ZigZag Global was founded in 2014 by Al Gerrie and Laurence Guy. Since then it has gone on to be a leader in returns management working with some of the world’s largest retailers and brands.
“Our mission is to improve the customer service and international returns proposition of online retailers, reduce costs, boost their customer retention and increase their sales”
We strive to improve the overall image of the online retailer and therefore stimulate growth of online shopping. ZigZag aims to increase customer satisfaction when customers deal with retailers, to speed up the returns and customer service process when retailers communicate with customers, and to streamline the returns solution order in all possible ways, whilst creating new revenue in an efficient way that is also environmentally friendly.