Have you been looking for Narvar alternatives to streamline your returns process and offset costs? How about even making revenue out of your returns?
Have you been looking for Narvar alternatives to streamline your returns process and offset costs? How about even making revenue out of your returns?
Retailers and consumers want fast and easy return solutions. Because without them, research reveals;
79% of UK-based online consumers will shop elsewhere following a poor returns experience.
While Narvar is the choice returns platform for many, several Capterra and G2 reviews reveal this software is losing its edge, in comparison to alternative post-sale software.
Why Customers Switch From Narvar
Narvar prides itself on offering the best-in-class post-purchase software, working with leading retailers like Brooklinen, Sonos and Dyson.
However, Narvar can cost a little more than a lot of its competitors, and as revealed below experiences recurring issues, motivating merchants to switch.
#1 Limited Customisation
Less creative freedom and platform personalisation prevent merchants from maintaining a consistent brand image and service across all channels.
#2 Difficulty Setting Up
Narvar software, according to reviews, is difficult to set up and takes a while to do so. The reviewer above explains his lack of confidence in Narvar's onboarding process, admitting the setup took one year to complete.
#3 Poor Data Analytics
Business owners want more from their post-purchase analytics, including details for tracking deliveries and feedback categorised in a readable format that will assist in improving products and services.
#4 Carrier Price Comparison
As described below, Narvar is missing a carrier comparison section, which allows consumers to compare the available options and prices.
Post-sale software should empower businesses to simplify, automate and streamline their returns system. The outcome is that companies save time and money.
Learning more about return systems better suited to your company's size, budget, and challenges is imperative before making a selection. So, discover 8 alternatives to Narvar here, alongside each provider's top features, pricing and pros and cons.
#5: Expensive when compared to alternatives
According to one of Narvar’s ex-customers, who spoke with our sales team, they were paying £49,000/year for 100,000 returns/year.
This is considerably more expensive than other returns management tools on the market.
“Smaller enterprises with limited budgets might find it costly.“ – Capterra Review.
How To Choose The Right Alternative To Narvar?
When evaluating Narvar alternatives for returns management, we looked at the following criteria:
Total global network: It was important to us to see the international coverage (countries served) and international carrier integrations.
Customer support and dedicated account management: If there are issues with returns or you have any questions about the tool, there should be dedicated support for you that responds quickly.
Depth of carriers: Returns platforms with a bigger range of carrier options would help you optimise your logistics operations, reduce expenses, and give you access to discounted rates.
Return options: As this is one of Narvar’s existing strong points, we understand that a good range of return options will give your consumers more choices and allow your brand to retain revenue and offset costs, such as free return-to-store returns, return to store credit, and paid returns.
Shipment tracking capabilities: The returns solution you go for should give your customers real-time updates on where the packages are.
Pricing model: The returns platform’s pricing model should align with your budget and expected rate of returns, and not cost an arm and a leg.
Ease of use and set-up: We looked at G2 reviews to see if retailers think of the platforms as easy to use and set up.
Let’s now go over the best returns solutions that meet this criteria:
What Are The Best Loop Returns Alternatives In 2025?
The best Narvar alternatives are ZigZag Global, ReBound, and ReturnGO, with their superior global returns management capabilities and account management.
#1: ZigZag Global
ZigZag Global (that’s us) offers the best Narvar alternative on the market for merchants looking to optimise and automate their returns process and offset costs.
Unlike Narvar, ZigZag offers:
Best-in-class key account management and customer support.
Implementation support to ensure that you can get your returns portal live in a matter of weeks and not months.
Our carrier accounts, so you would not have to use your carrier account.
A bigger range of return options for customers, including return-to-store credit, paid returns, and in-store returns.
A comprehensive range of international carrier integrations so you can scale your returns management abroad, instead of using multiple returns management software for the different markets.
Small-business-friendly pricing, as our returns management solutions aim to serve both SMEs and large organisations.
Note: Even though ZigZag Global is our returns solution, we’ll aim to provide an unbiased perspective on why we offer the best Narvar alternative in 2025.
Our enterprise-grade returns platform lets you build a custom returns portal and offers your shoppers different return options that help you keep capital in the business and lower the costs of returns.
We will also provide you with access to 220 localised warehouses and over 1,500 international carrier services, all across 170+ origin countries.
Here are the features that make ZigZag Global the best Narvar alternative:
Customisable Returns Portal
ZigZag offers a customisable returns portal that enables retailers to change returns rules alongside white-labelling the portal to reflect their brand.
You can adapt various new return solutions (such as a gift card, exchange, or cash refund) depending on shoppers’ reasons for returning.
Possible reasons could be that the product was faulty, did not fit, or was unsuitable.
Get a feel of how ZigZag’s platform works in our guided demo: 👇
Single-Click Shopify Integration
Is your online store on Shopify?
Our returns management solution can also be set up on Shopify with as little effort as a single click.
Here’s why merchants love our Shopify integration:
One-click installation: You can install the ZigZag plugin with a simple click to offer hassle-free returns to your shoppers.
Save the sale with exchanges: Offer exchanges or refunds to gift cards instead of a full refund.
Cut the costs of your returns: Save up to 57% in your return costs with our consolidation and efficient routing of e-commerce returns.
This return option lets you keep money in your business while benefiting shoppers with a quick gift card option they can use in your store.
International Returns To 170+ Countries With 1,500+ Carrier Services.
The ‘’Global’’ part of ZigZag Global is because our returns software is ideal for international returns, as our software facilitates international returns in 170+ countries by connecting you with 1,500+ global carriers.
➡️ Our returns portal can accept multiple currencies & provides different language settings for international shoppers, which is ideal for international brands.
Instead of using multiple return management platforms for the USA, Europe, and other regions, you can use ZigZag Global as a global return logistics solution.
Comprehensive Range of Return Options For Consumers
The goal of our global returns solution is not only to manage your returns but to help you save time, money, and improve the loyalty of your shoppers.
This is why ZigZag Global offers the following returns options for your shoppers:
In-Store Returns
In-store returns are when shoppers return the product to your store in person to save the costs of a paid return online.
Your store can implement free in-store returns to slash shipping costs, boost foot traffic to your physical store, and give consumers more ways to get a refund.
💡 ZigZag Global also offers in-store drop-off kiosks for companies that are hassle-free for your shoppers (we’ll provide an example retailer who introduced it later).
Store Credit To Save the Sale
Return to store credit is when shoppers get a refund in the form of a gift card to your online store, instead of a monetary refund in their bank account.
As consumers are happy to accept store credit instead of a refund (since it’s usually of greater value), we added the option of this return to our retailers’ portal so you can keep capital in the business.
➡️ Return to store credits allows you to increase and maintain the customer lifetime value.
Paid Returns
As 48% of consumers are happy paying for returns, there has been a 32% rise in paid returns since last year.
This is why we’ve started recommending that the retailers we work with implement paid returns in their stores, as the behaviour towards paid returns is changing.
That means asking consumers to pay a small fee to return their products.
Here are a few reasons why merchants have been offering paid returns:
Returned costs are covered, so your company is not on the losing end.
Consumers can’t exploit the free returns policy to engage in wardrobing.
Shoppers are likely to make better buying decisions.
➡️ Interested in how much money ZigZag’s paid returns save your organisation? You can check out our ROI Calculator.
Here’s a scenario where you have 5,000 returns per month, and 20% of them are paid returns of £3.
That’ll save you a total of £3,000 per month.
Advanced Returns Analytics
Our returns app offers advanced reporting that tracks everything for our retailers to view and manage from one portal, such as:
Comparing the popularity of refund solutions.
Evaluating the most common reasons why consumers return products.
Reviewing revenue generated from paid returns.
Detecting suspicious return behaviour from shoppers.
➡️ The merchants that use ZigZag Global can reduce their returns in the long run after evaluating the common reasons why people return products.
ZigZag Global Pricing: How Is It Different From Narvar’s?
ZigZag Global, unlike Narvar, discloses our pricing to Shopify merchants.
We also do not expect you to plug in your carrier accounts, as we have accounts with carriers with favourable prices for our retailers.
ZigZag Global’s Shopify pricing is based on returns per month as well as the level of automation and customisation you’d require.
Our platform has 3 pricing tiers for Shopify merchants:
Silver: $20/month, which gives you access to 100 returns a month, Evri, Collect+ & USPS labels or the ability to upload your own, returns analytics, and customer updates.
Gold: $50/month, which gives you access to 300 returns a month, auto one-click refunds, auto-exchange order creation, return-to-store credit, and custom email templates.
Platinum: $500/month, which gives you access to 3,500 returns a month, portal styling assistance by our team, quick support response time and technical support.
Enterprise: Custom price for a custom amount of returns a month, which lets you use your carrier accounts, access to a dedicated account manager, and the ability to connect your systems via our platform APIs.
💡 All of our Shopify pricing plans, except the Enterprise plan, come with a 14-day free trial.
Note: If your plan exceeds the returns limit, you’ll be charged $0.20 for each additional return.
➡️ Are you not on Shopify? You can book a demo with one of our returns management experts to get a personalised quote.
Case Study: New Look Introduced Convenient Drop-Off Kiosks At Selected UK Shops
New Look partnered with ZigZag Global as it faced high return costs and was not able to understand why customers returned items.
With our returns management solution, New Look introduced free and paid return options, where the in-store returns were free of charge, and there was a charge of £2.50 for paid returns.
The merchant transformed its returns experience and has:
Received a 20% decrease in return status queries when the improved tracking was implemented.
Doubled their in-store returns via the combination of easy in-store returns and paid online returns.
Increased their rating from 4.3/5 to 4.7/5 on Trustpilot.
ZigZag Pros & Cons
✅ 1,500+ global carriers to manage international returns.
✅ Advanced reporting and returns analytics to uncover why customers return products.
✅ Wide range of returning options for your customers, such as paid returns, return to store, and return to gift card.
✅ 500,000+ drop-off locations worldwide.
✅ Customisable returns portal with multiple currencies.
❌ Shipping back from the EU might take some time, according to a G2 review.
❌ Some retailers note that some of the carriers can be slower than others.
Book a demo with ZigZag now
#2: ReBound
ReBound offers a returns management solution that can help you reduce the cost of returns with the tool’s efficient RMA and reverse logistics management.
The returns platform is an ideal Narvar alternative for retailers looking to take care of the entire returns flow for all sources of their returns.
Features
Omnichannel returns: You’ll be able to handle the process of the entire returns flow for all sources of returns.
RMA management: You can reduce your cost of returns by up to 5% with ReBound’s efficient returns routing.
A comprehensive range of return options for shoppers, such as home collection and drop-off services.
With advanced analytics to understand why users return products, you can battle return fraud.
Pricing
ReBound does not currently disclose its pricing, so you will have to contact them to receive a quote.
Pros and Cons
✅ Return tracking with branded push notifications for your consumers.
✅ One-click Shopify integration that adds different return options.
✅ Efficient RMA management to reduce returns costs.
❌ Some customers have lost orders with their service, according to TrustPilot reviews.
ReturnGO has gained a reputation with its sustainable returns management solution that focuses on enabling merchants to offset return costs from returns while tackling waste.
The returns platform is a good alternative to Narvar for enterprises that want to set up a streamlined and environmentally friendly return experience.
Features
Exchanges: Upsell shoppers as they are making a return to increase revenue.
Send out branded order tracking notifications for any shipment to improve customer loyalty.
Return automations, such as ‘’request approval’’ automation and ‘’mark as done’’.
Get access to AI-powered insights on your returns to optimise your returns process.
Pricing
There are 3 paid plans for retailers of ReturnGO:
Premium: $121/month for up to 2,000 annual returns and gives you access to variant and product exchanges, and branded email notifications.
Pro: $297/month for up to 5,000 annual returns and adds white-labelling options, item validation features, and packaging slips.
Enterprise: Custom pricing, which adds an order tracking portal and notifications, advanced automations, and multi-store plans.
Pros and Cons
✅ Refunds, gift cards, and store credit return options.
✅ Customisable returns portal that can be set up with up to 5 languages.
✅ Advanced returns automations.
❌ Starting price may not be very small-business-friendly, which is not ideal for smaller businesses looking to switch from Narvar.
Loop Returns is an international returns management app that enables retailers to offer their shoppers a range of return options.
The platform made the list of the best Narvar alternatives with its efficient package tracking capabilities and customisation options.
Features
Fraud prevention features to mitigate return policy abuse, such as smart fraud detection, actionable insights, and the ability to customise your returns policy.
Efficient tracking: Keep shoppers up to date with transparent order, return, and exchange status updates.
A good variety of return options, including exchanges, drop-off returns and Loop’s ‘’Shop Now’’ feature.
Pricing
Loop Returns has recently removed its $29/month/ plan.
To access unlimited destinations and their ‘’Shop Now’’ feature, you’d have to be on their 3 paid plans:
Essential: $155/month, which adds unlimited destinations, automated return policies, workflows, and carrier rate shopping.
Advanced: $299/month, which adds Loop’s ‘’Shop Now’’ feature, Instant Exchanges, Bonus Credit, and fraud prevention features.
Enterprise: Custom pricing, which includes instant returns and enterprise shipping integrations.
Pros and Cons
✅ Customisable returns portal that offers a good range of returns options.
✅ Fraud prevention features to battle wardrobing and staging.
✅ Shop Now functionality to enable customers to check out products when exchanging.
❌ The set-up of the platform can take a while.
❌ The pricing model penalises companies for exceeding the returns limit with high charges.
The tool is a good enough alternative to Narvar for merchants looking to delight their international shoppers with a positive returns and exchanges experience.
Features
Create international return policies for different countries of operation.
Multilingual and customisable returns portal that provides shoppers with on-brand notifications.
Generate return labels and automate product exchanges for any product variant.
Pricing
Outvio offers 2 paid plans for their international returns:
Grow: €125/month plus order processing fee, which lets you return products with 90+ couriers and access to smart returns and exchanges rules.
Conquer: €250/month plus order processing fee, which adds fully branded notifications, advanced analytics, and the tool’s fully automated Shopify exchanges.
Pros and Cons
✅ Multilingual customisable returns portal.
✅ It’s possible to create international return policies.
✅ Smart returns and exchanges rules.
❌ Lack of return options that go beyond returns and refunds, which is why some users have been looking for Outvio alternatives to offset costs.
❌ Limited range of return courier services and drop-off locations.
#6: ClickPost
Unlike Narvar, ClickPost is a shipping management software that offers retailers advanced returns automation and the ability to see why customers return products.
The returns software is a good option for retailers looking to build a customisable returns portal with branded tracking and notifications.
Features
Branded returns and exchanges: The returns portal can be customised, and shoppers can choose from a variety of returns options.
❌ Analytics and reporting are not always valid, according to some platform users.
#7: ShipStation
ShipStation offers a comprehensive returns management solution that helps enterprises set up a branded returns portal to manage cross-channel returns.
The platform is a proper alternative to Narvar for smaller teams looking for a simplistic platform with an affordable pricing model that helps them save money with pay-per-use return labels.
Features
Set up a branded returns portal that lets your consumers easily return products and request exchanges.
Send return labels with orders to speed up your returns process and manage returns centrally.
Get access to label discounts to protect your returns budget.
You can create and process RMAs to reduce administrative tasks, provide visibility to your customers and prevent return fraud.
Pricing
ShipStation’s pricing is primarily based on shipments per month and offers 4 paid plans:
Starter plan: $9.99/month for 50 shipments/month.
Growth plan: $29.99/month for 1,000 shipments/month.
Scale plan: $99.99/month for 7,500 shipments/month.
High-volume plan: $399.99/month for unlimited shipments/month.
Pros and Cons
✅ Branded labels and tracking of returns.
✅ SME-friendly pricing with a generous plan for Enterprises with unlimited shipments.
❌ Does not support FedEx, according to G2 reviews.
#8: Aftership
Aftership is a post-purchase experience tool for retailers that helps them set up rule-based returns automations.
The platform is a good Narvar alternative for merchants looking for more customisation options and more rule-based return automations.
Features
Re-capture revenue with product exchanges and offer partial refunds.
Rule-based returns automations that can help you offset return costs and retain more revenue from shoppers.
Return eligibility rules, an analytics dashboard, and automated resolutions.
Advanced return fraud management: Set automated workflows to detect and prevent return fraud by analysing return frequency for some customers and weight discrepancies.
Pricing
Aftership offers four monthly plans that are based on how many shipments per year your organisation is expecting.
There are 4 paid tiers:
Essentials: Starts from $19/month for 720 returns per year and includes their integration with 1,200 carriers and a customisable returns portal.
Pro: Starts from $49/month for 1,200 returns per year and adds automatic returns approval, refund to store credit, and general eligibility rules.
Premium: Starts from $199/month for 2,400 returns per year and adds shipment status-triggered automations, exchange on store, and exchange for other items.
Enterprise: Custom pricing for 12,000+ returns per year, which gives you access to instant exchanges, returns API, and enterprise-grade security.
Pros and Cons
✅ Rule-based return automations with eligibility criteria.
✅ SME-friendly pricing that starts from as little as $19/month.
✅ Good range of carriers when compared to Narvar.
❌ The analytics and data insights may not be as useful and powerful on lower tiers.
Sendcloud offers a returns management and reverse logistics platform that helps you automate label creation and streamline your e-commerce returns.
The returns software has a ‘’Free Forever’’ plan that appeals to smaller online stores, making it a viable alternative to Narvar for SMEs.
Features
Automated reverse logistics workflow: Automate label creation to save time and improve your site’s returns experience.
Notifications of the status of the return via SMS: Keep consumers happy and spend less time answering WISMO emails.
Generate customs docs automatically for international returns. You can build trust by offering a localised returns experience.
Pricing
Sendcloud has a free version of its software that lets you get access to up to 2 shop integrations, 50 shipments per month and API access to the platform.
To access the tool’s better shipping discount rates and get access to more shipments per month, you’d need to be on their Lite plan, which starts from £21/month.
The tool’s Growth (£63/month) and Premium (£125/month) plans offer more shipments per month and cheaper price/label rates if you exceed your monthly limit of returns.
Pros and Cons
✅ Advanced return analytics with data-driven insights.
✅ Real-time return shipment tracking.
✅ Generous freemium plan.
❌ The analytics dashboard is only available in the Premium plan, which costs £125/month.
Next Steps: Offer More Return Options To Offset Costs & Battle Return Fraud With ZigZag Global
We discussed the 10 best returns management platforms that are ideal alternatives to Narvar and can help you minimise your cost of returns and delight consumers.
Each returns platform that we reviewed has its strengths, weaknesses, and pros & cons.
Built for retailers who operate globally, ZigZag offers an all-in-one returns platform that is designed to take over any online store’s post-purchase experience.
If you’re an e-commerce leader looking for a returns management platform that offers:
A customisable returns portal that can be personalised to your shoppers.
Wide range of return options, such as paid returns, return to store credit, and return to gift card.
Access to detailed analytics and reports on what drives shoppers to return products.
Then you can book a demo to learn more about ZigZag Global.
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