From SMEs to enterprises, retailers can get cross-border returns on ZigZag’s powerful and seamless Shopify App

From SMEs to enterprises, retailers can get international returns on ZigZag’s powerful and seamless Shopify App

ZigZag, the leading returns management solution, is excited to offer cross-border returns through its Shopify app, to help retailers through peak season and beyond.

The Shopify app compliments the existing solution for enterprise retailers, allowing small and medium-sized retailers to take advantage of the award-winning returns platform with a quick and easy set-up. Through ZigZag, retailers can process returns from a whole host of countries with hassle-free customs clearance and fast transit times back to the UK that help refund customers more quickly and save the sale with exchanges.

Retailers, regardless of size, are increasingly recognising the importance of optimising their returns processes. With more consumers than ever choosing online shopping, a smooth and hassle-free returns experience has become a key factor in maintaining customer loyalty and driving long-term growth.

Helping SMEs get ready swiftly for peak

By the end of Q2, it is expected that 44% of SMEs still won’t have finalised their peak returns strategy. This is despite a staggering 97% of SMEs believing this lack of planning will lead to additional operational and customer service strain and a further 86% believing they will miss revenue opportunities from not getting their returns ready.

But there’s still time. The simplicity of set up and low financial barriers means SME retailers can get live quickly on an industry-respected returns platform with a flawless track record of transforming returns.

Al Gerrie, Founder & CEO of ZigZag, stated, “SMEs have the advantages of agility and faster decision-making speed against their enterprise counterparts, but they need to act on them. The ZigZag Returns and Exchanges app will allow those retailers on Shopify to quickly make up any lost ground and get ready for peak. In under 48 hours they can be cutting costs, refunding faster, and delighting customers with a sleek returns experience…all without paying any fees on top of carriage.”

Cost-effective returns with ZigZag’s freemium plan

ZigZag understands that for smaller retailers, every penny counts. That’s why ZigZag has introduce a new UK returns freemium plan, that will allow all retailers to get access to ZigZag’s best-in-class technology and expertise, without paying a subscription or installation fees.

Jason Taylor, Commercial Director of ZigZag, commented, “The app provides an affordable returns solution that helps businesses reduce return shipping costs while offering flexibility for customers. We decided to offer a free UK returns plan to help assist growing retailers by removing some of the financial burden of returns, but the plan is open to all retailers. By making the returns process easier, more affordable, and more transparent, retailers can keep their operations running efficiently and retain their customers.”

Simplified Integration and Extensive Carrier Network

There are plenty of additional features for brands on Silver, Gold, and Platinum plans. The ZigZag Shopify app integrates seamlessly with retailers' existing Shopify stores, connecting them to an extensive network of international carriers. Shoppers can return items with hassle-free customs clearance and fast transit times back to the UK. Retailers get a fully managed, end-to-end returns solution — with unbeatable rates already built in with ZigZag Returns & Exchanges. This ensures that businesses, even on a smaller scale, can offer a professional returns experience without the overhead of managing multiple carrier relationships.

The Importance of Getting Returns Right

Lee Barwin, Chief Marketing Officer of ZigZag, believes, “A smooth returns process is no longer just a nice-to-have feature – it’s essential for modern retailers. Our recent study showed that 80% of shoppers check a retailer’s returns policy before making a purchase, and nearly 73% of consumers will not shop with a retailer again if they suffered a poor returns process. Returns aren’t just a part of the transaction; they are an integral part of the customer experience.”

Getting returns right from the start can lead to increased customer satisfaction and loyalty. Retailers who provide clear, simple, and hassle-free returns are more likely to keep customers coming back, while those with complicated or frustrating processes risk alienating them for good. In an era where customer retention is harder than ever, ensuring that customers can easily return or exchange products is one of the most effective ways to build trust and maintain long-term relationships.

Why Choose ZigZag Global’s Shopify Returns & Exchanges App?

As small to medium-sized retailers face increasing competition in the eCommerce space, the ability to offer a frictionless returns experience has never been more crucial. ZigZag Global’s Shopify Returns and Exchanges app gives retailers the tools they need to succeed, offering both the power of a large-scale returns solution and the flexibility and affordability small businesses need.

For more information on how ZigZag Global can help transform your returns process, visit ZigZag's Shopify page here!

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