How many returns you can process with this plan every month without additional charges
Let customers return items at thousands of locations via Yodel, DPD, UPS, Royal Mail, and others. Each carrier sets its own rates, which differ depending on your subscription plan.
Labels are generated and sent straight to customers, saving you time.
Accept returns from 30+ countries, sent directly back to the UK.
Use your preferred carriers by easily uploading your own return labels.
Track every return in real time with a clear, visual timeline.
Understand the reasons behind each return to make better business decisions.
Understand your returns immediately: track return rates, trends over time, top returned products, and the reasons behind them.
Easily search through all returns to locate the information you’re looking for.
Easily narrow down all returns to locate the data you’re looking for.
Choose how long returns are allowed.
Give customers extra time to return items during holiday seasons.
Automatically enforce which items customers are allowed to return.
Quickly create returns for orders with no customer action required
Automatically add returns to the Shopify order timeline, showing the full journey of each order.
Refund customers easily using gift cards.
Handle exchanges and set your own rules
Reduce manual work by automatically processing refunds and exchanges.
Refund customers instantly to their original payment method.
Customers start returns quickly with email or order number.
Your returns portal is ready as soon as you install the app.
Your returns portal is live at - yourdomain.com/a/returns
Add your logo to the returns portal to maintain your brand’s look and feel.
Use our standard returns policy or upload your own.
Customers can add photos of damaged or incorrect items for quicker resolution.
Edit specific texts in your returns portal for full personalization.
Match your returns portal to your brand.
Keep teams updated on return status and required actions.
Keep customers informed with automatic email updates on their return status.
Direct customer replies from notification emails straight to your preferred contact address.
Tailer subjects to fit your brand’s style
Design your return emails exactly as you want using HTML
Pre-written replies for faster customer communication.
Need a quick answer.
Read our FAQ’s and find out more.
Retailers of any size can take advantage of the smarter returns with ZigZag.
Our Shopify clients remain at the forefront of all platform changes. Unlike many of our competitors, we support all eCommerce platforms, so we probably don’t shout about our Shopify integration enough. But rest assured, we have plenty of Shopify brands that trust and champion our platform.
It’s so hassle-free to get set up that you can be connected in the single click of a mouse. ZigZag can get you quickly set up directly through your Shopify account without the need to bring in your developers. Our pre-built cartridge connects you seamlessly to the Shopify app.
Yes. We have a number of ways to get Live Exchanges up and running through your Shopify account. Get in touch with your Account Manager or through our website to find out more.