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Searching for Sendcloud alternatives to streamline your order shipping process and optimise your returns process?
The shipping platform offers a customisable returns portal and the ability to print return labels and shipping labels in bulk.
Despite that, some retailers mention that the customer support of Sendcloud has been unhelpful and that they were experiencing issues with their pre-selected carriers.
We researched 30+ shipping and returns management tools, sifted through verified retailer reviews on G2, and talked to e-commerce leaders to create a list of the eight best Sendcloud alternatives in 2025.
In this guide, we will go over each tool’s features, pricing, pros/cons, and use cases to help you make an informed decision.
➡️ Disclaimer: This article will focus on the best Sendcloud alternatives on the market for returns management and post-purchase support for customers.
Before we start, let’s go over why retailers have been considering a switch from Sendcloud in the first place. ⤵️
The #1 complaint that came up when we were going over Sendcloud’s customer reviews on G2 and Capterra was about the customer support of the brand.
According to one verified small business owner who uses Sendcloud, the customer service was excellent when they were not yet a paying customer, but after they started paying for the platform, the quality of support dropped.
‘’Something negative was the customer support. At first, they treated me well when I was not yet a customer, but once I started buying, they sidelined me, and the support was quite disappointing.’’ – G2 Review.
The 2nd recurring issue with Sendcloud has been its carrier selection, as it’s always pre-chosen and, sometimes, according to a founder of a small business, you might end up with the wrong carrier for the shipment or return.
‘’The carrier is always pre-chosen, and sometimes, if you don't look, you have the wrong carrier. I would prefer it there was no carrier pre-chosen, so I could choose it myself and don't make the mistake of sending my goods with the wrong one.’’ – G2 Review.
Even though this issue has not been called out by users of the platform, we felt like it’s worth mentioning that traditional shipping tools like Sendcloud do not currently offer as many return options as a specialised returns management software would.
Some of the recent trends that have emerged include ‘’paid returns’’, ‘’return to store’’, and ‘’return to gift cards’’ to help you offset the costs of returns and minimise wardrobing and staging.
💡 Our independent research also found that 48% of shoppers are happy to pay for returns to support smaller businesses.
When evaluating the best Sendcloud alternatives to manage your post-purchase customer experience, we looked at the following criteria:
💡 We also looked at the return solutions’ user reviews by retailers so we could provide an unbiased perspective on strengths and weaknesses.
The best Sendcloud alternatives are ZigZag Global, Easyship, and AfterShip, with their superior account management and returns management capabilities.
Let’s now go over each one of them in more detail:
ZigZag Global (that’s us) offers the best Sendcloud alternative on the market for retailers looking to optimise and automate their returns process on a local or worldwide scale.
Unlike Sendcloud, ZigZag offers:
Note: Even though ZigZag Global is our returns system, we’ll aim to provide an unbiased perspective on why we offer the best Sendcloud alternative in 2025.
Our returns management platform lets you build a custom returns portal and offers consumers different return options that help you keep capital in the business and offset the costs of returns.
We also provide merchants with access to 220 localised warehouses and over 1,500 international carrier services across 170+ origin countries.
Let’s go over the features 👇 that retailers like SportsDirect, Ted Baker, Puma and Swarovski love about ZigZag Global.
ZigZag offers a customisable returns portal that enables you to change returns rules alongside white-labelling the portal to reflect your brand.
Your team can adapt various new return solutions (such as a gift card, exchange, or cash refund) depending on shoppers’ reasons for returning.
Possible reasons could be that the product was faulty, did not fit, or was unsuitable.
Get a feel of how ZigZag’s platform works in our guided demo: 👇
Does your online store operate on Shopify?
Our returns solution can also be set up on Shopify with as little effort as a single click.
Here’s why merchants love our Shopify integration:
One-click installation: You can install the ZigZag plugin with a simple click to offer hassle-free returns to your shoppers.
Save the sale with exchanges: Offer exchanges or refunds to gift cards instead of a full refund.
Cut the costs of your returns: Save up to 57% in your return costs with our consolidation and efficient routing of e-commerce returns.
💡 Our research on returns found that 57% of shoppers who are considering returning items would accept a gift card as a refund.
This return option lets you keep money in your business while benefiting consumers with a quick gift card option they can use in your store.
The ‘’Global’’ part of ZigZag Global is because our returns platform is ideal for international merchants, as our software facilitates international returns in 170+ countries by connecting you with 1,500+ global carriers.
➡️ Our returns portal can accept multiple currencies & provides different language settings for international shoppers, which is ideal for international brands.
Instead of using multiple return management platforms for the USA, Europe, and other regions, you can use ZigZag Global as a global return logistics solution.
Unlike Sendcloud, the goal of our global returns solution is not only to manage your returns but to help you save time, money, and improve the loyalty of your shoppers.
This is why ZigZag Global offers the following returns options for your customers:
In-store returns are when your consumers return the product to your store in person to save the costs of a paid return online.
Your store can implement free in-store returns to slash shipping costs, boost foot traffic to your physical store, and give consumers more ways to get a refund.
💡 ZigZag Global also offers in-store drop-off kiosks for companies that are hassle-free for your shoppers.
Return to store credit is when shoppers get a refund in the form of a gift card to your online store, instead of a monetary refund in their bank account.
As customers are happy to accept store credit instead of a refund (since it’s usually of greater value), we added the option of this return to our retailers’ portal so you can keep capital in the business.
➡️ Return to store credits allows you to increase and maintain the customer lifetime value.
As 48% of consumers are happy paying for returns, there has been a 32% rise in paid returns since last year.
This is why we’ve started recommending the merchants we work with implement paid returns in their stores, as the behaviour towards paid returns is changing.
That means asking consumers to pay a small fee to return their products.
Here are a few reasons why merchants have been offering paid returns:
Returned costs are covered, so your company is not on the losing end.
Consumers can’t exploit the free returns policy to engage in wardrobing.
Shoppers are likely to make better buying decisions.
💡 You can check out our recent article on how merchants can deal with wardrobing and staging, as we went over that paid returns are the solution to wardrobing.
➡️ Interested in how much money ZigZag’s paid returns save your organisation? You can check out our ROI Calculator.
Here’s a scenario where you have 5,000 returns per month, and 20% of them are paid returns of £3.
That’ll save you a total of £3,000 per month.
Unlike Sendcloud, our returns management platform offers advanced reporting that tracks everything for our retailers to view and manage from one portal, such as:
Comparing the popularity of refund solutions.
Evaluating the most common reasons why consumers return products.
Reviewing revenue generated from paid returns.
Detecting suspicious return behaviour from shoppers.
➡️ The merchants that use ZigZag Global are able to reduce their returns in the long run after evaluating the common reasons why people return products.
SportsShoes partnered with ZigZag to deal with their issues of slow refund times and costly return solutions.
With over 1,500 carrier services across over 170 countries, partnering with ZigZag to manage the returns experience allowed SportsShoes to tap into our vast logistics network.
SportsShoes is now capable of bringing returns back in a time-efficient and cost-effective manner.
The online retailer transformed its returns experience and has:
To learn more about smarter returns with ZigZag, book a demo to see the portal in action and discuss tailoring a solution for your business.
✅ 1,500+ global carriers to manage international returns.
✅ Advanced reporting and returns analytics to uncover why customers return products.
✅ Wide range of returning options for your customers, such as paid returns, return to store, and return to gift card.
✅ 500,000+ drop-off locations worldwide.
✅ Customisable returns portal with multiple currencies.
❌ Shipping back from the EU might take some time, according to a G2 review.
❌ Some merchants note that some of the carriers can be slower than others.
Similar to Sendcloud, Easyship is a shipping management solution that also has returns management functionality that can be connected to Shopify, TikTok Shop, WooCommerce, and Squarespace.
The tool is a viable Sendcloud alternative for SMEs that are looking to introduce pre-paid return labels to their return experience so customers can easily return items if they want to.
Similar to Sendcloud, Easyship offers a free plan that offers up to 50 monthly shipments with discounted shipping rates.
To get access to more monthly shipments and advanced features, you’d have to be on one of their three paid plans that start from £23/month when billed annually.
✅ The platform is a good option for international returns.
✅ A free forever plan that lets you send up to 50 shipments per month.
✅ Easy to be integrated and set up with a user-friendly interface, unlike tools like Narvar.
❌ According to G2 reviews, the tool is not very good for larger order volumes due to its technical limitations.
❌ The interface does not allow copying of previous shipments, which can be time-wasting.
AfterShip offers a post-purchase experience tool for merchants that helps them set up rule-based returns automations.
The platform is a pretty solid Sendcloud alternative for retailers looking for more customisation options and more rule-based return automations.
Aftership offers four monthly plans that are based on how many shipments per year your store is expecting.
There are 4 paid tiers:
✅ Rule-based return automations with eligibility criteria.
✅ SME-friendly pricing that starts from as little as $19/month.
✅ Good range of carriers when compared to Sendcloud.
❌ The analytics and data insights may not be as useful and powerful on lower tiers.
❌ Not as easy to set up and use, which is why some retailers have been looking for alternatives to AfterShip.
Outvio offers an international returns management solution that can help you expand into new markets.
The tool is a nice alternative to Sendcloud for international merchants looking to delight their international shoppers with a positive returns and exchanges experience.
Outvio offers 2 paid plans for their international returns:
Grow: €125/month plus order processing fee, which lets you return products with 90+ couriers and access to smart returns and exchanges rules.
Conquer: €250/month plus order processing fee, which adds fully branded notifications, advanced analytics, and the tool’s fully automated Shopify exchanges.
✅ Multilingual customisable returns portal.
✅ It’s possible to create international return policies.
✅ Smart returns and exchanges rules.
❌ Lack of return options that go beyond returns and refunds, which is why some retailers have been looking for Outvio alternatives to offset costs.
❌ Limited range of return courier services and drop-off locations.
ShipStation offers a returns management solution that helps enterprises and small stores set up a branded returns portal to manage cross-channel returns.
The returns platform is a viable Sendcloud alternative for smaller teams looking for a simplistic platform with an affordable pricing model that helps them save money with pay-per-use return labels.
ShipStation’s pricing is primarily based on shipments per month and offers 4 paid plans:
✅ Branded labels and tracking of returns.
✅ SME-friendly pricing with a generous plan for Enterprises with unlimited shipments.
✅ You can send return labels with your orders.
❌ Carrier rates are not as good as other ShipStation alternatives on the market, like ZigZag, which offers discounted rates with our carrier accounts.
❌ Does not support FedEx, according to G2 reviews, which might put off US retailers.
Loop Returns offers a global reverse returns management app that lets merchants offer their consumers a range of return options.
The platform’s smart routing helps retailers save on shipping, satisfy end users, and keep their e-commerce operations running smoothly.
Loop Returns has recently removed its $29/month/ plan.
To access unlimited destinations and their ‘’Shop Now’’ feature, you’d have to be on their 3 paid plans:
✅ Smart rate-shopping and routing.
✅ Seamlessly link with carriers, 3PLs, WMSs, ERPs.
✅ Shop Now functionality to enable customers to check out products when exchanging.
❌ The set-up of the platform can take a while, which is why some retailers have been looking for Loop alternatives.
❌ The pricing model penalises stores for exceeding the returns limit with high charges, according to G2 reviews.
ReturnGO has gained a reputation with its sustainable returns management solution that focuses on enabling merchants to offset return costs from returns while tackling waste.
The returns solution is a good alternative to Sendcloud for retailers who want to set up a streamlined and environmentally-friendly return experience.
ReturnGO bases its pricing on a tiered pricing structure that includes features and an annual returns allowance.
There are 3 paid plans for retailers:
✅ Refunds, gift cards, and store credit return options.
✅ Customisable returns portal that can be set up with up to 5 languages.
✅ Advanced returns automations.
❌ Starting price may not be very small-business-friendly, which is not ideal for smaller businesses looking to switch from Sendcloud.
❌ Premium and Pro plans support only Shopify, which is why retailers have been looking for alternatives to ReturnGO.
ReBound offers an international returns management solution that can help you reduce the cost of returns with the platform’s efficient RMA and reverse logistics management.
The returns platform is ideal for retailers looking to switch from Sendcloud and take care of the entire returns flow for all sources of their returns.
ReBound does not currently disclose its pricing, so you will have to contact them to receive a quote.
✅ Return tracking with branded push notifications for your consumers.
✅ One-click Shopify integration that adds different return options.
✅ Efficient RMA management to reduce returns costs.
❌ Some shoppers have lost orders with their service, according to verified user reviews.
❌ Fewer return options for shoppers than other ReBound competitors on the market.
We went over the 8 best platforms that are ideal alternatives to Sendcloud for returns management and can help you minimise your cost of returns and delight shoppers.
Each returns system that we reviewed has its strengths, weaknesses, and pros & cons.
Built for global retailers and local merchants, ZigZag offers an all-in-one returns management solution that is designed to take over any online store’s post-purchase experience.
If you’re an e-commerce leader or a small online store looking for a returns management platform that offers:
A customisable returns portal that can be personalised to your shoppers.
Wide range of return options, such as paid returns, return to store credit, and return to gift card.
Access to detailed analytics and reports on what drives shoppers to return products.
Then you can book a demo to learn more about ZigZag Global.
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