
Have you been looking for Narvar alternatives to streamline your returns process and offset costs? How about even making revenue out of your returns?
Retailers and consumers want fast and easy return solutions. Because without them, research reveals;
79% of UK-based online consumers will shop elsewhere following a poor returns experience.
While Narvar is the choice returns platform for many, several Capterra and G2 reviews reveal this software is losing its edge, in comparison to alternative post-sale software.
Narvar prides itself on offering the best-in-class post-purchase software, working with leading retailers like Brooklinen, Sonos and Dyson.
However, Narvar can cost a little more than a lot of its competitors, and as revealed below experiences recurring issues, motivating merchants to switch.
Less creative freedom and platform personalisation prevent merchants from maintaining a consistent brand image and service across all channels.

Narvar software, according to reviews, is difficult to set up and takes a while to do so. The reviewer above explains his lack of confidence in Narvar's onboarding process, admitting the setup took one year to complete.

Business owners want more from their post-purchase analytics, including details for tracking deliveries and feedback categorised in a readable format that will assist in improving products and services.

As described below, Narvar is missing a carrier comparison section, which allows consumers to compare the available options and prices.
Post-sale software should empower businesses to simplify, automate and streamline their returns system. The outcome is that companies save time and money.
Learning more about return systems better suited to your company's size, budget, and challenges is imperative before making a selection. So, discover 8 alternatives to Narvar here, alongside each provider's top features, pricing and pros and cons.

According to one of Narvar’s ex-customers, who spoke with our sales team, they were paying £49,000/year for 100,000 returns/year.
This is considerably more expensive than other returns management tools on the market.

“Smaller enterprises with limited budgets might find it costly.“ – Capterra Review.
When evaluating Narvar alternatives for returns management, we looked at the following criteria:
Let’s now go over the best returns solutions that meet this criteria:
The best Narvar alternatives are ZigZag Global, ReBound, and ReturnGO, with their superior global returns management capabilities and account management.
ZigZag Global (that’s us) offers the best Narvar alternative on the market for merchants looking to optimise and automate their returns process and offset costs.
Unlike Narvar, ZigZag offers:

Note: Even though ZigZag Global is our returns solution, we’ll aim to provide an unbiased perspective on why we offer the best Narvar alternative in 2025.
Our enterprise-grade returns platform lets you build a custom returns portal and offers your shoppers different return options that help you keep capital in the business and lower the costs of returns.
We will also provide you with access to 220 localised warehouses and over 1,500 international carrier services, all across 170+ origin countries.
Here are the features that make ZigZag Global the best Narvar alternative:
ZigZag offers a customisable returns portal that enables retailers to change returns rules alongside white-labelling the portal to reflect their brand.
You can adapt various new return solutions (such as a gift card, exchange, or cash refund) depending on shoppers’ reasons for returning.
Possible reasons could be that the product was faulty, did not fit, or was unsuitable.
Get a feel of how ZigZag’s platform works in our guided demo: 👇
Is your online store on Shopify?
Our returns management solution can also be set up on Shopify with as little effort as a single click.
Here’s why merchants love our Shopify integration:
💡 Our research on returns found that 57% of shoppers who are considering returning items would accept a gift card as a refund.
This return option lets you keep money in your business while benefiting shoppers with a quick gift card option they can use in your store.

The ‘’Global’’ part of ZigZag Global is because our returns software is ideal for international returns, as our software facilitates international returns in 170+ countries by connecting you with 1,500+ global carriers.
➡️ Our returns portal can accept multiple currencies & provides different language settings for international shoppers, which is ideal for international brands.
Instead of using multiple return management platforms for the USA, Europe, and other regions, you can use ZigZag Global as a global return logistics solution.

The goal of our global returns solution is not only to manage your returns but to help you save time, money, and improve the loyalty of your shoppers.
This is why ZigZag Global offers the following returns options for your shoppers:
In-store returns are when shoppers return the product to your store in person to save the costs of a paid return online.
Your store can implement free in-store returns to slash shipping costs, boost foot traffic to your physical store, and give consumers more ways to get a refund.
💡 ZigZag Global also offers in-store drop-off kiosks for companies that are hassle-free for your shoppers (we’ll provide an example retailer who introduced it later).

Return to store credit is when shoppers get a refund in the form of a gift card to your online store, instead of a monetary refund in their bank account.
As consumers are happy to accept store credit instead of a refund (since it’s usually of greater value), we added the option of this return to our retailers’ portal so you can keep capital in the business.
➡️ Return to store credits allows you to increase and maintain the customer lifetime value.
As 48% of consumers are happy paying for returns, there has been a 32% rise in paid returns since last year.
This is why we’ve started recommending that the retailers we work with implement paid returns in their stores, as the behaviour towards paid returns is changing.
That means asking consumers to pay a small fee to return their products.
Here are a few reasons why merchants have been offering paid returns:
💡 You can check out our recent article on how merchants can deal with wardrobing and staging, as we went over that paid returns are the solution to wardrobing.
➡️ Interested in how much money ZigZag’s paid returns save your organisation? You can check out our ROI Calculator.
Here’s a scenario where you have 5,000 returns per month, and 20% of them are paid returns of £3.
That’ll save you a total of £3,000 per month.

Our returns app offers advanced reporting that tracks everything for our retailers to view and manage from one portal, such as:
Comparing the popularity of refund solutions.
Evaluating the most common reasons why consumers return products.
Reviewing revenue generated from paid returns.
Detecting suspicious return behaviour from shoppers.
➡️ The merchants that use ZigZag Global can reduce their returns in the long run after evaluating the common reasons why people return products.

ZigZag Global, unlike Narvar, discloses our pricing to Shopify merchants.
We also do not expect you to plug in your carrier accounts, as we have accounts with carriers with favourable prices for our retailers.
ZigZag Global’s Shopify pricing is based on returns per month as well as the level of automation and customisation you’d require.
Our platform has 3 pricing tiers for Shopify merchants:

💡 All of our Shopify pricing plans, except the Enterprise plan, come with a 14-day free trial.
Note: If your plan exceeds the returns limit, you’ll be charged $0.20 for each additional return.
➡️ Are you not on Shopify? You can book a demo with one of our returns management experts to get a personalised quote.

New Look partnered with ZigZag Global as it faced high return costs and was not able to understand why customers returned items.
With our returns management solution, New Look introduced free and paid return options, where the in-store returns were free of charge, and there was a charge of £2.50 for paid returns.
The merchant transformed its returns experience and has:
✅ 1,500+ global carriers to manage international returns.
✅ Advanced reporting and returns analytics to uncover why customers return products.
✅ Wide range of returning options for your customers, such as paid returns, return to store, and return to gift card.
✅ 500,000+ drop-off locations worldwide.
✅ Customisable returns portal with multiple currencies.
❌ Shipping back from the EU might take some time, according to a G2 review.
❌ Some retailers note that some of the carriers can be slower than others.

ReBound offers a returns management solution that can help you reduce the cost of returns with the tool’s efficient RMA and reverse logistics management.
The returns platform is an ideal Narvar alternative for retailers looking to take care of the entire returns flow for all sources of their returns.

ReBound does not currently disclose its pricing, so you will have to contact them to receive a quote.
✅ Return tracking with branded push notifications for your consumers.
✅ One-click Shopify integration that adds different return options.
✅ Efficient RMA management to reduce returns costs.
❌ Some customers have lost orders with their service, according to TrustPilot reviews.
❌ Fewer return options for shoppers than other ReBound competitors on the market.

ReturnGO has gained a reputation with its sustainable returns management solution that focuses on enabling merchants to offset return costs from returns while tackling waste.
The returns platform is a good alternative to Narvar for enterprises that want to set up a streamlined and environmentally friendly return experience.
There are 3 paid plans for retailers of ReturnGO:

✅ Refunds, gift cards, and store credit return options.
✅ Customisable returns portal that can be set up with up to 5 languages.
✅ Advanced returns automations.
❌ Starting price may not be very small-business-friendly, which is not ideal for smaller businesses looking to switch from Narvar.
❌ Premium and Pro plans support only Shopify, which is why merchants have been looking for alternatives to ReturnGO.

Loop Returns is an international returns management app that enables retailers to offer their shoppers a range of return options.
The platform made the list of the best Narvar alternatives with its efficient package tracking capabilities and customisation options.
Loop Returns has recently removed its $29/month/ plan.
To access unlimited destinations and their ‘’Shop Now’’ feature, you’d have to be on their 3 paid plans:

✅ Customisable returns portal that offers a good range of returns options.
✅ Fraud prevention features to battle wardrobing and staging.
✅ Shop Now functionality to enable customers to check out products when exchanging.
❌ The set-up of the platform can take a while.
❌ The pricing model penalises companies for exceeding the returns limit with high charges.

Outvio offers an international returns management solution that can help you expand into new markets.
The tool is a good enough alternative to Narvar for merchants looking to delight their international shoppers with a positive returns and exchanges experience.
Outvio offers 2 paid plans for their international returns:

✅ Multilingual customisable returns portal.
✅ It’s possible to create international return policies.
✅ Smart returns and exchanges rules.
❌ Lack of return options that go beyond returns and refunds, which is why some users have been looking for Outvio alternatives to offset costs.
❌ Limited range of return courier services and drop-off locations.

Unlike Narvar, ClickPost is a shipping management software that offers retailers advanced returns automation and the ability to see why customers return products.
The returns software is a good option for retailers looking to build a customisable returns portal with branded tracking and notifications.

To access ClickPost’s returns management platform, you’d have to be on their ReturnsPro plan, which does not disclose its pricing.
✅ Comprehensive range of carriers with discounted rates.
✅ Single-view order management.
✅ Nice range of customisation options for returns tracking and notifications.
❌ Not as many return options to reduce costs as other ClickPost alternatives.
❌ Analytics and reporting are not always valid, according to some platform users.

ShipStation offers a comprehensive returns management solution that helps enterprises set up a branded returns portal to manage cross-channel returns.
The platform is a proper alternative to Narvar for smaller teams looking for a simplistic platform with an affordable pricing model that helps them save money with pay-per-use return labels.
ShipStation’s pricing is primarily based on shipments per month and offers 4 paid plans:

✅ Branded labels and tracking of returns.
✅ SME-friendly pricing with a generous plan for Enterprises with unlimited shipments.
✅ It’s possible to send return labels with your orders, which is a good way of dealing with staging in e-commerce.
❌ Carrier rates are not as good as other ShipStation alternatives on the market, like ZigZag, which offers discounted rates with our carrier accounts.
❌ Does not support FedEx, according to G2 reviews.

Aftership is a post-purchase experience tool for retailers that helps them set up rule-based returns automations.
The platform is a good Narvar alternative for merchants looking for more customisation options and more rule-based return automations.
Aftership offers four monthly plans that are based on how many shipments per year your organisation is expecting.
There are 4 paid tiers:

✅ Rule-based return automations with eligibility criteria.
✅ SME-friendly pricing that starts from as little as $19/month.
✅ Good range of carriers when compared to Narvar.
❌ The analytics and data insights may not be as useful and powerful on lower tiers.
❌ Not as easy to set up and use, which is why some retailers have been looking for alternatives to Aftership.

nShift offers a returns management platform that offers a suite of products to help you manage the post-purchase customer experience.
The tool is a good alternative to Narvar for merchants looking for deeper insights into why products are being returned.

nShift does not publicly disclose its pricing, so you’d have to request a call-back or schedule a demo with them.
✅ Emissions tracking and reporting for environmentally-conscious retailers.
✅ Can be set up within a few days on its lowest-paid plan.
✅ Good network of international and local carriers.
❌ Not as many return options as tools like Loop and ZigZag Global.
❌ Customer support is not as good as other returns systems, which is why some retailers have been looking for nShift alternatives.

Sendcloud offers a returns management and reverse logistics platform that helps you automate label creation and streamline your e-commerce returns.
The returns software has a ‘’Free Forever’’ plan that appeals to smaller online stores, making it a viable alternative to Narvar for SMEs.
Sendcloud has a free version of its software that lets you get access to up to 2 shop integrations, 50 shipments per month and API access to the platform.
To access the tool’s better shipping discount rates and get access to more shipments per month, you’d need to be on their Lite plan, which starts from £21/month.
The tool’s Growth (£63/month) and Premium (£125/month) plans offer more shipments per month and cheaper price/label rates if you exceed your monthly limit of returns.

✅ Advanced return analytics with data-driven insights.
✅ Real-time return shipment tracking.
✅ Generous freemium plan.
❌ The analytics dashboard is only available in the Premium plan, which costs £125/month.
❌ There are fewer carrier options than other Sendcloud alternatives on the market.
We discussed the 10 best returns management platforms that are ideal alternatives to Narvar and can help you minimise your cost of returns and delight consumers.
Each returns platform that we reviewed has its strengths, weaknesses, and pros & cons.
Built for retailers who operate globally, ZigZag offers an all-in-one returns platform that is designed to take over any online store’s post-purchase experience.
If you’re an e-commerce leader looking for a returns management platform that offers:
Then you can book a demo to learn more about ZigZag Global.