Visit ZigZag at Deliver Europe 2024

Deliver Europe swings open its doors this morning and you can come say hello to your favourite returns solution on stand D30!

ZigZag, the award-winning returns expert, is excited to announce its participation in the prestigious Deliver Europe event, taking place in Amsterdam from today, Wednesday 5th June, until Thursday 6th June, 2024. This event, renowned for bringing together the leading e-commerce and logistics professionals, will serve as a prime platform for ZigZag to showcase its innovative returns management technology.

As an industry leader, ZigZag is dedicated to transforming the returns process for retailers and consumers alike. So, naturally, we have plenty to shout about. From our Live Exchanges and Refund to Store Credit functionalities saving the sale to our InterStore solution allowing goods to move across a retailer’s store and warehouse network seamlessly, ZigZag has made a lot of exciting developments to its platform.

Over the last 12 months, ZigZag has been in and out of the news for its game-changing innovations and commitment to transforming the post-purchase and returns experience for its retail customers. Towards the end of last year, ZigZag helped New Look roll-out convenient drop-off kiosks across a selection of their UK stores. The hassle-free in-store return option vastly improved data collection, increased the retailer’s Trustpilot score from 4.3 to 4.7, and allowed the retailer to reduce fragmentation. You can read more about the exciting work ZigZag did with New Look in our case study here.

The introduction of in-store kiosks also provided New Look with the opportunity to introduce paid returns whilst maintaining a free option for customers. Paid returns have been a hot topic for around 2 years, but the conversation has really ramped up once again recently. A flurry of the world’s biggest retailers have started to recoup the high costs of returns as customers begin to accept the nominal fees to their online returns. In fact, 63% of ZigZag’s retailers now offer some form of paid returns, whether that’s for all their returns or premium services.

So, if you are at Deliver Europe, and you are debating whether to move to paid returns, or want help convincing colleagues of your own decision, speak to our returns experts. We will be posted up on Stand D30, armed to the teeth with returns statistics, consumer insights, and success stories from our retailers. You can even have look at 2023’s Retail Returns Report through this link, although its always best to speak it through with our reverse logistics gurus too!

“We are thrilled to be part of Deliver Europe once again. It is an event that brings together the best people from the logistics and retail industry,” said Al Gerrie, Founder & CEO of ZigZag. “Our participation underscores our dedication to providing retailers with the tools they need to manage returns effectively and sustainably. We look forward to engaging with industry leaders and sharing insights on how to drive e-commerce growth through innovative returns solutions.”

Attendees of Deliver Europe will have the opportunity to explore ZigZag’s comprehensive suite of returns management tools, including its branded returns portal, new saving the sale innovations, paid returns gateway, and advanced Returns Reporting Hub dashboards. These features are designed to streamline the returns process, enhance operational efficiency, and provide valuable data-driven insights to retailers.

But it’s not just retailers that we encourage to explore our game-changing platform. ZigZag is the leading white-label return partner in e-Commerce. A whole host of 3PLs, postal operators, and parcel carriers utilise ZigZag’s solution to increase profitability, enhance customer satisfaction, and strengthen retailer partnerships. So, for any companies in the wider e-Commerce ecosystem interested in offering their retailers an advanced returns solution, book a meeting today!

ZigZag has an affinity for Deliver Europe. This is our fourth visit in as many years and we even took home the Customer Experience award in the 2022 edition of the event. So, feel free to vote for ZigZag once again!

Deliver Europe 2024 is expected to attract over a thousand senior executives from the world’s leading retailers, brands, and logistics providers. ZigZag invites all attendees to visit its booth and discover how their award-winning returns solution can help retailers achieve a more sustainable, cost-effective, and customer-centric returns process.