tracking of returns.

✅ SME-friendly pricing with a generous plan for Enterprises with unlimited shipments.

✅ You can send return labels with your orders.

❌ Carrier rates are not as good as other ShipStation competitors on the market, such as ZigZag, which offers discounted rates with our carrier accounts.

❌ Does not support FedEx, according to G2 reviews, which might put off US retailers.

#4: AfterShip

AfterShip is a returns management solution built for merchants that helps them set up rule-based returns automations.

The platform is a good FarEye alternative for retailers looking for more customisation options and more rule-based return automations.

Features

• Recapture revenue with AfterShip’s product exchanges and offer partial refunds.
• Rule-based returns automations: Offset return costs and retain more revenue from consumers.
• Return eligibility rules, an analytics dashboard, and automated resolutions.
• Advanced return fraud management: Detect and prevent return fraud by analysing return frequency for some shoppers and weight discrepancies.

Pricing

Aftership has 4 paid plans that are based on how many shipments per year your store is expecting.

There are 4 paid tiers:

• Essentials: Starts from $19/month for 720 returns per year and includes their integration with 1,200 carriers and a customisable returns portal.
• Pro: Starts from $49/month for 1,200 returns per year and adds automatic returns approval, refund to store credit, and general eligibility rules.
• Premium: Starts from $199/month for 2,400 returns per year and adds shipment status-triggered automations, exchange on store, and exchange for other items.
• Enterprise: Custom pricing for 12,000+ returns per year, which gives you access to instant exchanges, returns API, and enterprise-grade security.

Pros and Cons

✅ Rule-based return automations with eligibility criteria.

✅ SME-friendly pricing that starts from as little as $19/month.

✅ Good range of carriers when compared to FarEye.

❌ The analytics and data insights may not be as useful and powerful on lower tiers.

❌ Not as easy to set up and use, similar to Fareye, which is why some retailers have been looking for alternatives to AfterShip.

#5: nShift

nShift offers a returns management platform that offers a suite of products to help you manage the post-purchase customer experience.

The tool is a good alternative to FarEye for retailers looking for deeper insights into why products are being returned.

Features

• Good analytics and insights into why shipments are being returned to gain a better understanding of product faults and returns trends.
• nShift optimises multi-carrier shipping processes and works with the world’s largest carriers to help you better meet customer needs.
• Lower your carbon footprint with emissions tracking and reporting.

Pricing

nShift does not publicly disclose its pricing, so you’d have to request a call-back or schedule a demo with them.

Pros and Cons

✅ Emissions tracking and reporting for environmentally-conscious retailers.

✅ Can be set up within a few days on its lowest-paid plan.

✅ Good network of international and local carriers.

❌ Not as many return options as Loop Returns and ZigZag Global.

❌ Customer support is not as good as other competitors, which is why some retailers have been looking for nShift alternatives.

#6: ClickPost

Similar to FarEye, ClickPost is a shipping management software that offers retailers advanced returns automation and the ability to see why customers return products.

The platform is a good enough alternative to FarEye for retailers looking to build a customisable returns portal with branded tracking and notifications, while also having a platform to manage their last-mile logistics.

Features

• Branded returns and exchanges: The returns tool can be customised, and consumers can choose from a variety of returns options.
• Real-time tracking for you and your customers to reduce WISMO calls.
• Exchanges: Offer exchanges with the same or different products to retain revenue in the business.
• The Shopify returns management portal can be set up in as little as 15 minutes.

Pricing

To access ClickPost’s returns management platform, you’d have to be on their ReturnsPro plan, which does not disclose its pricing.

Pros and Cons

✅ Good range of carriers with discounted rates.

✅ Single-view order management.

✅ Nice range of customisation options for returns tracking and notifications.

❌ Not as many return options to reduce costs as other ClickPost competitors.

❌ Analytics and reporting are not always valid, according to some platform users.

#7: Outvio

Outvio offers an international returns management solution that helps retailers expand into new markets.

The solution is a nice alternative to FarEye for international merchants looking to delight their international customers with a positive returns and exchanges experience.

Features

• Create international return policies for different countries of operation.
• Multilingual and customisable returns portal that provides consumers with on-brand notifications.
• Generate return labels automatically and streamline product exchanges for any product variant.

Pricing

Outvio has 2 paid tiers for their international returns:

• Grow: €125/month plus order processing fee, which lets you return products with 90+ couriers and access to smart returns and exchanges rules.
• Conquer: €250/month plus order processing fee, which adds fully branded notifications, advanced analytics, and the tool’s fully automated Shopify exchanges.

Pros and Cons

✅ Multilingual customisable returns portal.

✅ You can create international return policies.

✅ Smart returns and exchanges rules.

❌ Lack of return options that go beyond returns and refunds, which is why some users look for Outvio alternatives to minimise return costs.

❌ Limited range of return courier services and drop-off locations/

#8: ReturnGO

ReturnGO provides retailers with a sustainable returns management solution that focuses on helping them offset return costs from returns while tackling waste.

The returns solution is a good enough alternative to FarEye for enterprises that want to set up a streamlined and environmentally friendly return experience.

Features

• Exchanges: Upsell consumers as they are making a return to increase revenue.
• Send out branded order tracking notifications for any shipment to improve customer loyalty.
• Return automations, such as ‘’request approval’’ automation and ‘’mark as done’’.
• AI-powered insights on your returns to help you optimise your returns process and spot return fraud, such as bracketing.

Pricing

ReturnGO bases its pricing on a tiered pricing structure that includes features and an annual returns allowance.

There are 3 paid plans for retailers:

• Premium: Starts from $121/month for up to 2,000 annual returns and gives you access to variant and product exchanges, and branded email notifications.
• Pro: Starts from $297/month for up to 5,000 annual returns and adds white-labelling options, item validation features, and packaging slips.
• Enterprise: Custom pricing, which adds an order tracking portal and notifications, advanced automations, and multi-store plans.

Pros and Cons

✅ Refunds, gift cards, and store credit return options.

✅ Customisable returns portal that can be set up with up to 5 languages.

✅ Advanced returns automations.

❌ Starting price may not be very small-business-friendly, which is not ideal for smaller businesses looking to switch from ShipStation.

❌ Premium and Pro plans support only Shopify, which is why merchants have been looking for alternatives to ReturnGO.

Next Steps For Retailers: Offer More Return Options To Offset Costs & Battle Return Fraud With ZigZag Global

We went over the 8 best returns management platforms that are ideal alternatives to FarEye for returns management to help you minimise your cost of returns and delight customers.

Each returns system that we reviewed has its strengths, weaknesses, and pros & cons.

Built for retailers who operate locally and globally, ZigZag offers an all-in-one returns platform that is designed to take over any online store’s post-purchase experience.

If you’re an e-commerce leader looking for a returns management platform that offers:

• A customisable returns portal that can be personalised to your shoppers.
• Wide range of return options, such as paid returns, return to store credit, and return to gift card.
• Access to detailed analytics and reports on what drives shoppers to return products.

Then you can book a demo to learn more about ZigZag Global.

‍