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The ZigZag Returns Portal

Customers start their self service return from your returns information page without needing to contact your support team. They simply enter order number and post/zip code to get started.

Paid
Returns

Around 50% of retailers now charge for returns. The customer pays for their return through credit or debit card or via PayPal.

ZigZag can support various payment rules, like free returns for VIP or subscription shoppers vs paid returns for non-subscribers.

Did you know - 61% of shoppers would still buy from a retailer if they charged for returns.

ZigZag can support various payment rules, like free returns for members and paid returns for non-members.

Return to
Store

Retailers that operate both online and physical stores can show the "return to store" option to seamlessly bridge the gap between their digital and physical presence and drive footfall. Drop off kiosks can also be supported.

Did you know: Some retailers offer Return to Store as a free customer option when other return methods are chargeable. Customers returning to store often exchange or buy more.

Consumer & Logistics Insights

Our retailer clients use consumer and logistics insights from ZigZag’s returns portal to reduce returns rates and lower costs.ZigZag’s Reporting Hub provides retailers with key performance indicators for their return orders in terms of:

- Return volumes
- Return costs
- Return reasons
- Transit times
- Toxic Products