
Are you evaluating Rich Returns alternatives to optimise your e-commerce returns process, battle return fraud, and offset your return costs?
The Shopify returns management platform gives e-commerce retailers a fully branded, automated return portal to simplify returns and improve customer satisfaction.
However, the tool might not be the best option if you’re looking for advanced features, best-in-class customer support, multi-language support, and ease of use.
I researched over 30 returns management solutions and went through verified reviews on G2 to compile a list of the eight best Rich Returns alternatives for 2026.
I’ll cover each tool’s features, pricing, pros & cons, and best use cases to help you make a final decision.
➡️ Disclaimer: The information provided in this guide is accurate as of 9th of December 2025. If any pieces of information are outdated (i.e., pricing has changed), contact us, and I’ll sort it out.
Before I start, I wanted to first go over why some retailers have been looking to switch from Rich Returns in the first place. ⤵️
Rich Returns’ interface has been unintuitive for some customers of the tool, which slows down teams and makes simple tasks feel more complicated than they should be.
➡️ For brands that want to offer a smooth, on-brand returns experience, this lack of usability introduces friction both internally and for consumers.

‘’Brand friendliness is not on top. It is just an easy way to develop a return platform.’’ – G2 Review.
Reliable support is essential for returns platforms, especially when issues directly impact customers, but users of the platform report long delays and unanswered tickets.
When support goes radio silent, it leaves merchants without a path to resolution and creates an added customer service burden for their own teams.

‘’We have not had a reply from support in a week. The ongoing issues have not been resolved, and support has gone radio silent. Only thing worse than app issues is unresponsive and unhelpful support.’’ – Shopify Review.
Since Rich Returns offers only basic features and lacks essentials like multi-language support, brands end up relying on multiple tools or performing manual workarounds.
This not only increases operational overhead but also limits the platform’s ability to scale with growing or international businesses.

‘’App is quite basic. It is not made as a platform, because every manual interaction has to be handled through another tool or Shopify.’’ – Shopify Review.
When evaluating Rich Returns alternatives to manage your local and/or international returns process, I looked at the following criteria:
💡 I also took into consideration the vendors’ user reviews by verified merchants so that I could provide an unbiased perspective on strengths and weaknesses.
The best Rich Returns alternatives for returns management are ZigZag Global, AfterShip, and Narvar, with their global returns management capabilities, account management, return options, and customisation capabilities.
Let’s now go over each one of them in more detail:

ZigZag is the top Rich Returns alternative in 2026 because it solves a bigger problem than just processing basic refunds and exchanges.
Instead of giving you simple return and exchange flows, ZigZag delivers a full global returns infrastructure: complete with carrier accounts, 170+ country coverage, advanced analytics, and revenue-saving return options that keep money in your business.
So while Rich Returns focuses on basic return workflows, ZigZag helps you:
On top of that, you can also use our own carrier accounts, so you would not have to use your own carrier account and would have a choice on which ones you’re using.
Note: Even though ZigZag Global is our returns solution, we’ll aim to provide an unbiased perspective on why we offer the best Rich Returns alternative in 2025.
Let’s go over the features 👇 that retailers like SportsDirect, Ted Baker, Puma, and Swarovski love about ZigZag Global.
ZigZag offers a customisable returns portal that enables you to change returns rules alongside white-labelling the portal to reflect your brand.
It’s possible to adapt various new return solutions (such as a gift card, exchange, or cash refund) depending on shoppers’ reasons for returning.
A few reasons could be that the product was faulty, did not fit, or was unsuitable.
Get a feel of how ZigZag’s tool works in our guided demo: 👇
Operate on Shopify? Our returns solution can also be set up on Shopify with as little effort as a single click.
Here’s why merchants love our Shopify integration:
💡 Our research on returns found that 57% of shoppers who are considering returning items would accept a gift card as a refund.
This return option lets you keep money in your business while benefiting consumers with a quick gift card option they can use in your store.

The ‘’Global’’ part of ZigZag Global is because our returns platform is ideal for international merchants, as our software facilitates international returns in 170+ countries by connecting you with 1,500+ global carriers.
➡️ Our returns portal can accept multiple currencies & provides different language settings for international shoppers, which is ideal for international brands.
Instead of using multiple return management platforms for the USA, Europe, and other regions, you can use ZigZag Global as a global return logistics solution.
The goal of our global returns solution is not only to manage your returns but to help you save time, money, and improve the loyalty of your shoppers.
This is why ZigZag Global offers the following return options for your customers:

In-store returns are when your consumers return the product to your store in person to save the costs of a paid return online.
Your store can implement free in-store returns to slash shipping costs, boost foot traffic to your physical store, and give consumers more ways to get a refund.
💡 ZigZag Global also offers in-store drop-off kiosks for companies that are hassle-free for your shoppers.

Return to store credit is when shoppers get a refund in the form of a gift card to your online store, instead of a monetary refund in their bank account.
As customers are happy to accept store credit instead of a refund (since it’s usually of greater value), we added the option of this return to our retailers’ portal so you can keep capital in the business.
➡️ Return to store credits allows you to increase and maintain the customer lifetime value.

As 48% of consumers are happy paying for returns, there has been a 32% rise in paid returns since last year.
This is why we’ve started recommending the merchants we work with implement paid returns in their stores, as the behaviour towards paid returns is changing.
That means asking consumers to pay a small fee to return their products.
Here are a few reasons why merchants have been offering paid returns:
➡️ Interested in how much money ZigZag’s paid returns save your organisation? You can check out our ROI Calculator.
Here’s a scenario where you have 5,000 returns per month, and 20% of them are paid returns of £3.
That’ll save you a total of £3,000 per month.

Our returns management platform offers advanced reporting that tracks everything for our retailers to view and manage from one portal, such as:
➡️ Retailers that use ZigZag Global can reduce their returns in the long run after evaluating the common reasons why people return products.

New Look partnered with ZigZag Global to deal with its high return costs and to better understand why consumers returned items.

With our enterprise returns management solution, New Look introduced free and paid return options, where the in-store returns were free of charge, and there was a charge of £2.50 for paid returns.
The retailer transformed its returns experience and has:
✅ 1,500+ global carriers to manage international returns.
✅ Advanced reporting and returns analytics to uncover why customers return products.
✅ Wide range of returning options for your customers, such as paid returns, return to store, and return to gift card.
✅ 500,000+ drop-off locations worldwide.
✅ Customisable returns portal with multiple currencies.
❌ Shipping back from the EU might take some time, according to a G2 review.
❌ Some merchants note that some of the carriers can be slower than others.

Aftership is a post-purchase experience platform that helps retailers recapture revenue from returns.
The tool is a good enough Rich Returns alternative for merchants looking for more customisation options and more rule-based return automations.
AfterShip has four monthly plans that are based on how many shipments per year your organisation is expecting.
There are 4 paid tiers:

✅ Rule-based return automations with eligibility criteria.
✅ SME-friendly pricing that starts from as little as $9/month.
✅ Good range of carriers.
❌ The analytics and data insights may not be as useful and powerful on lower tiers.
❌ Not as easy to set up and use, which is why some merchants have been looking for alternatives to AfterShip.

Narvar offers a comprehensive post-purchase experience platform that lets your consumers receive clear delivery expectations and track their returns.
The platform is a viable alternative to Rich Returns for merchants looking to offset their cost of returns with the platform’s smart routing.

Narvar does not currently disclose its pricing, so you’d have to contact them to receive a quote.
➡️ But we’ve got the numbers: In our in-depth Narvar pricing guide, we found how much the tool really costs after consulting with insiders.
✅ Advanced return rules for faster value recovery.
✅ Narvar’s Network data lets you reduce fraudulent returns.
✅ Returns portal that can be customised to your brand.
❌ Fewer carrier integrations than other alternatives on the market.
❌ It takes 60-90 days for full implementation and integration of the Narvar software, which is why some users have been looking for Narvar alternatives.

ReturnGO offers a sustainable returns management platform that focuses on helping retailers offset return costs from returns while tackling global waste.
The returns platform is a good alternative to Rich Returns for retailers who want to set up a streamlined and environmentally-friendly return experience.
ReturnGO bases its pricing on a tiered pricing structure that includes features and an annual returns allowance.
There are 3 paid plans for merchants:

✅ Refunds, gift cards, and store credit return options.
✅ Customisable returns portal that can be set up with up to 5 languages.
✅ Advanced returns automations.
❌ Starting price may not be very SME-friendly, which is not ideal for smaller businesses looking to switch from Rich Returns.
❌ Premium and Pro plans support only Shopify, which is why some retailers have been looking for alternatives to ReturnGO.

Outvio offers an international returns management tool that can help you expand into new markets.
The tool is a nice enough alternative to Rich Returns for international retailers looking to delight their international shoppers with a positive returns and exchanges experience.
Outvio offers 2 paid plans for their international returns:

✅ Multilingual customisable returns portal.
✅ It’s possible to create international return policies.
✅ Smart returns and exchanges rules.
❌ Lack of return options that go beyond returns and refunds, which is why some retailers have been looking for Outvio alternatives to offset costs.
❌ Limited range of return courier services and drop-off locations.

ShipStation offers a returns management platform that helps enterprises and small stores set up a branded returns portal to manage cross-channel returns.
The returns tool is a solid Rich Returns alternative for smaller businesses looking for a simple tool with an affordable pricing model that helps them save money with pay-per-use return labels.
ShipStation’s pricing is primarily based on shipments per month and offers 4 paid plans:

✅ Branded labels and tracking of returns.
✅ SME-friendly pricing with a generous plan for Enterprises with unlimited shipments.
✅ Send return labels with your orders.
❌ Carrier rates are not as good as other ShipStation alternatives on the market, like ZigZag, which offers discounted rates with our carrier accounts.
❌ Does not support FedEx, according to G2 reviews, which might put off some US retailers.

Shiprocket is an international shipment solution that lets you reach 220+ countries and territories.
The tool is a good alternative to Rich Returns for merchants looking for quality-controlled pick-ups and detailed analytics into why shoppers return products.

Shiprocket currently does not disclose its pricing on its returns and exchanges features, so you’d have to contact their team to get an offer.
✅ Analytics into why people return products.
✅ Tracking notifications with SMS and email.
✅ Quality-controlled pick-ups to ensure that your items are returned successfully and in the condition you expected them.
❌ Fewer return options for end users than other international returns platforms on the market.
❌ It can be hard to integrate Shiprocket into your e-commerce platform, according to users.

Loop Returns is a 3PL returns management solution that helps merchants create a customised returns portal that offers a comprehensive range of returns options.
The platform is a solid Rich Returns alternative with its advanced return analytics and easy-to-use interface.
Loop Returns has recently removed its $29/month/ plan.
To access unlimited destinations and their ‘’Shop Now’’ feature, you’d have to be on their 3 paid plans:

✅ On-brand returns portal that has a wide range of returns options.
✅ Fraud prevention features to prevent wardrobing and staging.
✅ ‘’Shop Now’’ functionality to enable consumers to check out products when exchanging.
❌ The setup of the software can take a while, which is why some retailers have been looking for Loop alternatives.
❌ The pricing model has been reported to penalise brands for exceeding the returns limit with high charges.
Rich Returns is excellent at what it’s built for: creating simple return flows and processing refunds and exchanges.
But ZigZag isn’t just a returns and exchanges tool (or, at least, not anymore).
It’s a global returns infrastructure and revenue-recovery platform.
The difference comes down to this:
If you’re looking for a returns software that offers:
Then you can book a demo to learn more about ZigZag Global.