ZigZag partners with The Salvation Army to Save Old Clothing from disposal

The new takeback scheme will allow consumers to donate unwanted textiles straight to The Salvation Army through ZigZag’s retail partner websites

The leading technology-driven post-purchase and retail returns solution, ZigZag, has partnered with The Salvation Army to help divert more unwanted clothing from disposal. The Donate by Post initiative will supply consumers with a returns portal that routes unwanted goods to The Salvation Army via post.

The scheme aims to raise awareness about the ease and impact of donating pre-loved clothing and accessories through postal donation services, encouraging the public to declutter responsibly and give their clothes a second lease of life.

Using Inpost lockers to deposit charitable donations, Donate by Post provides a reliable solution on the go. There are over 17,000 lockers across the country making this modern approach a convenient way to help drive lasting change. The initiative encourages people to declutter responsibly and give their clothes a second lease of life.

Al Gerrie, CEO at ZigZag, said: “Most people would love to see their unwanted items go to a good home or recycle. However, the uplifting willingness to donate can pose its own challenges to charities, particularly in managing the often-unpredictable surges heading back to their brick-and-mortar stores. It can also be difficult for retailers to easily get involved.

“Our smart portal will provide digital visibility for charities whilst providing a barrier-free route for retailers to help facilitate hassle-free donations from the public and championing more eco-friendly practices.

“ZigZag’s technology and returns expertise paired with the Salvation Army’s unparalleled commitment to social improvement will significantly improve the efficiency of donations, giving products a new lease of life. All profits will allow The Salvation Army to continue doing the fantastic work they do supporting the community.”

Consumers shopping on ZigZag partner retailer websites will be able to access a link to the portal to make their donations. Money raised from the donations will go towards the Salvation Army’s wider efforts to support people in need across the UK.

Shaunacy Burne, Corporation Donation Manager at Salvation Army Trading Company said: “We’re thrilled to collaborate with ZigZag Returns to transform convenience into meaningful change. Through our Donate by Post initiative, we’re making it easier than ever for people to give their unwanted clothing, shoes, and accessories a second life. Items donated through the portal will help to raise vital funds to support the most vulnerable people across the UK. Together, we’re creating a solution that combines sustainability and social impact - because small steps can lead to lasting change.”

About Salvation Army Trading Company

Salvation Army Trading Company Ltd (SATCoL) is the trading arm (and a wholly owned subsidiary) of The Salvation Army in the UK and Republic of Ireland. SATCoL actively encourages the reuse and recycling of donated clothing and other household items through over 250 charity stores, and a nationwide network of clothing banks.

Each year, SATCoL diverts millions of items to good uses, including the reuse and recycling of 77,000 tonnes of textiles. Through the reuse and recycling of textiles and other items collected, SATCoL prevents an estimated 505,000 tonnes of greenhouse gases from entering the atmosphere annually.

With the support of the British public, SATCoL has donated millions of pounds to The Salvation Army to help its work with vulnerable people in the UK (over £100 million has been donated in the last twelve years). Salvation Army Trading Company Ltd is a registered company (2605817).

The Salvation Army is an international Christian church and registered charity which has been transforming lives for more than 150 years. Working in 134 countries worldwide, The Salvation Army offers friendship, practical help and support for people at all levels of need. In the UK and Ireland Territory, this work includes more than 650 community churches and social centres. Registered Charity Nos. 214779, 215174 and in Scotland SC009359, SC037691.

Download SATCoL’s latest Social and Environmental Impact Report:

Impact - Salvation Army

About ZigZag

ZigZag is a software solution to help eCommerce retailers manage returns domestically and globally. The ZigZag platform connects major retailers to a global network of over 200 warehouses and 1,500+ carrier services in over 170+ countries. ZigZag's clients include Selfridges, Frasers Group, Boden, New Look, Puma, The Hut Group, and many more.

ZigZag delivers best-in-class technology and service to transform the post-purchase and returns experience globally. ZigZag’s mission is to reduce cost and waste, increase customer loyalty, and enable our clients to be more profitable and sustainable.  

ZigZag has continually been awarded for its innovation and data, winning 30 awards since its conception in 2015, including Tech Innovator of the Year at the prestigious Drapers Awards 2023, three awards across 2024, and two more in 2025.

Learn more about ZigZag at https://www.zigzag.global/

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